Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Mgr, Customer Success Engineering
$120K - $145K *
Lead the charge in driving customer success and product adoption by managing a team of Scale and Optimize Engineers. Foster innovation, enhance customer relationships, and ensure operational excellenc...
3 weeks ago
Member of Technical Staff, Product & Engineering
$125K - $150K *
Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...
2 days ago
$110K - $130K *
Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...
5 days ago
$120K - $170K *
Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...
3 days ago
Senior Sales Engineer, Enterprise
$166K - $208K *
Help us transform enterprise sales by delivering technical expertise and data solutions to meet complex customer needs. Collaborate cross-functionally to manage accounts and ensure technical alignment...
Reposted 3 weeks ago
$110K - $130K *
Transform customer service delivery by managing key accounts, aligning processes to SLAs, and driving continuous improvement. Collaborate across teams to enhance satisfaction and ensure seamless opera...
Reposted 6 days ago
Application Support Engineer, Canada, OEX
$80K - $95K *
Join a team that's essential to ensuring 24x7 reliability for our global cryptocurrency trading platform. You'll manage production support, optimize processes, and enhance user experience through tech...
Reposted 1 week ago
Technical Support Engineer (New England)
$72K - $112K *
Serve as a vital technical support resource in healthcare technology, ensuring system stability and customer satisfaction while managing service requests and collaborating with teams for quick resolut...
Reposted 3 weeks ago
Sales Engineer (West Coast, US)
$110K - $130K *
Join a team that's redefining cybersecurity by leading technical strategies and executing Proof of Concepts. Collaborate with sales and R&D to bridge client needs and product evolution, ensuring succe...
3 weeks ago
$80K - $110K *
Champion customer success by providing expert support for our AI-driven Retail Planning and Pricing platform. Troubleshoot issues, guide users, and collaborate with technical teams to enhance the cust...
5 days ago
Sr. DevOps Engineer - Federal Customer
$125K - $150K *
Take ownership of next-generation IT infrastructure innovation. Collaborate with a diverse team to design, deploy, and secure tools that enhance operational capabilities using leading technologies in...
Reposted 6 days ago
$110K - $130K *
Join a dynamic team to empower partners in building AI solutions using the Cognigy platform. You will provide hands-on technical enablement, training, and support, guiding partners from basic understa...
Reposted 3 weeks ago
$100K - $120K *
Analyze customer needs and advance technical solutions in cybersecurity, collaborating with sales and product teams to deliver impactful presentations and proposals while ensuring seamless product int...
Reposted 3 weeks ago
$150K - $200K *
Join us to drive AI integration by transforming client workflows into live agents. You'll manage the entire process from scoping to deployment, collaborating with teams to deliver impactful solutions...
2 days ago
$110K - $130K *
Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...
Reposted 3 weeks ago
$200K - $240K *
Join a dynamic team as you provide technical expertise, drive enterprise opportunities, and architect innovative solutions that meet client needs while showcasing the value of our cutting-edge product...
4 days ago
$80K - $100K *
Develop and enhance automated provisioning systems to efficiently onboard high volumes of servers. Collaborate with cross-functional teams to ensure smooth integration and process optimization, direct...
Reposted 3 days ago
Systems Engineer - Research Infrastructure & Lab Platforms - Government Customer
$120K - $140K *
Unlock potential by architecting and enhancing next-gen research platforms, driving automation and reliability to provide researchers with cutting-edge tools. Collaborate in a dynamic environment brid...
Reposted 6 days ago
Sales Engineer, Mid Market - Public Sector
$112K - $144K *
Transform essential public sector operations by leveraging IoT solutions to enhance fleet management, improve compliance, and optimize logistics for safer, greener environments. Collaborate with diver...
Reposted 3 weeks ago
Solutions Engineer-US Commercial, San Francisco
$212K - $268K *
Elevate customer experiences by providing expert technical solutions and guidance. Collaborate with account teams to showcase Cisco's innovative products, ensuring clients achieve their desired outcom...
1 week ago
Level 3 Managed Services Engineer -- Microsoft
$95K - $115K *
Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...
3 weeks ago
$95K - $115K *
Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...
2 weeks ago
$110K - $130K *
Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...
Reposted 1 week ago
Application Engineer (Technical Sales) - Defense
$108K - $181K *
Create impactful technical solutions in military electrification projects. Collaborate with defense clients and provide expertise throughout the proposal process, ensuring compliance and mission effec...
Reposted 2 days ago
$110K - $130K *
Transform engineering concepts into successful project implementations by collaborating with design teams and providing technical expertise on cooling systems for optimal project execution and custome...
1 month ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.