Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$110K - $130K *
Transform customer experiences by leading onboarding, driving adoption, and ensuring success through proactive engagement and technical expertise. Build strong relationships with diverse stakeholders...
2 weeks ago
Senior Network Implementation Engineer
$110K - $130K *
Transform enterprise network architecture by leading LAN migration projects, ensuring seamless transitions to Cisco SDA fabric. Collaborate with cross-functional teams to execute plans, manage changes...
2 weeks ago
$100K - $120K *
Champion the technical side of sales by delivering tailored demos, managing RFPs, and collaborating on complex deals. Immerse yourself in the sales cycle, ensuring prospects see the value of our solut...
Reposted 6 days ago
Principal Technical Marketing Engineer | US | Remote
$183K - $220K *
Elevate technical storytelling by creating impactful demos and workshops that bridge the gap between product capabilities and customer understanding, empowering sales teams and enhancing buyer engagem...
2 days ago
Senior Product Training Specialist
$80K - $121K *
Unlock the potential of customer learning by delivering innovative, impactful training experiences. Drive engagement through digital programs and live sessions, ensuring thousands of customers succeed...
Reposted 3 weeks ago
$120K - $150K *
Elevate your career by designing and delivering innovative video solutions across diverse sectors. Collaborate with teams to create scalable architectures that enhance broadcast, streaming, and cloud...
2 weeks ago
Field Application Engineer - Data Center Solutions
$96K - $205K *
Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...
4 days ago
$110K - $120K *
Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...
Reposted 1 week ago
Sales Engineer - Mid Market - West
$109K - $128K *
Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...
Reposted 3 weeks ago
$75K - $95K *
Join a dynamic team as you support sales operations by delivering precise price quotations and coordinating solutions. Collaborate across functions to drive business success and enhance customer relat...
3 weeks ago
$110K - $130K *
Engage with clients by providing technical support, conducting presentations, and assisting in sales activities. Collaborate cross-functionally to ensure product alignment with customer needs while ma...
4 days ago
$110K - $130K *
Shape the future of client solutions by leveraging your technical expertise and business acumen. Collaborate with sales teams to design tailored solutions, deliver compelling presentations, and drive...
2 weeks ago
$120K - $200K *
Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...
Reposted 2 weeks ago
Staff Site Reliability Engineer - US
$135K - $160K *
Elevate our SaaS infrastructure by re-engineering core products for global scalability, optimizing routing latency, and enhancing monitoring systems. Collaborate with engineers to tackle operational c...
2 weeks ago
Director, Technical Support Engineering
$192K - $252K *
Unlock your potential by leading global technical support engineering, driving customer issue resolution, and enhancing service delivery across product lifecycles while collaborating with cross-functi...
2 weeks ago
$162K - $290K *
Drive the development of cutting-edge AI-driven safety solutions, leading firmware and full-stack initiatives. Collaborate across teams to shape technology strategy and deliver impactful products that...
2 weeks ago
Sr. Unified Comms Engineer - Federal Customer
$120K - $145K *
Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...
Reposted 1 week ago
$142K - $168K *
Elevate our sales engineering efforts by driving business opportunities across LATAM and the Eastern US. Collaborate with sales partners to maximize customer value and deliver compelling product demon...
1 week ago
Senior Partner Success Implementation Engineer
$120K - $145K *
Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...
4 days ago
Senior Server Tech Services Engineer
$96K - $173K *
Unlock potential by leading complex technical escalations and resolving high-severity hardware and network issues. Collaborate with teams to drive operational excellence on a global scale, ensuring op...
4 days ago
Implementation Technical Engineer
$96K - $132K *
Drive impactful technical implementations by managing projects and collaborating with diverse teams to ensure successful deployment of solutions, enhancing client satisfaction and operational efficien...
2 weeks ago
$120K - $145K *
Drive impactful customer experiences by leading technical discovery, crafting compelling demos, and executing proof-of-value initiatives. Collaborate with sales to bridge technology and business value...
1 week ago
$109K - $152K *
Transform customer communications by leveraging technical expertise and pre-sales experience. Collaborate with clients to identify needs and deliver tailored solutions, while effectively communicating...
Reposted 3 days ago
$114K - $158K *
Shape the future of communications by partnering with clients to deliver innovative, technical solutions. Leverage your expertise to guide customers through complex challenges, ensuring their success...
1 week ago
$80K - $85K *
Join a dynamic team to support and enhance global IP network services, ensuring stability and availability for Financial Markets. Collaborate with engineers and customers to resolve complex issues and...
Today
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.