Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$61K - $125K *

Transform client relationships by managing a portfolio of treasury management clients, leveraging data analytics to enhance satisfaction and retention while collaborating with cross-functional teams t...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$61K - $125K *

Drive client satisfaction and retention as a Treasury Management expert, managing high-value portfolios. Collaborate across teams to deliver tailored solutions, ensuring operational excellence and a p...

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Empower teams by managing our Atlassian ecosystem, ensuring reliability and driving innovation. Leverage AI tools and Agile practices to modernize workflows and enhance collaboration across platforms...

1 week ago

  •   Less than 5 years exp.  •   Media

$133K - $148K *

Lead the design and implementation of data governance frameworks, prioritizing complex data requirements across stakeholders. Build intelligent dashboards and analyze large datasets to deliver insight...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$57K - $118K *

Join a team that's essential to maintaining Oracle's dynamic data center operations. Leverage your training to troubleshoot and optimize server and network hardware, ensuring robust cloud services in...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Optimize data center operations by leveraging technical skills to troubleshoot and maintain server and network hardware. Collaborate with engineering teams to ensure robust cloud services in a dynamic...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Empower your career by joining a dynamic team that ensures robust data center operations. Utilize your technical skills to troubleshoot and maintain critical IT infrastructure, supporting continuous c...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$185K - $237K *

Deliver your expertise as a Telecommunication Technical Analyst, driving SIGINT operations and optimizing collection strategies within a dynamic Enterprise IT environment, while collaborating with div...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Empower your career by joining a team that optimizes and supports the Workday environment. Collaborate with HR, Payroll, and Finance to enhance system performance, ensure data integrity, and drive eff...

Reposted yesterday

  •   Less than 5 years exp.  •   Staffing

$83K - $113K *

Join a dynamic team to manage high-performance computing systems, ensuring optimal operation and reliability through proactive troubleshooting and innovative solutions across diverse technical environ...

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$83K - $113K *

Advance the performance and reliability of high-performance computing environments through expert Linux/Unix administration, storage support, and troubleshooting across multi-vendor infrastructures...

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $100K *

Unlock potential by driving operational excellence in IT infrastructure. Collaborate with cross-functional teams to monitor, troubleshoot, and automate processes, ensuring seamless cloud and system op...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $85K *

Support and enhance IT operations by providing comprehensive technical assistance to users across various platforms, ensuring minimal downtime and efficient service delivery in a fast-paced retail env...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $111K *

Join a team that's dedicated to enhancing IT service delivery by leading a dynamic Service Desk. Oversee operations for 13,000+ users, ensuring optimal performance and high satisfaction through effect...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Pioneer excellence in IT service management. Lead a dedicated team to enhance customer support for a diverse user base, driving performance and operational efficiency while ensuring top-tier service d...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$99K - $225K *

Join a team that's advancing AI and ML solutions to enhance mission outcomes. Leverage your expertise in model development, optimization, and deployment across diverse environments while collaborating...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Engage in proactive cybersecurity measures by analyzing threats, managing security systems, and enhancing IT security protocols. Collaborate with teams to ensure compliance and improve overall securit...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$97K - $113K *

Unlock potential by joining a dynamic team to enhance critical applications in an IBM AS400 environment. Collaborate with stakeholders to ensure system reliability while developing and supporting vita...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Unlock potential by joining our dynamic team as a Quality Engineer, where you'll design and implement automated testing strategies for mobile and web applications, ensuring high-quality digital produc...

Toronto, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $115K *

Unlock potential by collaborating with engineering and customers to implement and support vehicle technologies. Ensure quality and functionality, providing on-site solutions while addressing unique ne...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $87K *

Help us provide exceptional IT support by troubleshooting, deploying devices, and enhancing classroom technology. Collaborate with faculty and students to ensure seamless technology integration and fo...

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$72K - $87K *

Shape the future of technology support in education by providing hands-on IT assistance, managing devices, and enhancing user experience for students and staff. Collaborate across campuses to ensure s...

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $135K *

Champion technical support excellence by leveraging your expertise in ion optics, mass spectrometry, and project management to enhance customer satisfaction and system performance across diverse techn...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing network infrastructure through effective management, security, and innovative solutions. Play a key role in supporting corporate systems and ensuring seamless...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $174K *

Lead the charge in transforming organizational strategy into measurable outcomes. As a Consultant, you'll guide executive-level initiatives, enhance business processes, and drive performance improveme...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.