Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$90K - $110K *

Drive quality assurance efforts by analyzing requirements, designing test scenarios, and executing tests for web and mobile applications. Collaborate with cross-functional teams to enhance testing pra...

Georgia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $120K *

Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive the implementation and support of automation and orchestration platforms, collaborating with technology teams to enhance processes and develop reusable web applications, ensuring high availabili...

Vienna, VARemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Engage in strategic partner ecosystem development to drive revenue growth and create innovative channel programs for sustained business success. Manage regional channel business and enhance existing p...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by driving product innovation in radiation therapy through customer insights and clinical expertise. Collaborate with cross-functional teams to enhance solutions and workflows, ensuri...

Atlanta, GARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $130K *

Shape the future of service contracts by managing customer relationships and ensuring compliance across North and South America. Collaborate with teams to enhance processes and maintain high standards...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $130K *

Transform the quality assurance landscape by leading manual and automated testing efforts, ensuring enterprise applications meet high standards for reliability, usability, and performance while collab...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$115K - $149K *

Take ownership of IAM/PAM systems, driving strategy and implementation for human and AI identities. Leverage expertise in SailPoint, BeyondTrust, and Microsoft Entra to enhance security and governance...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $170K *

Transform critical government missions by providing hands-on engineering support for enterprise infrastructure, cloud services, and virtualization. Collaborate with diverse teams to ensure the securit...

Washington DC, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $155K *

Join a team that's driving innovation in 5G and 6G network products by developing virtual models and enhancing SoC verification. Collaborate with diverse teams to optimize pre-silicon software develop...

Austin, TXRemote

5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Elevate project delivery by managing integrated schedules for data center builds, ensuring timely execution across teams and partners. Drive risk management and governance while building scalable proc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $135K *

Drive growth by partnering with sales teams to identify and develop cybersecurity service opportunities. Lead consultative engagements, create proposals, and deliver impactful presentations while coll...

New York, NYRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Champion the development of innovative observability solutions, leveraging your expertise in Go and network protocols to enhance network automation. Collaborate with cross-functional teams to deliver...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$250K - $280K *

Unlock potential by leading the design and implementation of high-performance brokerage systems. Collaborate with teams to enhance trading platforms, define specifications, and ensure robust software...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$132K - $202K *

Join a team that's redefining product management in the fast-paced cloud services sector. Collaborate with customers to shape innovative solutions, analyze market trends, and drive product strategy fo...

Morrisville, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $135K *

Innovate technology strategy and operations, leading a team to enhance product lifecycle and client solutions. Collaborate with executives to implement AI tools and ensure effective vendor management...

Greensboro, NCRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Transform customer satisfaction by leading quality analysis and improvement projects. Collaborate with diverse teams across multiple sites to ensure product excellence and responsiveness to client nee...

Memphis, TNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate customer success in the Americas by leading a growing team of CSMs. Drive adoption, value realization, and customer health while shaping playbooks and strategies for scalable growth. Collabora...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$193K - $285K *

Champion the design and operation of security services, ensuring safety and resilience for delivery systems. Collaborate across teams to foster secure practices while guiding and mentoring engineers t...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$124K - $211K *

Lead the charge in shaping and optimizing enterprise IT infrastructure services, ensuring security, reliability, and continuous improvement across cloud and on-premises environments while developing a...

New Hampshire, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $158K *

Support SAP security in a DoD IL5 S/4HANA environment, enhancing Zero Trust architecture and system security. Collaborate with cyber and audit teams to solve complex challenges and ensure mission-crit...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Oversee all aspects of product launches, from message development to strategic execution, ensuring market readiness and customer engagement while fostering collaboration across marketing and product t...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$145K - $175K *

Deliver innovative datacenter, cloud, and network solutions by leading architecture design, client engagement, and technical governance. Collaborate with cross-functional teams to shape complex infras...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$101K - $140K *

Advance client relationships and drive growth by maximizing value delivery, identifying opportunities, and managing complex sales processes within a designated territory of large enterprise clients...

New York, NYRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$117K - $185K *

Innovate with a dynamic product marketing team to shape compelling narratives and go-to-market strategies that drive revenue and redefine enablement in the AI era. Collaborate across functions to conn...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.