Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$272K - $374K *

Lead enterprise sales for a strategic portfolio of accounts in critical markets. Drive revenue growth by expanding existing clients and acquiring new customers, while collaborating with C-level execut...

Arizona, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive the evolution of online educational platforms by collaborating with diverse teams, championing user needs, and managing product roadmaps to enhance the overall learning experience for students a...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $142K *

Help us deliver cutting-edge GenAI and HPC solutions by deploying and optimizing GPU-accelerated systems. Join a dynamic team to enhance performance and support enterprise customers across the U.S. in...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$122K - $158K *

Join a dynamic team as a GenAI & HPC Delivery Engineer, driving cutting-edge GPU solutions and optimizing performance for AI and HPC infrastructures. Engage directly with customers, ensuring successfu...

Austin, TXRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $190K *

Join our team to lead quality engineering transformations across multiple platform portfolios, championing automation and innovation while developing exceptional engineering talent to elevate quality...

Virginia, USRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$72K - $120K *

Join us to drive innovative talent acquisition strategies across regions, enhancing recruitment processes for diverse roles. Collaborate with teams to attract top talent and ensure compliance while pr...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$91K - $127K *

Unlock your potential by driving growth in Hybrid Infrastructure solutions. Lead strategic account management, cultivate relationships, and enhance market presence while achieving sales targets in a d...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $200K *

Drive portfolio strategy and execution by transforming market needs into profitable offers. Collaborate across teams to ensure alignment and operational readiness, enhancing sales confidence and optim...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$102K - $154K *

Lead the charge in managing complex customer escalations, driving rapid resolutions and systemic improvements. Collaborate cross-functionally to enhance workflows and customer experiences while ensuri...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $118K *

Transform client relationships and drive revenue growth by managing a portfolio of correctional agency accounts. Leverage strategic account management and proactive business development to achieve ret...

Trenton, NJRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Transform the hiring landscape by owning high-priority recruitment processes, partnering with teams to enhance candidate experiences, and driving strategic talent decisions while leveraging AI and dat...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead daily service desk operations, ensuring efficient ticket management, staffing, and quality support. Collaborate with teams to enhance service delivery and customer experience while overseeing inc...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $195K *

Transform ServiceNow solutions by designing, developing, and deploying customized applications. Collaborate with stakeholders to ensure compliance and optimize performance across various modules while...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $263K *

Join a team that's dedicated to developing innovative ServiceNow solutions, enhancing system performance, and ensuring compliance with federal security frameworks while collaborating with stakeholders...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $112K *

Unlock customer insights by leading transformative research initiatives. Collaborate with diverse stakeholders to enhance end-to-end customer experiences, ensuring data-driven decisions that align wit...

Mississauga, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$215K - $270K *

Lead the charge in building a high-performing Solutions Engineering team focused on autonomous site security. Drive technical sales, manage customer engagements, and ensure consistent quota attainment...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$132K - $170K *

Accelerate progress at client relationships by driving growth and retention through strategic consultative sales. Engage with C-level executives to enhance value and implement effective enterprise-wid...

California, USRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$105K - $160K *

Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Unlock potential by driving pipeline generation and building strategic partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment to enhance Sa...

Washington, DCRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$136K - $215K *

Lead the charge in enhancing enterprise customer relationships by managing renewals, identifying risks, and driving engagement strategies. Collaborate across teams to ensure customer value and satisfa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Champion innovation by leading the development of a modern auction platform, collaborating across teams to deliver scalable, maintainable software solutions that enhance digital marketplace operations...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Join us to shape the future of mobility by supporting microcontroller customers. Leverage your embedded software expertise to drive innovative solutions and collaborate with diverse teams, ensuring su...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $158K *

Support the sales engineering team in driving technical strategies for Healthcare accounts. Build relationships across teams while working with advanced technology to enhance sales solutions, contribu...

Georgia, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $190K *

Lead and mentor a team of Program Managers to drive strategic data center builds, ensuring seamless execution and stakeholder alignment while navigating complex infrastructure challenges in a high-gro...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$126K - $185K *

Shape enterprise growth by translating customer needs into measurable outcomes. Drive technology adoption and build trusted relationships across large accounts, leveraging your expertise in complex sa...

New Jersey, USRemote

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.