Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$90K - $110K *

Join a team that's dedicated to delivering exceptional project implementations and enhancements for restaurant brands. Lead cross-functional efforts, ensuring customer satisfaction while managing time...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $140K *

Unlock the potential of our partner ecosystem by designing and delivering impactful enablement programs that elevate partner performance through engaging, high-quality training experiences...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$79K - $99K *

Join a team that's dedicated to driving sales growth through innovative solutions and strong customer relationships. Leverage your engineering expertise to meet client needs and enhance product offeri...

Cleveland, OHRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $150K *

Elevate product innovation by leading cross-functional teams to develop AI tools and workflows. Drive project momentum through hands-on prototyping and clear communication, ensuring alignment between...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$103K - $138K *

Lead the charge in ensuring quality assurance for Field Engineering projects, acting as the key liaison among internal teams and customers. Oversee inspections, audits, and corrective actions to meet...

Virginia, USRemote

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$103K - $138K *

Lead the charge in deploying and managing complex network installations, ensuring quality control and effective project execution while collaborating with internal teams and subcontractors to meet ope...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$103K - $138K *

Engineer and oversee site implementations, ensuring quality control and effective project management for network installations. Collaborate with teams to troubleshoot and maintain operational standard...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by leading complex enterprise restaurant implementations. Drive successful migrations to a digital ordering platform while serving as a trusted advisor. Shape the future of onboarding...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Join a team that's redefining customer success by leading and mentoring CSMs. Drive scalable strategies for enterprise clients while optimizing their experience and outcomes as we grow and enhance our...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Shape the future of SaaS Cyber Solutions by driving pipeline generation, building partnerships, and representing the brand at key events. Collaborate with teams to enhance customer feedback and execut...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$73K - $111K *

Explore pivotal field service initiatives, enhance operational excellence, and provide expert coaching to elevate service performance across the MHE Solutions network, driving continuous improvement a...

Ohio, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$171K - $300K *

Take ownership of architecting and developing AI-driven backend solutions for Access Security, enhancing identity intelligence and risk detection while collaborating with cross-functional teams to del...

Minneapolis, MNRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Join a team that's dedicated to delivering innovative technical solutions, guiding customers through complex digital transformations, and enhancing software capabilities within a collaborative environ...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$225K - $265K *

Partner with us to lead a high-performing engineering team, driving innovation and efficiency in our travel marketplace. You'll manage project lifecycles, enhance collaboration, and champion a custome...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $155K *

Unlock potential by enhancing cloud communication systems, optimizing architectures, and leading AI integrations. Thrive in a dynamic environment while mentoring teams and resolving complex issues acr...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$96K - $184K *

Optimize cybersecurity solutions by collaborating with customers to assess needs, design secure architectures, and deliver compelling presentations that drive business value across cloud and hybrid en...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $184K *

Drive innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and present compelling value propositions, ensuring alignment with business ob...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Champion innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and deliver compelling presentations that drive business value across cloud...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $175K *

Drive the integration of AI tools into a secure cloud platform for capital markets, ensuring compliance and security while collaborating with top law firms and engineering teams to enhance document wo...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage your expertise to lead complex HL7 integrations across healthcare systems, enhancing interoperability and data-sharing capabilities. Collaborate with stakeholders to ensure successful implement...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Join a team that's enhancing IT Operations by designing scalable software solutions. As a Senior Software Engineer, you'll lead development efforts, mentor peers, and ensure high-quality software that...

Texas, USRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive logistics innovation by optimizing end-to-end processes for large-scale data centers. Leverage engineering expertise to enhance efficiency, safety, and scalability in warehouse operations and ma...

Arizona, USRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $118K *

Transform customer experiences by delivering technical insights and tailored solutions for our IoT platform. Collaborate cross-functionally to ensure adoption, drive value, and foster long-term partne...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$107K - $150K *

Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$199K - $235K *

Innovate backend solutions by designing, building, and maintaining scalable services for external pentesting. Collaborate across teams to enhance user experience and ensure system performance, reliabi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.