Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Principal Client Advisor - Tech (United States)
$150K - $180K *
Empower enterprise clients by delivering strategic insights and solutions that enhance hiring processes. Drive growth through relationship management and data analysis, ensuring clients achieve measur...
2 weeks ago
Consulting Engineer - AI Networking & Fabric Architecture
$77K - $108K *
Innovate high-performance AI network fabrics for accelerated computing. Engage with clients to deliver tailored solutions, ensuring optimal configurations for GPU clusters and data-center infrastructu...
4 days ago
Senior Site Reliability Expert
$125K - $150K *
Unlock potential by driving the design and reliability of product infrastructure. Collaborate across teams to enhance software delivery, automate processes, and build scalable cloud solutions while ad...
1 week ago
$135K - $160K *
Join a team that's shaping the future of backend storage solutions on AWS. You'll design, build, and optimize scalable systems, ensuring high performance and reliability while collaborating with cross...
Today
$75K - $136K *
Elevate your career by designing and developing high-performance systems that ensure security and reliability at scale. Collaborate with cross-functional teams to innovate and optimize solutions that...
4 days ago
$135K - $160K *
Architect robust Kubernetes solutions to enhance cloud infrastructure. Drive multi-cloud initiatives and implement cell-based architecture for scalable, reliable services. Join a team dedicated to bui...
2 weeks ago
Principal Consultant - Education Cloud Architect
$125K - $150K *
Drive transformative Salesforce solutions in higher education as a trusted advisor. Lead architecture design, align technology with institutional goals, and ensure successful delivery of Education Clo...
2 weeks ago
Field Service Engineer- Chemspeed
$78K - $113K *
Join us to enhance scientific automation as a Field Service Engineer, providing installation, maintenance, and support for advanced instrumentation. Collaborate with teams to ensure optimal performanc...
Reposted 6 days ago
$164K - $226K *
Transform the identity and access landscape by designing scalable systems for user management, authentication, and authorization. Collaborate with security teams to ensure robust, secure solutions tha...
1 week ago
$125K - $150K *
Champion security excellence by driving secure SDLC practices, managing compliance, and leading incident response. Collaborate with DevOps and ensure robust risk management practices to protect vital...
Reposted 3 weeks ago
Account Executive, Commercial ( West)
$106K - $151K *
Grow your career with a dynamic team focused on delivering IoT solutions to small and medium businesses. Engage in end-to-end customer engagements, driving impactful sensor data insights while managin...
Reposted 3 weeks ago
Senior Engineering Manager, Grafana Frontend | Canada | Remote
$211K - $253K *
Join a team that's dedicated to enhancing user experience through innovative frontend solutions. As a leader, drive performance, development, and cross-team collaboration to deliver impactful customer...
Reposted 1 week ago
Security Engineer Lead, Security Foundations
$160K - $190K *
Transform security solutions across multiple domains, driving technical direction and collaboration to address high-risk items and enhance Meta's security posture company-wide. Lead cross-functional t...
3 days ago
Team Manager, Customer Success - Remote, USA
$110K - $130K *
Drive customer success by leading a high-performing team focused on maximizing value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their business goa...
1 week ago
Staff Product Manager, Network Observability
$135K - $160K *
Lead the charge in shaping innovative Network Observability products, driving strategy from concept to launch. Collaborate with cross-functional teams to deliver solutions that empower operators to op...
6 days ago
Engineering Manager, Provider Ecosystem
$150K - $180K *
Grow a dynamic team driving OpenRouter’s provider ecosystem, managing innovations across diverse models and endpoints, ensuring quality and efficiency in inference services for millions of requests da...
4 weeks ago
Senior Software Engineer, Java | Patching
$140K - $200K *
Transform backend systems by leveraging Java and Kotlin to enhance patch management capabilities for millions of endpoints. Collaborate with cross-functional teams to deliver scalable, high-quality so...
1 week ago
$145K - $190K *
Lead the design and evolution of scalable data architecture, providing technical leadership across teams to deliver reliable, secure, and cost-effective data solutions while shaping emerging capabilit...
1 week ago
FSP-Senior Bioanalytical Study Manager
$110K - $130K *
Unlock potential by leading a diverse portfolio of projects, ensuring client satisfaction and operational excellence. Drive efficiency, manage resources, and serve as the primary liaison between clien...
1 week ago
Service Delivery Manager, Government
$74K - $137K *
Drive client success by managing service delivery and support engagements, ensuring satisfaction and adherence to service level agreements while fostering strong relationships and optimizing operation...
2 days ago
RVP, Solution Engineering - Mid-Market/Commercial
$210K - $322K *
Join a dynamic team to lead and empower Solutions Engineers, driving technical sales excellence while fostering collaborative innovation and ensuring customer success through strategic insights and re...
3 weeks ago
$86K - $137K *
Optimize project outcomes as you manage small to medium-sized initiatives. Collaborate across teams, navigate risks, and ensure timely delivery of quality solutions while enhancing communication and s...
Reposted 2 days ago
Lead Cloud Software Engineer - Remote
$112K - $193K *
Drive the architecture and development of cloud-native infrastructure across AWS, Azure, and GCP. Lead initiatives in cloud governance, security, and automation while promoting engineering excellence...
Reposted 2 weeks ago
$200K - $250K *
Elevate client partnerships by solving complex business challenges. Seek out and establish new connections while fostering long-term relationships to drive success and become a trusted advisor in the...
Reposted 3 weeks ago
Technical Product Owner – Data Products
$110K - $130K *
Join a dynamic team to bridge product strategy and engineering delivery, transforming data into actionable insights for innovative financial solutions. Collaborate with cross-functional teams to drive...
Reposted 2 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.