Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$72K - $93K *
Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...
4 days ago
$76K - $96K *
Contribute to exceptional customer experiences by delivering on-site technical support, diagnosing issues, and collaborating with teams to resolve hardware and software challenges effectively in a dyn...
4 days ago
$66K - $109K *
Optimize IT support operations by efficiently triaging and resolving Tier 0-2 incidents. Collaborate with cross-functional teams to enhance user experience and maintain critical applications in a dyna...
1 week ago
Corporate Technology Support Engineer
$75K - $106K *
Manage high-quality technical support for corporate users, ensuring seamless operation of Windows and macOS devices, Microsoft 365, and endpoint technologies. Drive improvements in support processes a...
2 weeks ago
$100K - $140K *
Champion the early stages of the sales journey by qualifying leads, conducting discovery calls, and collaborating cross-functionally to enhance customer engagement and drive automation solutions in ma...
1 week ago
Senior Technical Content Engineer
$115K - $135K *
Engage with engineers and executives to create compelling technical content that showcases innovative CAD solutions. Deliver presentations, demos, and tutorials that highlight product features and the...
Reposted yesterday
$100K - $120K *
Join a pioneering team as the first Support Engineer, driving enterprise customer success while collaborating closely with engineering to triage issues, build support frameworks, and enhance product k...
Reposted 3 days ago
Conversion Services Support Engineer (Remote)
$80K - $95K *
Drive your career by providing advanced technical support, optimizing software systems, and implementing innovative solutions in a dynamic, 100% remote environment. Collaborate to enhance operational...
3 weeks ago
Manager, Customer Success Engineering
$124K - $210K *
Drive customer success by leading a team of engineers to enhance GitLab adoption, develop scalable enablement programs, and collaborate with cross-functional teams to achieve measurable business outco...
1 week ago
$82K - $131K *
Elevate customer engagement by driving successful project delivery, fostering collaboration across teams, and ensuring satisfaction through proactive communication and effective management of complex...
Reposted 2 weeks ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Engage with customers to optimize chemical performance through routine testing, troubleshooting, and equipment management. Collaborate with site teams to ensure effective solutions and maintain strong...
2 days ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
6 days ago
Senior Scaled Customer Education Specialist
$80K - $121K *
Champion training initiatives to empower customers in maximizing value from our platform. Drive measurable success through innovative, scalable educational programs, enhancing knowledge across diverse...
Reposted 3 weeks ago
$90K - $115K *
Deliver expert-level service on CT, MR, and X-ray equipment, ensuring optimal performance through preventive maintenance, troubleshooting, and emergency repairs across healthcare facilities in a multi...
3 weeks ago
Staff Customer Support Programs & Supportability Lead
$154K - $180K *
Unlock your potential as a strategic leader driving customer support excellence. Own high-impact programs, optimize processes, and collaborate with cross-functional teams to enhance customer experienc...
2 weeks ago
Professional Services Engineer
$95K - $115K *
Join a team that's dedicated to delivering complex NICE solutions for Public Safety. As a hands-on technical lead, you'll manage installations, upgrades, and troubleshooting, ensuring successful imple...
2 weeks ago
Senior Customer Success Engineer, Audit
$110K - $130K *
Empower audit teams to excel with a hands-on role that drives software adoption, enhances workflow efficiency, and delivers measurable outcomes. Collaborate across functions to modernize audit practic...
Reposted 2 days ago
$80K - $95K *
Drive innovation by bridging Support and Engineering teams, analyzing complex client issues, and ensuring effective resolutions. Own escalations from start to finish, enhancing collaboration and deliv...
2 weeks ago
$100K - $120K *
Accelerate progress at the intersection of manufacturing and technology. Collaborate with sales teams to address customer challenges in OT/IT integration, showcasing how our platform delivers value th...
1 week ago
$64K - $102K *
Elevate network performance by deploying and optimizing voice solutions, ensuring 99.999% uptime. Collaborate on network planning and security, while providing expert support and documentation for com...
3 weeks ago
Systems Engineer III Cloud - Data Center
$110K - $130K *
Transform complex cloud and data center solutions by leading implementations, ensuring technical readiness, and delivering exceptional customer support throughout the project lifecycle. Drive innovati...
2 days ago
Senior Customer Onboarding Engineer
$126K - $140K *
Shape the future of customer success by owning technical onboarding, guiding clients through implementation, optimizing deployments, and ensuring adherence to best practices for optimal use of the pla...
3 weeks ago
Associate Principal Engineer - Support Lead - Media Operations
$110K - $130K *
Reimagine media operations by leading a team of analysts, leveraging your expertise in broadcast management systems and scheduling software to enhance efficiency and drive results in a dynamic, fast-p...
2 days ago
Senior Mechanical Engineer, Operations Engineering
$110K - $130K *
Lead the design and optimization of mechanical systems for data centers, ensuring reliability, energy efficiency, and compliance. Collaborate with cross-functional teams to enhance operational perform...
3 weeks ago
Solutions Engineer - Cloud & DevOps
$90K - $145K *
Unlock your potential by designing CI/CD pipelines and automating processes. Collaborate with teams to enhance development efficiency while ensuring system compliance and security across AWS and Azure...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.