Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Senior Data Center Support Services Technician
$57K - $118K *
Make your mark at a dynamic data center, overseeing hardware maintenance, mentoring technicians, and ensuring operational excellence. Collaborate across teams to enhance system reliability and drive c...
Reposted 4 days ago
Senior Data Center Support Services Technician
$80K - $95K *
Empower your career by overseeing critical data center operations, managing incidents, and ensuring compliance with safety protocols. Collaborate with teams to enhance service delivery and mentor juni...
2 weeks ago
Senior Data Center Support Services Technician
$57K - $118K *
Support 24/7 data center operations by managing hardware installation, troubleshooting, and documentation. Collaborate with teams to ensure efficient service delivery and maintain inventory while exec...
2 weeks ago
Global Software Support Engineer I
$70K - $95K *
Transform customer software support by resolving equipment application issues, analyzing software problems, and enhancing product knowledge through training. Collaborate with teams to ensure effective...
4 days ago
Change Enablement, Analyst - Senior
$80K - $95K *
Lead the charge in driving organizational change management initiatives, enhancing processes and communication strategies while mentoring team members to ensure effective project execution and continu...
3 days ago
$100K - $120K *
Unlock potential by designing and developing enterprise ServiceNow applications, workflows, and integrations. Collaborate with cross-functional teams to enhance platform performance and user experienc...
1 week ago
$110K - $130K *
Accelerate progress at the forefront of IT engineering to design, implement, and optimize cutting-edge technology infrastructure. Lead impactful projects across systems engineering, networking, and cl...
Reposted 3 weeks ago
$69K - $104K *
Empower the IT service desk by analyzing complex incidents and providing effective resolutions. Collaborate with junior analysts to enhance service quality for a large user base, leveraging your exper...
3 weeks ago
$103K - $218K *
Join a dynamic team to analyze and document business requirements, translating them into actionable user stories for Agile development. Collaborate with stakeholders to drive innovative solutions that...
2 days ago
Senior Software Support Engineer
$95K - $115K *
Transform complex production issues into seamless solutions by owning Tier 3 support for Northwoods applications. Collaborate with engineering teams to enhance product performance while mentoring juni...
Today
$120K - $156K *
Unlock potential by overseeing enterprise application initiatives, enhancing business processes, and providing technical support. Collaborate with software vendors and internal teams to ensure effecti...
4 weeks ago
Intermediate Technology Specialist, Digital Developer
$75K - $90K *
Innovate by leveraging your expertise in web and mobile technologies to create impactful solutions. Collaborate with diverse teams to address business needs and enhance client experiences in a dynamic...
1 week ago
Technical Lead Analyst - Billing & Pricing Platforms
$110K - $130K *
Lead the charge in delivering scalable solutions by managing a cross-functional team. Drive execution of platform initiatives, prioritize backlogs, and enhance operational efficiency while ensuring co...
Reposted 3 weeks ago
$66K - $96K *
Develop your career by leading the on-boarding process for Employee Benefits groups. Collaborate with internal teams, ensure accurate contract drafting, and guide customers through a seamless transiti...
Today
$66K - $96K *
Unlock potential by leading the on-boarding process for new Employee Benefits groups. Collaborate with internal teams, ensure accurate contract drafting, and guide customers through a seamless transit...
Today
Senior Software Business Analyst
$107K - $147K *
Champion the integration of business needs and technical solutions, driving product delivery through collaboration with stakeholders. Leverage your expertise to translate requirements into actionable...
Yesterday
System Administrator Skill Level 2 - FFPP-8952
$148K - $175K *
Transform IT infrastructure management by overseeing critical systems, ensuring optimal performance and reliability. Lead troubleshooting efforts, enhance user support, and implement system improvemen...
1 week ago
$123K - $167K *
Shape the future of digital workplace solutions by leading endpoint engineering, implementing secure technologies, and driving innovation to enhance employee experiences across the organization...
1 week ago
$75K - $115K *
Empower your career by developing user-focused documentation for mission-critical systems. Collaborate with engineers and stakeholders to create clear, accessible content that enhances user experience...
3 weeks ago
$75K - $90K *
Shape the future of product development by analyzing functional processes, coordinating with vendors, and enhancing workflow efficiency while delivering high-quality documentation and reports in a tea...
4 weeks ago
$80K - $95K *
Collaborate with teams to enhance processes, support product development, and create accurate reports while ensuring effective communication with vendors and maintaining high-quality deliverables...
4 weeks ago
$75K - $90K *
Drive efficiency by analyzing and aligning IT solutions with business needs. Collaborate across teams to implement enhancements and provide support, ensuring high-quality application performance and u...
3 weeks ago
Application Support Technical Lead - Vice President
$125K - $188K *
Join a team that's dedicated to enhancing application support through strategic analysis and collaboration. You'll lead complex projects, influence technology integration, and drive innovative solutio...
Reposted 1 week ago
Application Support Technical Lead - Vice President
$125K - $188K *
Lead the charge in enhancing application support by collaborating with technology teams, analyzing complex systems, and implementing innovative solutions to drive business performance and operational...
Reposted 1 week ago
$80K - $95K *
Transform the associate support experience by leading a dedicated team in delivering high-quality technical support. Collaborate with cross-functional teams and external vendors to enhance IT services...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.