Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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1
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$150K - $180K *

Empower enterprise clients by delivering strategic insights and solutions that enhance hiring processes. Drive growth through relationship management and data analysis, ensuring clients achieve measur...

San Francisco, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$77K - $108K *

Innovate high-performance AI network fabrics for accelerated computing. Engage with clients to deliver tailored solutions, ensuring optimal configurations for GPU clusters and data-center infrastructu...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by driving the design and reliability of product infrastructure. Collaborate across teams to enhance software delivery, automate processes, and build scalable cloud solutions while ad...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Join a team that's shaping the future of backend storage solutions on AWS. You'll design, build, and optimize scalable systems, ensuring high performance and reliability while collaborating with cross...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$75K - $136K *

Elevate your career by designing and developing high-performance systems that ensure security and reliability at scale. Collaborate with cross-functional teams to innovate and optimize solutions that...

Cambridge, MARemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Architect robust Kubernetes solutions to enhance cloud infrastructure. Drive multi-cloud initiatives and implement cell-based architecture for scalable, reliable services. Join a team dedicated to bui...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Drive transformative Salesforce solutions in higher education as a trusted advisor. Lead architecture design, align technology with institutional goals, and ensure successful delivery of Education Clo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$78K - $113K *

Join us to enhance scientific automation as a Field Service Engineer, providing installation, maintenance, and support for advanced instrumentation. Collaborate with teams to ensure optimal performanc...

California, USRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$164K - $226K *

Transform the identity and access landscape by designing scalable systems for user management, authentication, and authorization. Collaborate with security teams to ensure robust, secure solutions tha...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Champion security excellence by driving secure SDLC practices, managing compliance, and leading incident response. Collaborate with DevOps and ensure robust risk management practices to protect vital...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $151K *

Grow your career with a dynamic team focused on delivering IoT solutions to small and medium businesses. Engage in end-to-end customer engagements, driving impactful sensor data insights while managin...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$211K - $253K *

Join a team that's dedicated to enhancing user experience through innovative frontend solutions. As a leader, drive performance, development, and cross-team collaboration to deliver impactful customer...

CanadaRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $190K *

Transform security solutions across multiple domains, driving technical direction and collaboration to address high-risk items and enhance Meta's security posture company-wide. Lead cross-functional t...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by leading a high-performing team focused on maximizing value, retention, and growth for enterprise accounts. Develop strategies that ensure customers achieve their business goa...

Clearwater, FLRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Lead the charge in shaping innovative Network Observability products, driving strategy from concept to launch. Collaborate with cross-functional teams to deliver solutions that empower operators to op...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Grow a dynamic team driving OpenRouter’s provider ecosystem, managing innovations across diverse models and endpoints, ensuring quality and efficiency in inference services for millions of requests da...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $200K *

Transform backend systems by leveraging Java and Kotlin to enhance patch management capabilities for millions of endpoints. Collaborate with cross-functional teams to deliver scalable, high-quality so...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $190K *

Lead the design and evolution of scalable data architecture, providing technical leadership across teams to deliver reliable, secure, and cost-effective data solutions while shaping emerging capabilit...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading a diverse portfolio of projects, ensuring client satisfaction and operational excellence. Drive efficiency, manage resources, and serve as the primary liaison between clien...

North Carolina, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$74K - $137K *

Drive client success by managing service delivery and support engagements, ensuring satisfaction and adherence to service level agreements while fostering strong relationships and optimizing operation...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Media

$210K - $322K *

Join a dynamic team to lead and empower Solutions Engineers, driving technical sales excellence while fostering collaborative innovation and ensuring customer success through strategic insights and re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $137K *

Optimize project outcomes as you manage small to medium-sized initiatives. Collaborate across teams, navigate risks, and ensure timely delivery of quality solutions while enhancing communication and s...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$112K - $193K *

Drive the architecture and development of cloud-native infrastructure across AWS, Azure, and GCP. Lead initiatives in cloud governance, security, and automation while promoting engineering excellence...

Eden Prairie, MNRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$200K - $250K *

Elevate client partnerships by solving complex business challenges. Seek out and establish new connections while fostering long-term relationships to drive success and become a trusted advisor in the...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team to bridge product strategy and engineering delivery, transforming data into actionable insights for innovative financial solutions. Collaborate with cross-functional teams to drive...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.