Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$120K - $260K *

Champion national security by leveraging your SIGINT/CYBER analysis skills to develop and execute exploitation plans. Collaborate with a diverse team to enhance mission effectiveness and share critica...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$89K - $101K *

Champion strategic financial modeling and market analysis to drive autonomous mobility initiatives, supporting large-scale deployments and investment decisions while collaborating across teams in a dy...

3 days ago

  •   Less than 5 years exp.  •   Transportation

$95K - $115K *

Champion the growth of Field Service Engineering by bridging technical expertise and operational needs, ensuring successful project delivery and support for diverse industry partners in a dynamic, hig...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$88K - $105K *

Engage as a Field Service Engineer, supporting integration and testing of advanced subsystems. Collaborate with teams and customers to troubleshoot and enhance product performance while ensuring timel...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $105K *

Champion the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environments. Trav...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $105K *

Join us to support the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environm...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Shape the future of IT by leading a dynamic team, resolving complex technical issues, and driving innovative solutions across multiple sites while enhancing security and efficiency in a growing indepe...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive the architecture and automation of core IT systems, ensuring reliability and security. Collaborate with cross-functional teams to enhance productivity and support executives in a fast-paced envi...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to enhancing Navy acquisition systems through expert database management and technical analytics, ensuring data integrity and effective reporting across multiple platforms...

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Transform acquisition management by providing expert database support, analytics, and troubleshooting for Navy systems. Collaborate with stakeholders to ensure data integrity and optimize reporting ac...

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$102K - $183K *

Oversee operational support and enhancement of critical ETRM applications, ensuring reliability and performance. Lead support teams, manage vendor relationships, and drive modernization initiatives in...

Calgary, ABIn-Person

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$102K - $183K *

Optimize application support and operational excellence for critical ETRM platforms. Lead teams, manage incidents, and drive continuous improvement initiatives while ensuring stability and alignment w...

Calgary, ABIn-Person

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$100K - $140K *

Optimize trade reconciliation and settlement processes, ensuring accuracy and efficiency. Collaborate with trading and IT teams to support the trade lifecycle, manage accounts, and drive continuous im...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$79K - $90K *

Transform client support by delivering expert technical assistance, troubleshooting issues, and implementing solutions. Collaborate with teams to enhance IT services, ensuring seamless operations and...

Kitchener, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$72K - $104K *

Execute advanced commercial HVAC service independently and lead complex diagnostics and repairs. Mentor junior technicians while ensuring compliance and optimal performance in diverse industrial envir...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$66K - $93K *

Optimize your career as a skilled Service Technician, tackling complex HVAC challenges independently while mentoring others, ensuring safety, energy efficiency, and client satisfaction across diverse...

Reposted 1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Support Salesforce and other platforms, ensuring system stability and performance. Collaborate with teams to troubleshoot issues, improve processes, and maintain documentation while leading incident m...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $115K *

Advance technology infrastructure efficiency by ensuring optimal support for warehouse and corporate environments, focusing on stability, troubleshooting, and operational readiness to enhance distribu...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform your career by leading our Integrated Systems environment, optimizing performance, and driving operational excellence with hands-on expertise in Oracle Exadata and KVM-based workloads...

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$115K - $135K *

Lead the charge in providing expert IT support to senior executives, ensuring seamless technology operations and rapid issue resolution while maintaining confidentiality and professionalism in a fast...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$88K - $105K *

Drive innovation and excellence as you shape the Payments platform, leading cross-functional initiatives and mentoring teams to enhance product solutions and operational practices in a dynamic, global...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Unlock potential by serving as a trusted technology advisor, aligning client IT strategies with business goals. Collaborate across teams to enhance security, scalability, and operational efficiency wh...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $158K *

Help us shape innovative software solutions as a full stack developer, tackling complex challenges and delivering end-to-end applications in a dynamic environment. Your expertise will drive system imp...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$69K - $158K *

Engineer innovative solutions as a full stack developer, tackling complex challenges with cutting-edge technologies. Collaborate in an agile environment to create impactful software from concept to pr...

6 days ago

  •   Less than 5 years exp.  •   Business Services

$69K - $158K *

Engineer innovative full stack solutions, transforming complex challenges into user-friendly applications. Collaborate in an agile environment to enhance system architecture and deliver impactful soft...

6 days ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.