Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$83K - $133K *

Shape the future of energy solutions by delivering exceptional service and support. Collaborate with customers to enhance operational efficiency, troubleshoot technical issues, and ensure high-quality...

Ohio, USRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Transform client relationships by providing expert program leadership and technical guidance for power delivery and control systems. Collaborate with a dedicated team to enhance operational efficiency...

Florida, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Join a team that's redefining network architecture by integrating complex systems, ensuring seamless coexistence, and driving innovative solutions across global operations and joint ventures...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $90K *

Empower our contact center teams by developing and delivering impactful training programs. Drive performance improvement and enhance patient experiences through effective coaching and collaboration wi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Transform your career by leading platform engineering initiatives that enhance developer experience and operational excellence. Drive technical ownership across the software lifecycle, shaping the pla...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leveraging your expertise in PeopleSoft Financials and Supply Chain to drive project success, enhance client relationships, and deliver optimal solutions in a collaborative environ...

California, USRemote

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...

Arkansas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$123K - $159K *

Elevate your career by building and scaling internal systems, collaborating with cross-functional teams, and enhancing IT infrastructure to deliver seamless access and support for employees' needs...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$116K - $210K *

Transform environmental remediation projects as a technical leader, guiding multidisciplinary teams through complex regulatory challenges, and fostering collaboration with stakeholders to ensure compl...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$135K - $160K *

Elevate your career as a technical leader, architecting scalable systems and driving DevOps initiatives. Collaborate with engineering teams to enhance product reliability and mentor engineers while en...

Nye, MTRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Deliver high-quality software solutions by designing, developing, and maintaining enterprise-grade applications using Java, Spring Boot, and Oracle. Collaborate with cross-functional teams to ensure s...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $120K *

Join a team that's focused on innovative software development, tackling various layers of the tech stack. You'll engage in documentation, automated testing, and debugging, while optimizing performance...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$162K - $194K *

Drive growth as a Senior Product Marketing Manager, shaping messaging and campaigns for Observability products. Collaborate with cross-functional teams to enhance customer engagement and retention thr...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Innovate global CMC regulatory strategies and submissions for biological products. Ensure high-quality compliance with US and Canadian regulations, while collaborating cross-functionally to manage lif...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Grow your career with a dynamic team focused on generating new business in the public sector. Utilize a consultative sales approach to build relationships and deliver tailored solutions, driving reven...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $136K *

Lead the charge in designing and delivering impactful sales enablement programs that enhance seller capabilities and align with global market strategies, ensuring effective learning experiences and me...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $322K *

Transform the future of AI factories by leading technical content development. Partner with cross-functional teams to create cohesive narratives, guide demo development, and influence strategy across...

Santa Clara, CARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform customer experiences by resolving complex technical issues and driving operational excellence in a cutting-edge environment. Collaborate with engineering and product teams to enhance systems...

Ontario, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Grow your career with us by managing customer relationships, driving satisfaction, and ensuring success as a trusted advisor. You'll lead onboarding, identify opportunities for expansion, and advocate...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$132K - $209K *

Lead the charge in resolving complex employee relations issues, conducting investigations, and advising management. Collaborate with cross-functional teams to foster a positive workplace culture and e...

San Francisco, CARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$89K - $127K *

Unlock your potential by creating engaging engineering content and leading projects. Collaborate with teams to enhance educational tools and maintain high-quality standards while contributing to innov...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$116K - $162K *

Champion the future of support operations by leading a dynamic, remote team. Drive performance metrics, modernize tools, and shape AI integration to redefine customer experience across multiple brands...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $170K *

Join a dynamic eCommerce team to enhance the online booking experience. Lead complex features in a Next.js and TypeScript application, impacting conversion and patient trust across multiple countries...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$74K - $125K *

Drive modernization efforts by managing the operating system for a federal agency's data and analytics platform. Collaborate across teams to ensure effective delivery, risk management, and adherence t...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $150K *

Elevate support operations by leading AI transformation initiatives, enhancing customer experience and operational efficiency through strategic ServiceNow platform management and innovative workflow r...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.