Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$120K - $195K *

Drive innovation by developing and maintaining Linux kernel features, collaborating with hardware teams, and contributing to the upstream community. Own projects from definition to deployment while me...

Vancouver, BCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$245K - $260K *

Lead technical solutions for U.S. Army accounts, enhancing digital performance and visibility. Collaborate with executives to develop strategies, conduct presentations, and address complex challenges...

Abell, MDRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's dedicated to enhancing software solutions for ATMs and cash recyclers. This role involves evaluating, installing, and troubleshooting software while ensuring client satisfaction and...

Rhode Island, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$155K - $200K *

Engage as a Senior Backend Software Engineer, driving innovation in Go-based backend systems and contributing to the OpenTDF project, ensuring data security solutions for enterprise and federal client...

Washington, DCRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $200K *

Shape the future of cloud infrastructure by leading a team to design, manage, and enhance developer tools and platform products that empower users to seamlessly provision and govern their infrastructu...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with customers to evaluate and implement solutions, driving technical discovery and adoption. Collaborate with sales teams to demonstrate value, manage multiple projects, and identify expansion...

San Francisco, CARemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Drive new business growth by managing a dynamic territory, leveraging channel partners, and executing strategic plans to build relationships and accelerate pipeline development in the cybersecurity se...

San Jose, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Join a team that's driving growth through strategic territory management and partner collaboration. Leverage your expertise in cybersecurity sales to build relationships, negotiate contracts, and enha...

Redwood City, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Accelerate progress at driving new business and expansion across a diverse territory. Build strategic partnerships, execute data-driven plans, and foster relationships to create a robust sales pipelin...

Santa Clara, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive successful project delivery in the Telco services sector by managing complex initiatives, collaborating with stakeholders, and ensuring alignment with business goals while maintaining timelines...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate your career by managing product sales strategies, collaborating with diverse teams to drive profitability and foster customer relationships while utilizing technical expertise in a fast-paced...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock potential by leading complex engineering initiatives across Microsoft 365 collaboration services, ensuring secure, reliable solutions while mentoring engineers and enhancing platform health thr...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $115K *

Join a team that's dedicated to enhancing customer success through expert management of software solutions, ensuring exceptional service delivery and operational excellence in public safety environmen...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$155K - $165K *

Transform the future of IoT connectivity by leading chipset and module enablement, guiding developers through the NB-IoT NTN journey, and optimizing solutions for real-world applications seamlessly...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$154K - $225K *

Pioneer innovation in enterprise wireless solutions by leveraging expertise in Wi-Fi standards, technical marketing, and compelling content creation. Collaborate with teams to engage top-tier customer...

RemoteRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Elevate workforce management solutions by designing and implementing scalable applications using Java, Spring Boot, and React. Collaborate across teams to optimize forecasting, scheduling, and operati...

New York, NYRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Empower your career by designing and implementing scalable workforce solutions. Collaborate with cross-functional teams to build intuitive applications and optimize operational processes in a dynamic...

Austin, TXRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock enterprise-scale solutions in workforce management by designing and implementing robust applications using Java, Spring Boot, and React. Collaborate across teams to enhance forecasting, schedul...

Boston, MARemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Develop scalable workforce management solutions using Java, Spring Boot, and React. Collaborate with cross-functional teams to optimize scheduling, forecasting, and operational reporting in a dynamic...

Toronto, ONRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by designing and implementing scalable workforce management solutions. Collaborate across teams to deliver intuitive applications and optimize operational processes in a dynamic conta...

Montreal, QCRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock the potential of workforce management solutions by designing and implementing scalable applications. Collaborate with cross-functional teams to enhance forecasting, scheduling, and operational...

San Diego, CARemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's driving innovation in workforce management solutions. Leverage your full-stack expertise to build scalable applications that enhance forecasting, scheduling, and operational reporti...

New York, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Build scalable workforce management solutions using Java, Spring Boot, and React. Collaborate with cross-functional teams to enhance forecasting, scheduling, and operational reporting in a dynamic con...

San Jose, CARemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Innovate enterprise-scale workforce solutions by developing scalable applications using Java, Spring Boot, React, and Node.js. Collaborate with cross-functional teams to enhance forecasting, schedulin...

Los Angeles, CARemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Elevate customer success by guiding clients through their journey, maximizing product value, and fostering strategic partnerships. Collaborate cross-functionally to enhance user experience and drive r...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.