Find Your Next Support Escalation Engineer Job on Ladders
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1,000+ Support Escalation Engineer Jobs in Washington DC
$ Average salary: 121,075Associate Infrastructure Engineer
4 days agoEmpower innovation at the forefront of AV/VC infrastructure. Contribute to the design, implementation, and optimization of smart workplace technologies, ensuring effective collaboration across diverse environments.Requirements: Master's or Bachelor's with 5-7 years experience; SAFe certification required.Customer Advocacy Lead - Executive Office Escalations
$73K — $98K *US-AnywhereRemoteReposted 4 days agoTransform customer relations by managing escalated cases, enhancing case quality, and driving process improvements. Collaborate with teams to identify gaps while coaching others to ensure regulatory compliance and superior customer experience.Requirements: 8+ years in mortgage servicing; strong knowledge of CFPB - Reg X; analytical skills.Account Executive
$80K — $120K *US-AnywhereRemote in United StatesReposted 4 days agoGrow your career with a dynamic team, driving client partnerships and delivering innovative legal solutions while consulting on managed services across law firms and corporate legal departments.Requirements: 5+ yrs legal sales, BA in related field; JD preferred, consulting exp.
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Sr. Public Sector Program Manager
Reposted 1 week agoUnlock potential by leading strategic initiatives in the Public Sector, overseeing cross-functional teams to deliver innovative security solutions. Your expertise will guide research and analysis to drive business success and government missions globally.Requirements: Bachelor's degree; 10+ years in strategic management; PMP preferred.Cloud Security Engineer
$85K — $100K *US-AnywhereRemote in United States3 weeks agoShape cloud security solutions through effective implementation, troubleshooting, and support for security infrastructures. Collaborate with teams to enhance client environments while safeguarding against security threats and vulnerabilities.Requirements: 5+ years security experience, 3+ years in Security Admin, Azure/O365 expertise.Sales Engineer - Marketplace Partnership
$80K — $120K *US-AnywhereRemote in United StatesReposted YesterdayJoin a team that's bridging technical expertise and sales to empower clients. You’ll diagnose challenges and architect customized solutions, driving success in the Amazon and eCommerce landscape through strategic collaboration and insight sharing.Requirements: 4+ years in sales/sales engineering; strong Amazon expertise; excellent communication.Software Development Engineer II- Trust Intelligence Platform
YesterdayJoin a team that's dedicated to ensuring data integrity in risk decisioning. As an SDE II, you will build and scale data pipelines and feature stores, empowering fraud analysts with reliable intelligence to combat risk confidently.Requirements: 3+ years in software engineering; proficiency in Python or Java; AWS experienceAccount Executive
$120K — $140K *US-AnywhereRemote in United States2 weeks agoJoin a dynamic team as you lead complex sales cycles to acquire new enterprise clients. Leverage your consultative skills and leadership to drive transformation, collaborate with cross-functional teams, and elevate our market presence.Requirements: 5+ years SaaS sales experience, consultative selling skills, Salesforce proficiency.Members who searched for Support Escalation Engineer, also searched for:
Systems Engineer/Technician (Quebec) - Ingénieur/Technicien en systèmes
$75K — $95K *US-AnywhereRemote in United States3 weeks agoUnlock your potential by collaborating with a dynamic team to enhance mission-critical communication systems while ensuring seamless upgrades and customer engagement in the field.Requirements: Bachelor's in Engineering/IT; 3-5 years experience; English & French fluent.Senior Network Engineer
$130K — $180K *US-AnywhereRemote in United States1 week agoOptimize connectivity by designing and securing enterprise networks, collaborating across teams to enhance performance and resilience in diverse environments while ensuring compliance and a proactive security posture.Requirements: 8+ years network engineering, expertise in Zscaler, AWS, networking standards.ServiceNow Certified Technical Architect
$150K — $220K *US-AnywhereRemote in United States2 weeks agoChampion the architecture and implementation of complex ServiceNow solutions, leading governance and technical direction for enterprise-scale CMDB solutions. Drive best practices and collaborate with stakeholders to deliver innovative results.Requirements: ServiceNow Certified Technical Architect, 8+ years in ServiceNow, IT experienceHelp Desk Support Services Specialist
$99K — $164K *US-AnywhereRemote in United StatesReposted 2 weeks agoSolve complex technical issues as a key player in end-user support, collaborating across teams to enhance system performance and ensure seamless service restoration in a dynamic IT environment.Requirements: High School Diploma; 7+ years IT support experience; strong troubleshooting skills.Senior Principal Agentic Technologist
