Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$120K - $145K *

Lead the design and development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels while collaborating with cross...

Philadelphia, PARemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's designing and building a cutting-edge routing platform for enterprise contact centers. Develop scalable backend services for real-time interaction distribution, ensuring high availa...

New York, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Pioneer the development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels. Collaborate with cross-functional team...

Montreal, QCRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$220K - $250K *

Shape customer success by leading technical sales engagements, driving evaluations, and delivering tailored solutions. Collaborate with teams to ensure seamless deployment and integration, while build...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team as you analyze employee engagement data, guide organizations in strategy development, and facilitate workshops to enhance workplace culture. Collaborate with HR leaders globally to...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$115K - $194K *

Lead a dynamic Support Engineering team, enhancing customer experiences through AI-driven solutions, mentorship, and scalable processes while fostering a culture of growth and accountability...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $115K *

Elevate team performance and delivery by leading a technical group, setting clear expectations, providing mentorship, and managing project needs while ensuring quality and employee development in a dy...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $180K *

Drive innovative electrical design solutions for high-density compute environments. Collaborate across teams to ensure compliance with industry standards while mentoring junior engineers. Make a signi...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Shape the cloud infrastructure landscape by ensuring security, scalability, and efficiency. Collaborate with engineers to build resilient systems and drive best practices, enabling smooth deployment a...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$164K - $240K *

Join us to lead innovative AI solutions, guiding complex projects and client engagements while shaping enterprise architecture and MLOps practices. Collaborate with stakeholders to drive successful ou...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in delivering innovative security solutions, collaborating with sales teams to educate clients on overcoming operational challenges and enhancing their cybersecurity posture through ta...

Phoenix, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Partner with us to drive innovative security solutions, collaborating with sales teams to educate clients on challenges and deliver tailored strategies that enhance organizational safety and operation...

Salt Lake City, UTRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Transform customer security by collaborating with sales to identify needs, demonstrating solutions, and educating partners on best practices in cybersecurity. Drive engagement through meetings and eve...

Vancouver, WARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by collaborating with sales to deliver tailored security solutions, educating clients on challenges, and driving impactful engagements that enhance organizational safety and operation...

Denver, CORemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Partner with us to drive customer engagement by delivering tailored security solutions, addressing technical challenges, and enhancing operational safety through expert collaboration with sales and pa...

Portland, ORRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $153K *

Join our Strategic Customer Success team to guide enterprise clients in deploying IoT solutions, enhancing business value. You'll manage relationships, ensuring a successful launch and continuous enga...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $107K *

Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join us to empower enterprise customers with innovative sourcing solutions, manage complex RFPs, and collaborate with cross-functional teams to drive procurement success while leveraging cutting-edge...

United StatesRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate client experiences by optimizing multi-cloud hosting environments. As a key technical leader, ensure performance, security, and reliability while driving strategic improvements and collaborati...

Bedford, NHRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$114K - $179K *

Drive innovative technical solutions by partnering with sales teams to address complex client needs and elevate engineering workflows, ensuring successful integration of products throughout the sales...

RemoteRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$154K - $260K *

Innovate and drive technical strategy for AI-powered products at scale. Empower teams to build transformative software solutions, oversee complex projects, and deliver exceptional results that reshape...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $124K *

Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...

Texas, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Accelerate growth at the forefront of AI security by serving as a trusted advisor. Leverage deep technical expertise to support strategic customers in securing AI technologies, driving revenue, and in...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform the Teleport Core Product by tackling performance, scalability, and security challenges. Lead a distributed team to design, develop, and implement high-quality solutions while enhancing obse...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.