Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Senior Identity Account Executive - Southwest
$272K - $374K *
Lead enterprise sales for a strategic portfolio of accounts in critical markets. Drive revenue growth by expanding existing clients and acquiring new customers, while collaborating with C-level execut...
4 weeks ago
$100K - $120K *
Drive the evolution of online educational platforms by collaborating with diverse teams, championing user needs, and managing product roadmaps to enhance the overall learning experience for students a...
4 weeks ago
GenAI & High Performance Computing (HPC) Delivery Engineer
$110K - $142K *
Help us deliver cutting-edge GenAI and HPC solutions by deploying and optimizing GPU-accelerated systems. Join a dynamic team to enhance performance and support enterprise customers across the U.S. in...
Reposted 1 week ago
GenAI & High Performance Computing (HPC) Delivery Engineer
$122K - $158K *
Join a dynamic team as a GenAI & HPC Delivery Engineer, driving cutting-edge GPU solutions and optimizing performance for AI and HPC infrastructures. Engage directly with customers, ensuring successfu...
Reposted 1 week ago
Senior Manager, Quality Engineering
$140K - $190K *
Join our team to lead quality engineering transformations across multiple platform portfolios, championing automation and innovation while developing exceptional engineering talent to elevate quality...
Reposted 2 weeks ago
Field Talent Acquisition Partner
$72K - $120K *
Join us to drive innovative talent acquisition strategies across regions, enhancing recruitment processes for diverse roles. Collaborate with teams to attract top talent and ensure compliance while pr...
1 week ago
Consulting Solution Executive – Hybrid Infrastructure
$91K - $127K *
Unlock your potential by driving growth in Hybrid Infrastructure solutions. Lead strategic account management, cultivate relationships, and enhance market presence while achieving sales targets in a d...
2 weeks ago
Senior Principal Portfolio and Offer Management
$170K - $200K *
Drive portfolio strategy and execution by transforming market needs into profitable offers. Collaborate across teams to ensure alignment and operational readiness, enhancing sales confidence and optim...
3 weeks ago
$102K - $154K *
Lead the charge in managing complex customer escalations, driving rapid resolutions and systemic improvements. Collaborate cross-functionally to enhance workflows and customer experiences while ensuri...
3 weeks ago
$105K - $118K *
Transform client relationships and drive revenue growth by managing a portfolio of correctional agency accounts. Leverage strategic account management and proactive business development to achieve ret...
2 weeks ago
$100K - $120K *
Transform the hiring landscape by owning high-priority recruitment processes, partnering with teams to enhance candidate experiences, and driving strategic talent decisions while leveraging AI and dat...
Reposted 2 weeks ago
$80K - $95K *
Lead daily service desk operations, ensuring efficient ticket management, staffing, and quality support. Collaborate with teams to enhance service delivery and customer experience while overseeing inc...
Today
$117K - $195K *
Transform ServiceNow solutions by designing, developing, and deploying customized applications. Collaborate with stakeholders to ensure compliance and optimize performance across various modules while...
1 week ago
$148K - $263K *
Join a team that's dedicated to developing innovative ServiceNow solutions, enhancing system performance, and ensuring compliance with federal security frameworks while collaborating with stakeholders...
1 week ago
Sr. Customer Experience Manager (CA)
$100K - $112K *
Unlock customer insights by leading transformative research initiatives. Collaborate with diverse stakeholders to enhance end-to-end customer experiences, ensuring data-driven decisions that align wit...
3 weeks ago
Senior Manager, Solutions Engineering - Commercial, Site Security
$215K - $270K *
Lead the charge in building a high-performing Solutions Engineering team focused on autonomous site security. Drive technical sales, manage customer engagements, and ensure consistent quota attainment...
3 weeks ago
Senior Account Executive, LE/GE GTS
$132K - $170K *
Accelerate progress at client relationships by driving growth and retention through strategic consultative sales. Engage with C-level executives to enhance value and implement effective enterprise-wid...
2 days ago
Digital Customer Success Manager, AI & Automation
$105K - $160K *
Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...
4 days ago
Territory Account Manager, Exposure Management (Northwest)
$135K - $160K *
Unlock potential by driving pipeline generation and building strategic partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment to enhance Sa...
1 week ago
Senior Customer Success Manager, Enterprise
$136K - $215K *
Lead the charge in enhancing enterprise customer relationships by managing renewals, identifying risks, and driving engagement strategies. Collaborate across teams to ensure customer value and satisfa...
2 weeks ago
Senior Software Engineer (.NET/C#/Azure)
$120K - $145K *
Champion innovation by leading the development of a modern auction platform, collaborating across teams to deliver scalable, maintainable software solutions that enhance digital marketplace operations...
1 week ago
Field Application Engineer - Microcontrollers
$110K - $130K *
Join us to shape the future of mobility by supporting microcontroller customers. Leverage your embedded software expertise to drive innovative solutions and collaborate with diverse teams, ensuring su...
5 days ago
Senior Sales Engineer - Healthcare (Remote South Atlantic)
$105K - $158K *
Support the sales engineering team in driving technical strategies for Healthcare accounts. Build relationships across teams while working with advanced technology to enhance sales solutions, contribu...
Reposted 2 weeks ago
Manager, Technical Program Management- Data Center Delivery
$175K - $190K *
Lead and mentor a team of Program Managers to drive strategic data center builds, ensuring seamless execution and stakeholder alignment while navigating complex infrastructure challenges in a high-gro...
4 days ago
Account Director Senior Large Enterprise Forward Deployed
$126K - $185K *
Shape enterprise growth by translating customer needs into measurable outcomes. Drive technology adoption and build trusted relationships across large accounts, leveraging your expertise in complex sa...
Today
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.