Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$79K - $110K *

Champion your career by providing vital technical support to trading desks, ensuring seamless operations and stability. Collaborate with diverse teams to enhance application performance and drive busi...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a dynamic team to lead the modernization of insurance processes, collaborating with cross-functional experts to design future-state workflows and translate them into actionable specifications for...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $105K *

Optimize mainframe systems as a key analyst, ensuring stability and performance of IBM z/OS environments. Collaborate with teams to troubleshoot issues and maintain critical applications, while enhanc...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Optimize IT service delivery by resolving complex issues, mentoring staff, and enhancing processes. Collaborate with cross-functional teams to ensure compliance and operational excellence in a regulat...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $105K *

Join a team that empowers our NY office by providing top-tier IT support, enhancing employee experience, and ensuring seamless integration of technology as we scale rapidly in a dynamic environment...

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$107K - $133K *

Lead the design and development of ServiceNow solutions, ensuring technical excellence and scalability. Collaborate with stakeholders, manage project delivery, and mentor a team of developers to drive...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$59K - $122K *

Unlock potential by providing Tier I IT support, troubleshooting issues, and ensuring timely resolution. Collaborate with technical teams to enhance customer service and maintain operational efficienc...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$79K - $122K *

Shape the future of IT capabilities by leading requirements analysis and advisory support for a Department of War agency. Collaborate with stakeholders to deliver data-driven insights and enhance ente...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$79K - $122K *

Join a team that empowers IT capabilities by leading analysis, requirements elicitation, and advisory support for a critical Department of War project. You'll mentor analysts and shape the ITSM develo...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$79K - $122K *

Join a team that's at the forefront of IT capability requests, leading comprehensive analyses and advisory support for government projects. Mentor analysts while shaping requirements that drive succes...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$79K - $122K *

Join a team that's driving innovation as you lead critical IT capability analysis, mentorship, and strategic decision-making. Utilize your expertise to enhance enterprise IT initiatives and deliver im...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$69K - $98K *

Join a dynamic team as a technical expert, overseeing operations for cloud and server technologies. Collaborate with cross-functional teams to enhance system performance, mentor staff, and ensure comp...

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Empower the Department of Defense's navigation warfare mission by providing expert analysis and support for positioning, navigation, and timing superiority, ensuring effective integration of cyber ope...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock your potential by leading a team of technical experts in mainframe operations. Drive issue resolution, resource planning, and workload coordination in a dynamic environment, ensuring seamless s...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Lead a team of technical professionals to support mainframe and enterprise technology operations. Oversee workload coordination, issue resolution, and resource planning in a dynamic environment requir...

Columbia, SCRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$57K - $118K *

Shape the future of data center operations by mentoring technicians, overseeing hardware maintenance, and ensuring compliance with safety protocols. Collaborate across teams to enhance system reliabil...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Partner with us to enhance data center operations by leveraging your expertise in infrastructure support, troubleshooting, and process improvement. Drive efficiency and innovation while collaborating...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Join a dynamic team to oversee data center operations, ensuring optimal performance and reliability. Collaborate with technical teams, mentor staff, and implement solutions to enhance infrastructure r...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $120K *

Drive innovation in missile defense by analyzing real-world data and developing algorithms within an Agile Scrum team. Collaborate to enhance system capabilities and predict future threats, contributi...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Inspire client satisfaction by managing relationships, overseeing service delivery, and leading teams to ensure high standards and compliance. Drive revenue growth through optimization and process imp...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Contribute to the governance and quality of the ITSM CMDB. Analyze data integrity, support Discovery processes, and collaborate with teams to enhance configuration management. Leverage ITIL practices...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Drive the integrity and maturity of the ServiceNow CMDB, analyzing data quality and maintaining standards. Collaborate cross-functionally to ensure reliable configuration data supports ITSM processes...

3 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$85K - $99K *

Unlock your potential by supporting leadership development and technical training programs. Collaborate with stakeholders to ensure seamless program delivery, manage schedules, and maintain compliance...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $99K *

Champion the coordination and administration of leadership development programs, ensuring effective planning, scheduling, and reporting. Collaborate with stakeholders to enhance training delivery and...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$92K - $110K *

Empower business efficiency by guiding the integration of innovative IT solutions, collaborating with diverse teams to optimize processes and enhance stakeholder relationships within a dynamic environ...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.