Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Staff Product Support Engineer
$177K - $265K *
Lead the charge in ensuring quality lifecycle development and logistics products, collaborating with teams to meet performance, cost, and schedule objectives while providing technical oversight for su...
2 weeks ago
$86K - $198K *
Support national security by designing and implementing cloud solutions, leveraging enterprise architecture expertise to modernize IT infrastructures and enhance operational capabilities for clients i...
2 days ago
$86K - $198K *
Shape the future of cloud security by leveraging your expertise in enterprise architecture and F5 BIG-IP solutions. Collaborate with a skilled team to modernize IT infrastructures and support national...
2 days ago
$86K - $198K *
Transform national security by leveraging cloud capabilities and enterprise architecture. Collaborate with a skilled team to modernize IT infrastructures and tackle complex challenges, ensuring robust...
2 days ago
$86K - $198K *
Unlock the potential of cloud technology by modernizing IT infrastructures. Collaborate with a skilled team to support national security initiatives while leveraging cutting-edge enterprise cloud plat...
2 days ago
$86K - $198K *
Unlock your potential by leveraging cloud technologies to modernize IT infrastructures. Collaborate with a skilled team to support national security initiatives while utilizing cutting-edge tools and...
2 days ago
$86K - $198K *
Elevate your career by leveraging cloud technologies to modernize IT infrastructures. Collaborate with a skilled team to support national security initiatives while utilizing cutting-edge tools and me...
2 days ago
$86K - $198K *
Join a dynamic team to support national security by modernizing IT infrastructure and leveraging cloud capabilities. Collaborate with experienced professionals to design and implement cutting-edge sol...
2 days ago
Network Engineer (Data Center & Enterprise)
$80K - $95K *
Champion a global network's performance and resilience by supporting and enhancing critical infrastructure across diverse environments, collaborating with senior engineers to drive innovation and oper...
1 week ago
$110K - $130K *
Optimize server production operations by leading testing and validation efforts. Collaborate with cross-functional teams to ensure high-quality output and process efficiency, aligning with global manu...
2 weeks ago
Advanced Technical Support (ATS) Engineer
$65K - $101K *
Drive advanced technical support for complex DesignJet issues, collaborating with teams to enhance service quality and customer experience. Utilize deep product knowledge to resolve hardware, software...
Reposted 3 weeks ago
$80K - $95K *
Elevate your career by driving reliability and maintenance programs for cutting-edge robotics. Collaborate cross-functionally to analyze failures, develop preventative strategies, and ensure optimal f...
4 days ago
$105K - $158K *
Drive the development and execution of innovative technology strategies, fostering strong relationships with sales teams and customers. Lead impactful solution presentations and navigate complex integ...
Reposted 1 week ago
$66K - $109K *
Deliver exceptional support by efficiently resolving IT incidents and requests. Collaborate with cross-functional teams to enhance user experience and maintain critical applications, ensuring seamless...
1 week ago
$66K - $109K *
Optimize IT support operations by efficiently triaging and resolving Tier 0-2 incidents. Collaborate with cross-functional teams to enhance user experience and maintain critical applications in a dyna...
1 week ago
$99K - $225K *
Transform cloud operations by leading the maintenance, security, and improvement of mission-critical environments. Collaborate with teams to ensure compliance and operational excellence while mentorin...
3 days ago
$99K - $225K *
Lead the operation and continuous improvement of mission-critical cloud infrastructure. Mentor teams, ensure compliance, and collaborate across departments to maintain secure environments in classifie...
3 days ago
$99K - $225K *
Champion the operation and security of mission-critical cloud infrastructure, leading a team to enhance performance and compliance across classified environments. Collaborate with cross-functional tea...
3 days ago
$125K - $150K *
Lead the charge in transforming customer support strategies and operations, ensuring high-quality service delivery for complex enterprise environments. Collaborate with cross-functional teams to enhan...
5 days ago
Sr. Technical Training Engineer
$93K - $121K *
Champion the development of technical training content and delivery, ensuring field personnel acquire essential skills. Collaborate with teams to enhance knowledge management and drive effective train...
5 days ago
Corporate Technology Support Engineer
$75K - $106K *
Manage high-quality technical support for corporate users, ensuring seamless operation of Windows and macOS devices, Microsoft 365, and endpoint technologies. Drive improvements in support processes a...
2 weeks ago
Software Engineer - Customer Products, Digital Ops
$120K - $155K *
Advance your career as a full stack software engineer, collaborating across teams to design and deploy innovative digital aircraft solutions while enhancing product capabilities and driving continuous...
3 days ago
Technical Support Team Manager
$100K - $120K *
Transform customer experiences by leading a dynamic Technical Support Team. Drive efficiency and innovation while ensuring high-quality support for integrated hardware and software solutions, fosterin...
1 week ago
Salesforce Production Support Engineer
$110K - $130K *
Advance your career by providing expert L2/L3 support for Salesforce applications, ensuring stability and continuous improvement of critical business processes while collaborating with cross-functiona...
2 days ago
$95K - $115K *
Elevate customer experiences by serving as the technical interface for NiZn battery systems in critical infrastructures. Collaborate with engineering and operations to ensure successful deployment and...
1 month ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.