Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$135K - $160K *

Transform the future of cloud infrastructure by automating and optimizing systems for reliability, performance, and scalability, collaborating with engineering teams to embed best practices and foster...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Pioneer engaging content strategies that educate stakeholders on data center infrastructure. Streamline cross-platform media development to build awareness and credibility, leveraging your storytellin...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$116K - $122K *

Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$160K - $180K *

Empower your career by delivering AI observability solutions end-to-end. Collaborate with a cross-functional team to enhance user experiences and drive insights into AI systems, shaping the future of...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$300K - $400K *

Innovate and drive new revenue by selling expert data solutions to AI labs and healthcare companies. Build relationships with technical decision-makers to enhance model training and evaluation through...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by joining a dynamic team of Solution Consultants, delivering expert guidance on Atlassian products to help clients maximize their investments and achieve strategic outcomes in the Pu...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $100K *

Join a team that's dedicated to transforming technical training. As a Technical Trainer, you'll inspire learning and empower customers with the knowledge to excel in IP network technologies through en...

Illinois, USRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$152K - $273K *

Elevate infrastructure innovation by architecting automated, resilient multi-cloud environments, driving AI-first operations, and implementing Zero Trust security protocols across enterprise systems f...

United StatesRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Transform customer experiences by leading technical sales and support initiatives. Collaborate with cross-functional teams to drive successful deployments and enhance customer adoption of innovative r...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive system reliability and scalability as a Senior Site Reliability Engineer, focusing on automation and collaboration with software teams to enhance performance and maintain service objectives acro...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Elevate cybersecurity by designing and implementing robust security protocols, ensuring compliance across cloud infrastructure while managing IAM, PKI, and secrets management to protect fintech worklo...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Shape the future of cloud security by architecting and implementing robust controls across multi-region AWS environments, ensuring compliance and maintaining high security standards for fintech worklo...

New York, NYRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Provide expert technical support and solutions to enhance customer success with Mastercam products, collaborating with teams to optimize workflows and drive product improvements in the West region...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$66K - $104K *

Oversee quality inspections and acceptance testing for critical infrastructure projects. Ensure compliance with standards, manage deficiencies, and support commissioning activities to enhance operatio...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$86K - $144K *

Unlock potential by leading the design and development of scalable generative AI services, ensuring architectural integrity and mentoring teams. Collaborate with cross-functional stakeholders to drive...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Unlock project potential as a Program Manager, leading cross-functional teams to enhance released products, drive strategic initiatives, and ensure alignment with organizational goals in a dynamic, re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $154K *

Lead the transformation of global marketing strategies for electronics and semiconductor sectors. Collaborate with experts to create impactful messaging and drive demand generation, enhancing brand pr...

Reading, MARemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $190K *

Transform customer security strategies by collaborating with sales teams to identify needs, demonstrate solutions, and educate partners on best practices, ensuring organizations are safeguarded agains...

New York, NYRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform identity and access management by executing daily operations, supporting AI tooling, and managing SaaS vendor administration. This role offers hands-on experience and a clear growth path tow...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $170K *

Transform enterprise software systems by leading design and development efforts, ensuring scalable, secure applications that meet federal mission needs while mentoring engineers and driving best pract...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as a Platform Engineer, enhancing enterprise services through reliable operations, maintenance, and continuous improvement across cloud and on-premise environments, while collabora...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$88K - $105K *

Join a dynamic team as a Platform Engineer, enhancing enterprise services through reliable operation, administration, and continuous improvement across cloud and on-premise environments, while develop...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$210K - $250K *

Transform the product marketing landscape by leading go-to-market strategies for cutting-edge AI and cloud solutions. Collaborate cross-functionally to craft compelling narratives that resonate with c...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$83K - $115K *

Transform service delivery by leading a skilled team of engineers, ensuring operational excellence and customer satisfaction through effective coordination and relationship management. Drive continuou...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $193K *

Lead a team to develop metrics and analysis tools that enhance decision-making for autonomous driving software. Engage in hands-on data analysis, manage workflows, and drive insights to improve system...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.