Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Global Software Support Engineer I
$70K - $95K *
Accelerate progress at resolving software application issues while providing customer support and analysis. Collaborate with field engineers to enhance product knowledge and ensure effective software...
6 days ago
Senior Support Engineer - Tooling & Automation
$79K - $109K *
Unlock your potential by providing technical support and guidance for products aimed at combating online child exploitation. Collaborate across teams to enhance workflows and tooling, leveraging emerg...
3 weeks ago
Staff Customer Qualification Engineer - 2276
$115K - $192K *
Champion customer success by managing complex SSD qualification processes, ensuring timely execution and resolution of issues while collaborating with cross-functional teams to deliver high-quality da...
5 days ago
$95K - $115K *
Lead the charge in expanding market share by combining technical expertise with sales acumen. Drive business development efforts, foster customer relationships, and deliver innovative test solutions t...
1 week ago
$80K - $95K *
Transform your career by delivering innovative IT and OT solutions in a dynamic manufacturing environment. Collaborate with cross-functional teams to enhance system reliability and performance while p...
Yesterday
$110K - $150K *
Own the technology experience in our New York office, providing IT support, managing compliance tools, and leading employee onboarding while collaborating with senior leadership to ensure seamless ope...
1 week ago
Senior Client Support Engineer (NYC)
$120K - $130K *
Take ownership of a key client environment, providing expert technical support and proactive management across Microsoft technologies. Collaborate with stakeholders to enhance service delivery and opt...
2 days ago
Technical Services Engineer II
$116K - $175K *
Drive your career forward by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, e...
1 week ago
Technical Services Engineer II
$116K - $175K *
Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...
1 week ago
Technical Services Engineer II
$116K - $175K *
Lead the development and implementation of energy conservation measures in complex multi-building projects. Collaborate with teams to optimize system performance and mentor staff, ensuring excellence...
1 week ago
Technical Services Engineer II
$116K - $175K *
Lead the charge in optimizing energy conservation measures across complex multi-building projects. Collaborate with multidisciplinary teams to enhance system performance and mentor staff, ensuring exc...
1 week ago
$69K - $158K *
Join a team that's shaping innovative software solutions in a dynamic environment. Leverage your full stack development skills to create impactful systems, collaborating with clients to tackle complex...
Yesterday
$80K - $95K *
Champion testing excellence by designing, implementing, and executing test strategies for software, ensuring product compliance with regulatory standards while collaborating closely with developers an...
Reposted 3 weeks ago
$80K - $95K *
Seeking a proactive Test Engineer to lead integration and verification of software products, ensuring compliance with specifications through automated and manual testing. Collaborate within R&D to enh...
3 weeks ago
Staff Customer Qualification Engineer - 2275
$115K - $192K *
Join a team that's dedicated to advancing datacenter SSD qualifications. Leverage your expertise in test planning, failure analysis, and status reporting to ensure successful product launches while ma...
1 week ago
$99K - $225K *
Empower mission success by designing secure networks for the DoD. Collaborate with experts to develop, implement, and maintain robust network security solutions, ensuring operational needs are met whi...
Yesterday
$99K - $225K *
Shape secure network solutions for the DoD by leveraging your expertise in network security, collaborating with stakeholders, and implementing innovative technologies to meet evolving mission requirem...
Yesterday
$99K - $225K *
Engineer secure network solutions for the DoD, collaborating with teams to design, implement, and maintain robust security measures while addressing complex challenges and evolving requirements in a d...
Yesterday
$99K - $225K *
Drive the design and implementation of secure networks for the DoD, collaborating with teams to meet evolving operational needs. Utilize your expertise in network security to enhance mission-critical...
Yesterday
$99K - $225K *
Serve as a key contributor in designing secure networks for the DoD, collaborating with stakeholders to meet operational needs. Utilize your expertise in network security to implement innovative solut...
Yesterday
$99K - $225K *
Unlock potential by designing secure networks for the DoD, ensuring mission success through innovative solutions and collaboration with experts. Your expertise will shape critical infrastructure and e...
Yesterday
$99K - $225K *
Join us to design and implement secure networks for the DoD, leveraging your expertise in network security and IT systems. Collaborate with diverse teams to enhance mission-critical operations while t...
Yesterday
$99K - $225K *
Join a dynamic team to design and secure networks for the DoD, leveraging your expertise in network security and IT systems. Collaborate with stakeholders to ensure robust, reliable solutions that mee...
Yesterday
$99K - $225K *
Lead the charge in securing and optimizing network infrastructures for the DoD. Collaborate with teams to design, implement, and maintain robust security measures, ensuring mission-critical operations...
Yesterday
$99K - $225K *
Champion secure network solutions for the DoD by leveraging your expertise in network security, collaborating with teams to design, implement, and maintain robust systems that meet evolving mission ne...
Yesterday
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.