Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$116K - $155K *

Lead the implementation of energy conservation measures in complex projects, providing technical expertise and mentorship. Collaborate with multidisciplinary teams to optimize system performance and e...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$105K - $140K *

Lead the technical execution of Energy-as-a-Service projects, optimizing energy conservation measures across complex multi-building portfolios. Collaborate with multidisciplinary teams to enhance syst...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$128K - $171K *

Bring your expertise to a dynamic role supporting Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance across...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$116K - $155K *

Optimize energy conservation measures by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to enhance system performance and mentor staff, ensuring successful pr...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$128K - $171K *

Lead the technical execution of Energy-as-a-Service projects, optimizing energy conservation measures across complex multi-building portfolios. Collaborate with multidisciplinary teams to enhance syst...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$128K - $171K *

Drive energy efficiency by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring successful implementation...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Champion the transition to modern systems by leading business analysis efforts across multiple vendors to ensure compliance and uncover operational efficiencies. Collaborate in a dynamic team environm...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K *

Analyze and solve technical issues related to WMS in production while providing 24/7 advanced support. Participate in deployments and testing, monitor system performance, and contribute to continuous...

Montreal, QCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $150K *

Drive innovative process design and optimization in chemical engineering. Collaborate with a multi-discipline team to deliver effective solutions, ensuring safety and operability throughout all projec...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$175K - $225K *

Lead Service Desk operations, utilizing technical expertise to enhance service delivery, mentor staff, analyze performance metrics, and drive continuous improvement initiatives to support complex tech...

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $125K *

Drive strategic financial insights by managing budget tracking, forecasting, and reporting for marketing initiatives. Collaborate with cross-functional teams to enhance transparency and optimize resou...

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $125K *

Unlock the potential of marketing operations by driving budget management, financial reconciliation, and strategic resource planning. Collaborate with cross-functional teams to transform data into act...

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $115K *

Join a team that's driving revenue in regulated sectors by managing a key territory, fostering relationships, and leading a high-performing sales function. This hybrid role offers a path to management...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$86K *

Optimize your career by ensuring quality assurance and customer success in software development. Collaborate with teams to enhance user experiences and streamline operations while leveraging your expe...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$105K - $110K *

Support the development and integration of advanced acoustic systems for maritime patrol aircraft, leveraging ASW expertise to enhance operational effectiveness and contribute to RDT&E efforts for the...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$62K - $141K *

Join a dynamic team as you develop and secure cloud container solutions, leveraging cutting-edge technology to enhance client environments and drive mission-critical change in a fast-paced DevOps role...

Reposted today

  •   Less than 5 years exp.  •   Business Services

$76K - $85K *

Lead the charge in delivering exceptional field service support for generators and compressors. Collaborate with customers and teams to enhance product performance while ensuring safety and superior s...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$71K - $132K *

Explore opportunities to support advanced propulsion systems, enhance product maintainability, and contribute to innovative rocket engine designs while collaborating with cross-functional teams and en...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$71K - $132K *

Contribute to advanced propulsion systems by supporting design, analysis, and integration efforts. Collaborate with teams to ensure product reliability and customer satisfaction while engaging in fiel...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$91K - $120K *

Empower the IT Service Desk as a Shift Lead, ensuring top-tier support and operational excellence. Guide a team, optimize processes, and enhance user experience while collaborating across IT functions...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$91K - $120K *

Join a dynamic IT Service Desk team as a Shift Lead, driving operational excellence and enhancing user experience through effective support strategies, team mentorship, and process optimization. Shape...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$63K - $108K *

Drive sales efficiency by managing reporting and system access for the US Consumer Products Division. Support onboarding, training, and communication while troubleshooting issues and enhancing user ex...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$110K - $130K *

Champion our IT infrastructure by automating identity and device management. In this dynamic role, you'll implement innovative security measures while ensuring operational efficiency in a cutting-edge...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Unlock potential by leading change management initiatives across IT departments, ensuring effective implementation and compliance with industry standards while enhancing collaboration and communicatio...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$144K - $160K *

Join a team that's redefining customer support by leading technical excellence in SaaS. As a Principal Technical Support Analyst, you will oversee complex incident resolution and collaborate with cros...

3 weeks ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.