Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$77K - $176K *
Join a dynamic team to design, implement, and optimize secure network infrastructures, leveraging Cisco technologies and advanced routing protocols to enhance performance and security across enterpris...
4 days ago
$77K - $176K *
Unlock potential by designing and optimizing secure network infrastructures, leveraging Cisco technologies to enhance performance and reliability in complex environments while collaborating with cross...
Reposted 4 days ago
$77K - $176K *
Join a team that's dedicated to enhancing national security through innovative network engineering. Leverage your expertise in network design, cloud integration, and security to develop robust solutio...
1 week ago
$100K - $120K *
Shape the future of server technology by leading technical collateral development, defining benchmarks, and creating proof of concepts. Collaborate with product managers and engineers to enhance produ...
1 week ago
$100K - $120K *
Drive innovation in server technology as a System Engineer, leading technical collateral development and creating benchmarks. Collaborate with product teams to enhance product differentiation through...
1 week ago
Applications Support Engineer 2
$88K - $105K *
Shape the future of technical support by leading a customer-focused team, mentoring junior engineers, and ensuring exceptional service quality for RF/Microwave products while maintaining datasheet acc...
4 weeks ago
$80K - $95K *
Launch customer success by driving the effective implementation of engineering solutions. Collaborate with teams to develop relationships, offer training, and provide consultancy to ensure satisfactio...
3 weeks ago
Technical Support Specialist 794
$90K - $120K *
Provide Tier 1 Help Desk support for various applications, manage user accounts, and document customer issues. Collaborate with technical teams to enhance operations and develop user guides while gain...
1 week ago
Technical Support Specialist 794
$90K - $120K *
Manage Tier 1 Help Desk support for various applications, ensuring user access, issue resolution, and documentation. Collaborate with technical teams to enhance operations and support modernization ef...
1 week ago
$144K - $208K *
Transform data center engineering by optimizing infrastructure design and operations. Lead innovative projects, ensuring compliance and efficiency while collaborating with cross-functional teams to en...
4 days ago
$110K - $250K *
Optimize and deploy lightweight machine learning models for edge AI applications, focusing on audio processing. Collaborate with cross-functional teams to enhance model efficiency and provide technica...
3 days ago
Solution Introduction Engineer
$84K - $111K *
Join a dynamic team to validate cutting-edge radio technologies through rigorous testing, collaborating closely with internal and external stakeholders to ensure seamless deployment of 4G LTE/5G solut...
4 days ago
$90K - $157K *
Manage and support production systems while ensuring client satisfaction. Collaborate with teams to troubleshoot technical issues, conduct training, and enhance support processes for optimized investm...
4 weeks ago
$110K - $130K *
Accelerate project success by enhancing system evaluations with automation, ensuring optimal application performance through proactive monitoring and support. Collaborate across teams in a dynamic env...
Reposted 1 week ago
Technical Services Engineer III
$120K - $161K *
Support the successful implementation of energy conservation measures in complex EaaS projects, collaborating with multidisciplinary teams to optimize system performance and mentor technical staff whi...
1 week ago
Technical Services Engineer III
$134K - $179K *
Transform energy management by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate with multidisciplinary experts to ensure successful implementation of ener...
1 week ago
Technical Services Engineer III
$134K - $179K *
Empower your career by leading technical excellence in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance ac...
1 week ago
Technical Services Engineer III
$147K - $197K *
Lead the development and implementation of energy conservation measures in complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor Technical Services...
1 week ago
Technical Services Engineer III
$147K - $197K *
Empower energy efficiency initiatives by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring successful i...
1 week ago
Technical Services Engineer III
$147K - $197K *
Transform energy solutions as a Technical Services Engineer, guiding complex EaaS projects in higher education and healthcare. Collaborate with multidisciplinary teams to optimize system performance a...
1 week ago
Technical Services Engineer III
$134K - $179K *
Advance your career by providing technical expertise in Energy-as-a-Service projects, focusing on energy conservation measures and optimizing system performance across complex, multi-building environm...
1 week ago
Technical Service Engineer (TSE) II
$116K - $155K *
Lead the implementation of energy conservation measures in complex projects, providing technical expertise and mentorship. Collaborate with multidisciplinary teams to optimize system performance and e...
1 week ago
Technical Service Engineer (TSE) II
$105K - $140K *
Lead the technical execution of Energy-as-a-Service projects, optimizing energy conservation measures across complex multi-building portfolios. Collaborate with multidisciplinary teams to enhance syst...
1 week ago
Technical Service Engineer (TSE) II
$128K - $171K *
Bring your expertise to a dynamic role supporting Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance across...
1 week ago
Technical Service Engineer (TSE) II
$116K - $155K *
Optimize energy conservation measures by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to enhance system performance and mentor staff, ensuring successful pr...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.