Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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1
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$57K - $118K *

Make your mark at a dynamic data center, overseeing hardware maintenance, mentoring technicians, and ensuring operational excellence. Collaborate across teams to enhance system reliability and drive c...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Empower your career by overseeing critical data center operations, managing incidents, and ensuring compliance with safety protocols. Collaborate with teams to enhance service delivery and mentor juni...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$57K - $118K *

Support 24/7 data center operations by managing hardware installation, troubleshooting, and documentation. Collaborate with teams to ensure efficient service delivery and maintain inventory while exec...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Transform customer software support by resolving equipment application issues, analyzing software problems, and enhancing product knowledge through training. Collaborate with teams to ensure effective...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in driving organizational change management initiatives, enhancing processes and communication strategies while mentoring team members to ensure effective project execution and continu...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Unlock potential by designing and developing enterprise ServiceNow applications, workflows, and integrations. Collaborate with cross-functional teams to enhance platform performance and user experienc...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the forefront of IT engineering to design, implement, and optimize cutting-edge technology infrastructure. Lead impactful projects across systems engineering, networking, and cl...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$69K - $104K *

Empower the IT service desk by analyzing complex incidents and providing effective resolutions. Collaborate with junior analysts to enhance service quality for a large user base, leveraging your exper...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$103K - $218K *

Join a dynamic team to analyze and document business requirements, translating them into actionable user stories for Agile development. Collaborate with stakeholders to drive innovative solutions that...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform complex production issues into seamless solutions by owning Tier 3 support for Northwoods applications. Collaborate with engineering teams to enhance product performance while mentoring juni...

Today

  •   5 - 7 years exp.  •   Business Services

$120K - $156K *

Unlock potential by overseeing enterprise application initiatives, enhancing business processes, and providing technical support. Collaborate with software vendors and internal teams to ensure effecti...

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $90K *

Innovate by leveraging your expertise in web and mobile technologies to create impactful solutions. Collaborate with diverse teams to address business needs and enhance client experiences in a dynamic...

Waterloo, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in delivering scalable solutions by managing a cross-functional team. Drive execution of platform initiatives, prioritize backlogs, and enhance operational efficiency while ensuring co...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$66K - $96K *

Develop your career by leading the on-boarding process for Employee Benefits groups. Collaborate with internal teams, ensure accurate contract drafting, and guide customers through a seamless transiti...

Portland, ORRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$66K - $96K *

Unlock potential by leading the on-boarding process for new Employee Benefits groups. Collaborate with internal teams, ensure accurate contract drafting, and guide customers through a seamless transit...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$107K - $147K *

Champion the integration of business needs and technical solutions, driving product delivery through collaboration with stakeholders. Leverage your expertise to translate requirements into actionable...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$148K - $175K *

Transform IT infrastructure management by overseeing critical systems, ensuring optimal performance and reliability. Lead troubleshooting efforts, enhance user support, and implement system improvemen...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$123K - $167K *

Shape the future of digital workplace solutions by leading endpoint engineering, implementing secure technologies, and driving innovation to enhance employee experiences across the organization...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $115K *

Empower your career by developing user-focused documentation for mission-critical systems. Collaborate with engineers and stakeholders to create clear, accessible content that enhances user experience...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $90K *

Shape the future of product development by analyzing functional processes, coordinating with vendors, and enhancing workflow efficiency while delivering high-quality documentation and reports in a tea...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Collaborate with teams to enhance processes, support product development, and create accurate reports while ensuring effective communication with vendors and maintaining high-quality deliverables...

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $90K *

Drive efficiency by analyzing and aligning IT solutions with business needs. Collaborate across teams to implement enhancements and provide support, ensuring high-quality application performance and u...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $188K *

Join a team that's dedicated to enhancing application support through strategic analysis and collaboration. You'll lead complex projects, influence technology integration, and drive innovative solutio...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $188K *

Lead the charge in enhancing application support by collaborating with technology teams, analyzing complex systems, and implementing innovative solutions to drive business performance and operational...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Transform the associate support experience by leading a dedicated team in delivering high-quality technical support. Collaborate with cross-functional teams and external vendors to enhance IT services...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.