Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Senior Manager, Software Engineering
$225K - $265K *
Partner with us to lead a high-performing engineering team, driving innovation and efficiency in our travel marketplace. You'll manage project lifecycles, enhance collaboration, and champion a custome...
1 week ago
CCaaS Sr Engineer (Technology)
$98K - $155K *
Unlock potential by enhancing cloud communication systems, optimizing architectures, and leading AI integrations. Thrive in a dynamic environment while mentoring teams and resolving complex issues acr...
Reposted 1 week ago
Presales Solutions Engineer - Cloud Security
$96K - $184K *
Optimize cybersecurity solutions by collaborating with customers to assess needs, design secure architectures, and deliver compelling presentations that drive business value across cloud and hybrid en...
4 days ago
Presales Solutions Engineer - Cloud Security
$96K - $184K *
Drive innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and present compelling value propositions, ensuring alignment with business ob...
4 days ago
Presales Solutions Engineer - Cloud Security
$120K - $230K *
Champion innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and deliver compelling presentations that drive business value across cloud...
1 week ago
$110K - $130K *
Engage your expertise to lead complex HL7 integrations across healthcare systems, enhancing interoperability and data-sharing capabilities. Collaborate with stakeholders to ensure successful implement...
3 weeks ago
Senior Software Engineer, Java | Mainline
$160K - $200K *
Join a team that's enhancing IT Operations by designing scalable software solutions. As a Senior Software Engineer, you'll lead development efforts, mentor peers, and ensure high-quality software that...
5 days ago
Senior Logistics Process Engineer
$110K - $130K *
Drive logistics innovation by optimizing end-to-end processes for large-scale data centers. Leverage engineering expertise to enhance efficiency, safety, and scalability in warehouse operations and ma...
5 days ago
$88K - $118K *
Transform customer experiences by delivering technical insights and tailored solutions for our IoT platform. Collaborate cross-functionally to ensure adoption, drive value, and foster long-term partne...
Reposted 3 weeks ago
Senior Consulting Engineer Physical Security
$107K - $150K *
Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...
1 week ago
Senior Backend Engineer, External
$199K - $235K *
Innovate backend solutions by designing, building, and maintaining scalable services for external pentesting. Collaborate across teams to enhance user experience and ensure system performance, reliabi...
1 week ago
$80K - $95K *
Champion operational excellence by delivering top-tier field service support, ensuring seamless installation and maintenance of complex semiconductor equipment while fostering strong customer relation...
2 days ago
$80K - $95K *
Engage with customers as a Field Service Engineer, ensuring operational excellence through on-site support, troubleshooting, and collaboration. Your expertise will drive solutions for complex semicond...
2 days ago
$156K - $180K *
Empower clients by owning technical relationships for the Enterprise Suite, guiding them from discovery to implementation. Collaborate with teams to enhance adoption and resolve issues, ensuring seaml...
5 days ago
Corrections Technical Solutions Sr Consultant
$95K - $115K *
Transform correctional technology solutions by serving as a trusted advisor, enhancing customer relationships, and driving adoption through strategic guidance and expertise. Engage with stakeholders t...
4 days ago
Enterprise Core Sales Engineer - Southeast
$139K - $184K *
Drive success by collaborating closely with sales teams to engage and support customers while managing technical sales, optimizing product development, and enhancing the sales approach through innovat...
Reposted 3 weeks ago
$120K - $145K *
Join a team that's at the forefront of OpenBMC firmware development, driving platform bring-up, feature implementation, and integration to enhance system functionality and reliability. Contribute your...
Reposted 2 days ago
Sr. Software Engineer II, AI Platform
$130K - $198K *
Lead the charge in building AI platform capabilities that power next-gen experiences, enabling teams to create scalable systems and multi-step workflows. Collaborate with engineers to develop reliable...
Reposted 3 weeks ago
Staff Security Engineer, Security Enablement
$193K - $285K *
Join a team that's redefining security engineering by designing and delivering innovative, multi-domain security services. Collaborate across teams to enhance physical and cloud security, ensuring ope...
1 week ago
Engineering Manager, Partner Integrations
$225K - $265K *
Drive the development of seamless integrations for security platforms, leading a team to deliver high-quality, reliable products that enhance customer security stacks and ensure compatibility with evo...
2 days ago
Senior/Staff Attack Engineer, Rapid Response
$230K - $275K *
Lead the charge in vulnerability research and exploitation techniques, transforming real-world threats into automated solutions. Collaborate with teams to enhance security measures and validate defens...
2 weeks ago
Senior Solutions Engineer, Strategic (East & Central)
$139K - $219K *
Unlock potential by partnering with sales teams to drive enterprise solutions, engaging C-level executives, and delivering tailored product demonstrations that address complex business challenges and...
3 weeks ago
$120K - $145K *
Engage partners by driving technical enablement and solution design. Collaborate across teams to empower resellers and integrators, ensuring successful adoption and growth of innovative solutions thro...
3 weeks ago
Senior Backend Engineer, Integrations
$170K - $235K *
Join a team that's transforming integrations into a cohesive, high-quality API platform. You will lead backend development and operational reliability, driving collaborations and mentoring initiatives...
3 weeks ago
Principal Engineer, Field Service - North Dakota
$96K - $124K *
Join a team that's committed to resolving complex technical issues for customers. You'll drive personalized support, streamline problem resolution, and improve service processes, all in a fast-paced...
Reposted 1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.