Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$67K - $125K *

Accelerate progress at our logistics and field support program by driving hardware maintenance and sustainment activities, ensuring efficient operations and customer commitments while collaborating wi...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $121K *

Unlock the potential of customer learning by delivering innovative, impactful training experiences. Drive engagement through digital programs and live sessions, ensuring thousands of customers succeed...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Contribute to the development of quality manufacturing processes for next-gen networking hardware products, ensuring robust evaluation and continuous improvement in collaboration with engineering and...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Elevate your career by designing and delivering innovative video solutions across diverse sectors. Collaborate with teams to create scalable architectures that enhance broadcast, streaming, and cloud...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$67K - $136K *

Join a dynamic team as you ensure software quality through testing and automation. Collaborate with experts to deliver high-quality technology solutions for financial services clients, managing the fu...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$85K - $120K *

Advance your career as a Systems Engineer, designing and optimizing secure, scalable infrastructure solutions while collaborating with cross-functional teams to enhance system performance and complian...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $120K *

Drive innovation in enterprise storage solutions by designing, implementing, and optimizing secure infrastructures. Collaborate with cross-functional teams to enhance system performance and ensure com...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $120K *

Optimize your career by designing and supporting secure, scalable infrastructure solutions. Collaborate with cross-functional teams to enhance system reliability and performance in complex enterprise...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Design and develop software solutions for the Navy's cybersecurity program, ensuring confidentiality and integrity. Collaborate with engineers to implement scalable architectures and maintain software...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$101K - $188K *

Unlock your potential as a key technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers, provide expert support, and drive strategic...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Unlock your potential by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Empower your career by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive p...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Champion innovative data center solutions by collaborating with sales, engineering, and customers. Leverage technical expertise to provide support, develop proposals, and lead strategic projects acros...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Drive impactful solutions by serving as a technical lead in Data Center applications, collaborating with sales and engineering teams to address customer needs and enhance product offerings across the...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Unlock potential by serving as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Leverage your expertise to support customers and drive product im...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Unlock your potential as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers and drive product improvements while providing ex...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Empower your career by leading technical solutions for Data Center products. Collaborate with sales and engineering teams to address customer needs, provide expert support, and drive product improveme...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Champion innovative data center solutions by collaborating with customers, sales, and engineering teams. Leverage technical expertise to provide support, evaluate RFQs, and lead strategic projects, en...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Drive technical excellence by partnering with customers and teams to deliver innovative Data Center solutions. Leverage your expertise to support product applications, enhance customer experiences, an...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Lead technical initiatives by partnering with customers and teams to deliver innovative data center solutions. Utilize your expertise to support product applications, drive improvements, and enhance c...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Transform your career by leading technical solutions for Data Center products. Collaborate with sales and engineering teams to address customer needs, provide expert support, and drive product improve...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$101K - $188K *

Champion technical solutions by collaborating with customers and teams to address Data Center challenges, providing expert support, and leading strategic projects across the Central US and Latin Ameri...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$96K - $205K *

Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$124K - $171K *

Drive customer success by managing software expectations and collaborating with engineering teams to solve complex issues and enhance product quality. Engage with customers to develop training and rea...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Lead the charge in optimizing PMO operations for high-priority DoD medical programs. Collaborate with senior leaders, drive process improvements, and enhance organizational effectiveness to support mi...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.