Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$75K - $100K *

Empower your IT expertise by delivering top-notch support to our internal teams. This role involves troubleshooting, managing applications, and designing systematic solutions to enhance operational ef...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$55K - $120K *

Transform mission-critical systems by overseeing daily operations, ensuring service restoration, and enhancing infrastructure. Collaborate with teams to implement solutions and drive operational impro...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Champion user experience by diagnosing software issues, enhancing workflows, and mentoring junior staff. Collaborate with engineering to improve system reliability and create standardized documentatio...

Mississauga, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$81K - $112K *

Take ownership of IT support operations, ensuring seamless installation, maintenance, and troubleshooting of desktop and laptop systems. Collaborate with users to enhance their tech experience and man...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$83K - $125K *

Unlock your potential by providing expert technical support for semiconductor tools. Collaborate with customers and engineers to enhance product performance and drive improvements in service delivery...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Drive your career with a dynamic role providing technical support and solutions for IT challenges. Engage with teams to enhance system performance and customer satisfaction while managing AV/VTC event...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Bring your expertise to a hands-on technical engineering role that tackles real-world system issues, builds new solutions, and collaborates across teams to enhance application performance and operatio...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Shape the future of data management by developing and maintaining electronic file interfaces. Collaborate with teams to support client implementations and ensure accuracy in systems, all while working...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$95K - $110K *

Unlock your potential as a key IT Support Engineer, blending hands-on support with engineering tasks. Drive automation, manage access, and enhance security while ensuring seamless IT operations in a d...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$62K - $141K *

Empower mission success by providing expert Tier 2 support in a dynamic IT environment. Collaborate with a skilled team to troubleshoot and enhance technology solutions for critical DoD operations, en...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$75K - $158K *

Transform your career by bridging technical teams and stakeholders to enhance IT service management. Drive process optimization and service catalog design, ensuring operational efficiency and improved...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $129K *

Drive technical excellence by leading support operations, mentoring teams, and enhancing service processes. Collaborate cross-functionally to improve customer satisfaction and operational efficiency w...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$96K - $129K *

Elevate your career by providing technical leadership and expertise in customer support operations. Drive continuous improvement initiatives, develop training programs, and mentor teams while ensuring...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$96K - $129K *

Elevate technical support excellence by leading complex escalations, developing training programs, and driving continuous improvement initiatives. Collaborate cross-functionally to enhance service ope...

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$74K - $96K *

Shape the future of AI Networking solutions by resolving complex issues for global enterprise customers. Collaborate with internal teams to drive quality and ensure operational excellence within Cloud...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$74K - $96K *

Unlock your potential by resolving complex AI Networking solutions for global enterprise customers. Ensure top-tier support in connectivity, cloud, and computing environments while collaborating acros...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$66K - $109K *

Deliver exceptional support by efficiently resolving IT incidents and requests. Collaborate with cross-functional teams to enhance user experience and maintain critical applications, ensuring seamless...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $109K *

Optimize IT support operations by efficiently triaging and resolving Tier 0-2 incidents. Collaborate with cross-functional teams to enhance user experience and maintain critical applications in a dyna...

Mclean, VARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to delivering exceptional IT support and service enhancements. Leverage your expertise in end-user computing to troubleshoot, resolve issues, and optimize IT service deliv...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$69K - $98K *

Transform operational support by ensuring application availability, managing incidents, and enhancing system performance. Collaborate with stakeholders to optimize processes and deliver quality servic...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$82K - $91K *

Champion IT support by delivering technical assistance and troubleshooting for computer systems, networks, and software applications, ensuring operational efficiency for Department of Defense personne...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $90K *

Drive technology support excellence by providing hands-on assistance with hardware, software, and network services. Collaborate with teams to ensure seamless operations and deliver exceptional custome...

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $90K *

Engage with technology support needs by providing exceptional service, troubleshooting hardware and software issues, and collaborating with teams to enhance operational efficiency in a fast-paced envi...

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Lead full lifecycle SAP EAM implementations, focusing on Plant Maintenance, Service Management, and Project System. Collaborate with stakeholders to design solutions, assess processes, and ensure alig...

4 days ago

  •   8 - 10 years exp.  •   Staffing

$95K - $115K *

Advance your career by leveraging your IT expertise to support systems development and sustainment. Collaborate with teams to resolve technical issues and enhance application performance within a dyna...

Calgary, ABIn-Person

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.