Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$120K - $145K *

Lead the design and implementation of electrical systems for hyper-scale data centers, ensuring reliability and safety. Collaborate with teams to optimize performance and mentor engineers while managi...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Lead the design and implementation of electrical systems for hyper-scale data centers, ensuring reliability and compliance with industry standards. Collaborate with teams to optimize performance and m...

Arlington, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$191K - $293K *

Lead the charge in providing strategic employment law counsel, guiding the People team and stakeholders on compliance, investigations, and policy development to foster a supportive workplace while mit...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Innovate and enhance platform operations as a technical expert, driving implementation and administration of HaloPSA. Collaborate with teams to streamline processes, improve visibility, and ensure sea...

Napa, CARemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$93K - $140K *

Optimize system reliability and performance by integrating GridOS solutions, managing incidents, and enhancing operational efficiency. Collaborate with engineering teams to ensure high-quality deploym...

Bellevue, WARemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $190K *

Elevate your career by leading a dynamic engineering team to design and build innovative software solutions. Collaborate across functions to enhance product quality and mentor junior engineers while d...

Georgia, USRemote

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$132K - $185K *

Shape the future of cybersecurity by leading security consulting engagements, designing and implementing Cisco Security Solutions, and driving customer success through expert guidance and innovative s...

North Carolina, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$60K - $120K *

Unlock potential by deploying and supporting advanced robotic systems in diverse environments. Collaborate with teams, troubleshoot issues, and enhance client experiences through effective communicati...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $180K *

Join a dynamic team to drive growth in AI infrastructure and enterprise storage. Lead cross-functional initiatives, align marketing and sales, and shape go-to-market strategies to enhance customer eng...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $178K *

Lead the charge in driving strategic growth for hyperscale and silicon design customers. Own global account strategy, manage complex negotiations, and coordinate cross-functional teams to deliver inno...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Engage customers through impactful marketing initiatives that drive retention and growth. Collaborate with Customer Success Managers to create compelling stories, manage events, and amplify the voice...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$128K - $192K *

Develop strategic relationships with key accounts, driving revenue growth through effective solution selling and account management. Leverage industry knowledge to identify opportunities and ensure cu...

Hurlburt Field, FLRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $211K *

Champion strategic sales initiatives by managing key accounts, leveraging technology to meet business goals, and fostering executive-level relationships to drive revenue growth and customer satisfacti...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $172K *

Join a team that's driving strategic sales in cyber security and networking. Leverage your expertise to manage key accounts, develop relationships, and achieve revenue goals while navigating complex b...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $192K *

Champion strategic account management by leveraging technology to drive business success. Build and maintain executive-level relationships while identifying growth opportunities and ensuring revenue t...

Georgia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $211K *

Accelerate growth by managing key accounts, leveraging technology to meet business goals. Drive strategic relationships, identify opportunities, and ensure revenue targets are met while collaborating...

California, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$76K - $118K *

Explore a pivotal role in enhancing operational technology solutions for Army facilities. Collaborate with diverse teams to ensure system security, reliability, and compliance while supporting moderni...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$169K - $304K *

Drive innovative IAM architecture solutions, collaborating globally to enhance cloud asset control and ensure operational excellence through strategic design and cross-functional teamwork...

Cambridge, MARemote

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in executing digital product initiatives for veterinary health. Collaborate across teams to prioritize backlogs, write user stories, and enhance user experiences, ensuring alignment be...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $220K *

Lead the integration of complex defense solutions by translating tactical requirements into innovative products. Collaborate with cross-functional teams to optimize performance and drive market adopti...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$105K - $150K *

Unlock potential by delivering technical solutions and presentations to customers, ensuring their needs are met through collaboration and innovative problem-solving in a dynamic, remote sales engineer...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $181K *

Drive the development of an innovative Excel plugin, integrating AI-driven market intelligence for financial professionals. Collaborate with teams to optimize performance and enhance user experience...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$132K - $181K *

Join a team that's redefining financial technology by integrating AI into Excel. You'll develop a powerful plugin that enhances decision-making for financial professionals, ensuring seamless performan...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$146K - $235K *

Elevate sales performance by leading a team of Regional Sales Excellence Leaders. Drive strategy, optimize processes, and foster a high-performing culture to enhance productivity and achieve revenue g...

Davidson, NCRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in transforming client challenges into innovative Salesforce solutions. Collaborate with stakeholders to design, demo, and scope projects, ensuring seamless transitions to delivery whi...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.