YesterdayJoin a team that's shaping cutting-edge AI agent workflows in healthcare. Lead architecture, security, and DevOps practices while mentoring engineers and establishing best practices, ensuring operational excellence and innovative solutions across teams.Requirements: 12+ years software engineering; AWS expertise; DevOps & security experience.Information Systems Security Engineer
Reposted 2 weeks agoInnovate and lead the implementation of a high-security information assurance program. This role fosters collaboration among a diverse team, ensuring operational readiness and impacting federal law enforcement services effectively.Requirements: Bachelor's degree; 5 years in IT; CISSP, CAP, or CISM preferred.RSA Archer GRC Consultant
$90K — $130K *US-AnywhereRemote in United States2 weeks agoJoin a team that's shaping the future of information security by leveraging your expertise in RSA Archer and security frameworks to effectively manage and assess risks within a dynamic environment that values analytical excellence.Requirements: Bachelor's in a relevant field; 5-8 yrs in GRC or security assessments.Senior Account Executive-Tax/Trade - MN/WI
$189K — $351K *US-AnywhereRemote in United States2 weeks agoUnlock potential by leading account strategies, driving sales, and strengthening client relationships with major enterprises while managing the complete sales cycle from prospecting to closure in a collaborative environment.Requirements: 7+ years field sales experience; college degree; strong consultative sales skills.Sr. Customer Success Executive
$110K — $130K *US-AnywhereRemote in United States4 weeks agoTransform customer experiences by guiding healthcare organizations in maximizing product value, fostering relationships, and driving adoption & growth through strategic insights and data-driven solutions.Requirements: 5+ years in customer success; SaaS experience; strong communication skills.Customer Advisor
$145K — $155K *US-AnywhereRemote1 week agoJoin a team that drives customer success by delivering strategic guidance and insights. You'll collaborate cross-functionally to enhance customer experience and optimize solutions, ensuring value realization and long-term success for clients.Requirements: 7+ years in customer success/consulting; strong analytical skills; exceptional communication.ServiceNow Account Executive
$90K — $130K *US-AnywhereRemote in United States4 weeks agoTransform client relationships and drive net-new revenue in a fast-paced environment by managing the full sales lifecycle and collaborating across teams to close complex ServiceNow service opportunities.Requirements: 4-8 years in enterprise sales; strong ServiceNow knowledge preferred.Senior AI Engineer
2 weeks agoUnlock advanced AI capabilities that modernize operational support for a high-stakes initiative. As a Senior AI Engineer, you'll design, deploy, and evaluate machine learning solutions, enhancing user experience across multiple security levels.Requirements: 10+ years AI/ML experience, secret clearance, Python, TensorFlow, PyTorch.Account Executive (Mid-Atlantic)
$130K — $150K *US-AnywhereRemote in United StatesReposted 2 days agoDrive business growth by managing accounts and expanding product solutions, focusing on strategy execution and relationship management to achieve sales objectives while collaborating cross-functionally for customer success.Requirements: Bachelor's degree, 5 years sales experience, strong negotiation skills.Principal, Public Sector Compliance Program Manager
$245K — $260K *US-AnywhereRemote in United States3 weeks agoTransform public sector compliance by leading a high-impact program that aligns regulatory standards with organizational strategy. Collaborate with cross-functional teams to ensure adherence to federal, DoD, and SLED requirements while driving sustainable growth.Requirements: Bachelor's degree; 7+ years in compliance; FedRAMP, NIST experience required.Workday Integration Student Senior Architect
$169K — $214K *US-AnywhereRemote in United StatesReposted YesterdayShape innovative Workday Student integration solutions as a Senior Architect, guiding technical strategies and collaborating with client teams to enhance project success. Excel in practice innovation, risk management, and client relationship building.Requirements: 5-7 years Workday Student Integrations experience; Workday certifications required.Service Engineer, Automation
$70K — $95K *US-AnywhereRemote3 days agoJoin a team that's dedicated to enhancing automation solutions through troubleshooting, programming, and customer collaboration. Leverage your skills to improve machinery performance and ensure seamless operations in diverse manufacturing environments.Requirements: A.S. degree or equivalent in related field; 3+ years programming experience.Named Account Executive, Federal Civilian (DOE)
$141K — $214K *US-AnywhereIn-PersonReposted 4 days agoShape the future of federal engagement by building relationships, driving adoption, and executing strategies that enhance organizational growth and effectiveness within assigned accounts in the Department of Energy.Requirements: Bachelor's degree; 10+ years in sales/account management; SaaS experience.
Top job titles hiring in Washington DC
- Enterprise Account Executive jobs
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FAQ About Support Escalation Engineer Jobs in Washington DC
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100K?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100K and above.