Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$120K - $130K *

Join a team that's enhancing decision-making through AI and automation. As a Business Systems Analyst, you'll bridge business needs and technology, driving operational improvements and supporting Agil...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate manufacturing operations by modernizing shop-floor applications, enhancing development efficiency, and adopting cloud-based solutions. Collaborate with teams to implement innovative technologi...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join us to bridge marketing and technology, defining business requirements and delivering data-driven campaigns. Collaborate with cross-functional teams to translate objectives into effective solution...

2 days ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Partner with us to bridge marketing and technology, defining business requirements and supporting data-driven campaigns across onboarding, lead generation, and product enrollment initiatives for optim...

Columbia, SCRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$160K - $190K *

Engage in the development of cutting-edge AI infrastructure, optimizing solutions for high-profile clients. Drive innovation in datacenter technologies, collaborating with partners to enhance performa...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Shape the future of AI infrastructure by driving innovative solutions and optimizing performance for enterprise-scale applications. Collaborate with partners to develop cutting-edge architectures that...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Elevate your career by delivering exceptional IT support and customer service. As a Senior Systems Analyst, you'll troubleshoot complex issues, enhance operational efficiency, and play a vital role in...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team to design and implement analytics solutions using Azure technologies. Collaborate on data engineering projects, lead best practices, and mentor others while driving impactful insig...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock potential by designing and implementing analytics solutions using Azure technologies. Collaborate with teams to enhance data engineering, support cloud development, and lead best practices in a...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $150K *

Engage with cross-functional teams to drive effective management of Technology & Operations audits, ensuring regulatory compliance and quality materials for exam submissions. Lead preparation efforts...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Transform the lab's development and operations by owning infrastructure, ensuring compliance, and facilitating seamless integration of security with development velocity, allowing teams to innovate wi...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Transform our regional Customer Support team by leading, mentoring, and driving exceptional service delivery while managing critical incidents and aligning global strategies to enhance customer satisf...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $100K *

Shape the future of museum technology by ensuring seamless IT support, managing networks, and enhancing visitor experiences through innovative digital solutions while adhering to cybersecurity protoco...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$75K - $158K *

Optimize multi-tier application environments by providing technical support, troubleshooting, and server configuration. Collaborate with teams to ensure seamless operations and maintain system integri...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you align and coordinate technology initiatives, ensuring effective delivery and collaboration across business units and stakeholders. Your expertise will drive project success...

Quebec, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$62K - $141K *

Drive critical intelligence analysis by leveraging all-source data to support defense decision-making. Collaborate with stakeholders to produce high-quality assessments and briefings, enhancing nation...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Unlock critical insights by analyzing diverse data sources to support DoD missions. Collaborate with a team of experts to validate information and develop assessments, enhancing your skills in strateg...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Advance your career by leveraging your analytical skills to support critical DoD missions. Collaborate with a dynamic team to synthesize diverse data sources, validate information, and deliver actiona...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Analyze and interpret critical intelligence data to support U.S. military operations. Leverage your expertise to craft actionable insights and brief senior leaders, while mentoring fellow analysts in...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$77K - $176K *

Analyze and synthesize all-source intelligence to support military operations. Collaborate with a team to develop actionable insights, optimize data integration, and enhance decision-making processes...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Drive business transformation by gathering requirements, supporting UAT, and collaborating with stakeholders to enhance alternative investment solutions. Leverage your analytical skills to ensure qual...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Join our team as a Systems Analyst (Junior) to modernize critical systems, conducting feasibility studies and designing solutions that adapt to evolving needs. Contribute to impactful projects while g...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Take ownership of a dynamic support team, mentoring Software Support Engineers while enhancing customer satisfaction and operational efficiency through technical expertise and process improvements...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Advance your career by managing and optimizing Linux systems, virtual machines, and network infrastructure. Collaborate with teams to ensure reliable services and support both classified and unclassif...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join us to manage and enhance internal and customer environments, ensuring optimal performance of Linux servers, virtual machines, and network infrastructure while supporting both classified and uncla...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.