Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$95K - $115K *

Drive security excellence by leading assessments and penetration tests, identifying vulnerabilities across enterprise structures, and ensuring robust risk management strategies are in place to thwart...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Staffing

$77K - $176K *

Join a team that's redefining project management by developing innovative solutions and maintaining integrated schedules. Your expertise will drive project success through risk assessment and strategi...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$81K - $115K *

Join a team that's dedicated to delivering quality audit services while enhancing operational efficiency. Collaborate with stakeholders, manage audits, and contribute your expertise to strengthen inte...

Toronto, ONIn-Person

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$75K - $112K *

Unlock your potential by supporting data integration for a global drug discovery initiative. Collaborate with diverse teams to onboard new sites and ensure data integrity, contributing to groundbreaki...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$99K - $225K *

Drive national security efforts by leveraging your analytic skills to tackle complex network exploitation and intelligence challenges, supporting mission owners in cyberspace operations and enhancing...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $140K *

Lead the charge in managing technical relationships with customers while leveraging Microsoft application expertise to enhance service delivery and drive business growth through effective communicatio...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$62K - $141K *

Drive security solutions by administering and optimizing Splunk Enterprise on Linux systems. Collaborate with teams to enhance infrastructure, troubleshoot complex issues, and implement best practices...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$108K - $130K *

Shape the future of military healthcare by leading product development teams. Drive strategic initiatives, enhance organizational performance, and collaborate with diverse stakeholders to deliver impa...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $225K *

Drive national security efforts by leveraging your analytic skills to tackle complex challenges in digital network analysis and exploitation, supporting mission owners in cyberspace operations and int...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$116K - $182K *

Engineer innovative solutions to complex WMD detection challenges while collaborating across multidisciplinary teams. Your contributions will enhance national security through the development of advan...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$75K - $90K *

Support and optimize technology systems while managing user accounts and integrations. Collaborate with stakeholders to implement solutions, troubleshoot issues, and enhance operational efficiency in...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $128K *

Pioneer innovative SAP solutions by designing and configuring systems to meet business needs. Collaborate with cross-functional teams to enhance functionality and ensure seamless integration, driving...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $128K *

Contribute to the design and configuration of SAP systems, ensuring alignment with business needs. Collaborate with cross-functional teams to enhance SAP functionality and support testing processes fo...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$69K - $158K *

Transform stakeholder engagement by providing expert support in data reconciliation and process management for a critical Life Cycle Management initiative, ensuring effective collaboration with teams...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Support our customers as a key technical resource, troubleshooting issues and driving resolutions. Collaborate with teams to enhance the support function while ensuring customer satisfaction and owner...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$78K - $135K *

Support the IT Corporate Device Support Team in optimizing and managing end user devices, including desktops and mobile environments. Focus on image creation, OS configurations, patching, and user sof...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$103K - $147K *

Transform critical systems by managing and securing information technology infrastructures. Collaborate with engineering teams to enhance operational efficiency and support vital government missions t...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$75K - $158K *

Analyze complex Navy logistics data to drive decision-making. Collaborate with teams to build data pipelines, create dashboards, and deliver insights that enhance operational efficiency and support mi...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of enterprise desktop environments by providing expert engineering and support for Windows OS, software deployment, and security configurations in a large-scale federal setting, ensur...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $110K *

Analyze and document business needs through stakeholder engagement, leading JAD sessions and creating functional requirements. Collaborate across units to enhance software development processes and en...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $154K *

Pioneer service desk transformation for a strategic tech client, defining model architecture and triage systems. Drive evidence-based decision-making, ensuring effective case handling and enhanced cus...

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$170K - $190K *

Unlock potential by analyzing data and developing web solutions for USMC operations. Collaborate in a dynamic environment, enhancing systems and providing robust support through programming expertise...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$67K - $93K *

Transform your career by joining a dynamic team that ensures production stability and optimizes critical systems. Collaborate across functions to troubleshoot complex issues and enhance technological...

Mississauga, ONIn-Person

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$97K *

Join a dynamic team to manage procurement and contract activities, ensuring compliance and efficiency. Collaborate with stakeholders to enhance processes and support informed decision-making in a hybr...

Etobicoke, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join a team that's dedicated to enhancing technology services for our university community. Oversee Desktop Support and Student Technology Centers, ensuring exceptional service and operational excelle...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.