Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Solutions Engineer, PreSales - Senior to Staff level (US)
$125K - $150K *
Unlock potential by leading complex pre-sales engagements and architecture solutions. Collaborate cross-functionally while mentoring and creating essential resources for the SE team, as you shape the...
3 weeks ago
Senior Manager, Customer Success
$108K - $144K *
Champion customer success by managing a team of Account Managers to enhance client relationships, drive revenue growth, and deliver tailored solutions while ensuring high satisfaction and retention ac...
6 days ago
Senior Account Executive (Remote, Toronto)
$100K - $120K *
Lead the charge in driving full-cycle B2B sales by managing prospecting, closing deals, and cultivating customer relationships while selling a diverse portfolio of IT solutions for unlimited earning p...
Today
$140K - $200K *
Unlock the potential of enterprise accounts as you guide technical sales from discovery to implementation. Collaborate cross-functionally to elevate solutions and drive value, shaping the future of a...
Reposted 3 weeks ago
Sales Engineer - Central Canada
$138K - $198K *
Tackle technical challenges and deliver innovative solutions to customers by engaging in product evaluations and configurations. Collaborate with cross-functional teams to shape the future of cloud se...
1 week ago
Account Executive, Enterprise (Austin based)
$100K - $120K *
Pioneer strategic sales initiatives that transform enterprise security for top companies, driving modern solutions and exceeding revenue targets in a dynamic remote environment...
3 weeks ago
Senior Technical Account Manager, DFIR
$110K - $130K *
Shape the future of customer success in cybersecurity by leading onboarding, supporting technical deployments, and mentoring future teams. Collaborate with diverse teams to enhance service delivery an...
Reposted 1 week ago
Senior MES Consultant/ MES Lead Remote with Travel
$110K - $130K *
Join our team to lead the design and implementation of Manufacturing Execution Systems (MES) for the biotech and pharmaceutical industries. Collaborate with clients and teams to enhance operational ef...
1 week ago
Principal Specialist Sales Engineer, Zero Trust Branch - Majors, West
$175K - $251K *
Empower effective solutions by collaborating with customers to design, present, and implement innovative security technologies, enhancing their journey towards a secure, cloud-enabled environment whil...
3 weeks ago
Senior Sales Engineer - Public Healthcare
$186K - $232K *
Empower enterprise sales by providing tailored technical support, driving SLED and Public Healthcare engagements. Collaborate with account executives to deliver technical solutions that ensure effecti...
Reposted 3 weeks ago
$72K - $89K *
Deliver exceptional on-site technical support, troubleshooting, and customer service to enhance client satisfaction, while leveraging your technical skills and experience in field services to efficien...
Reposted 1 week ago
$118K - $186K *
Drive demand for professional services by guiding clients to optimal service engagements. Collaborate with sales and stakeholders to align solutions with customer goals, ensuring delivery success and...
Reposted 3 weeks ago
Enterprise Customer Success Manager - Public Sector
$97K - $131K *
Empower our customers by optimizing their operations with tailored solutions. Collaborate cross-functionally, strategizing to solve challenges and drive success in a dynamic, growth-oriented environme...
1 week ago
Senior Sales Engineer - Enterprise, Texas
$154K - $221K *
Transform customer engagements by architecting effective technical solutions, guiding sales cycles with expert insights and fostering collaboration across teams to ensure alignment with client objecti...
2 weeks ago
Account Executive - Enterprise, Florida
$120K - $170K *
Unlock potential by building strategic relationships with internal and external stakeholders, crafting account strategies, and serving as a trusted advisor to drive customer success through tailored t...
2 weeks ago
Corporate Sales Engineer, SLED (Remote)
$75K - $115K *
Shape the future of cybersecurity by leading technical engagements and driving adoption of cutting-edge solutions in the SLED segment. Foster strong relationships with clients as a trusted advisor and...
1 week ago
$121K - $192K *
Lead the charge in incident response efforts and digital forensics, driving security investigations across diverse environments. Enhance detection engineering and threat hunting practices to elevate o...
1 week ago
Senior Solutions Engineer - SLED
$171K - $205K *
Unlock potential by leading technical sales processes and building enduring customer relationships. Utilize your expertise to inspire public sector agencies in leveraging Cloudera technologies for imp...
6 days ago
$90K - $110K *
Unlock potential by driving revenue growth in emergency communication sales. Own the full sales cycle and engage with key stakeholders across public safety agencies, utilizing advanced methodologies t...
4 days ago
$100K - $120K *
Unlock your potential by engaging with clients, designing impactful solutions, and enhancing revenue management strategies. Collaborate with teams to deliver exceptional value while navigating the hos...
4 weeks ago
$100K - $120K *
Unlock operational excellence by delivering premium IT managed services, optimizing complex infrastructures, and providing technical leadership. Collaborate closely with a dynamic team to enhance perf...
4 days ago
$63K - $129K *
Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...
1 week ago
$85K - $100K *
Analyze and maintain detailed construction schedules to ensure timely project delivery. Collaborate with project teams, track progress, and proactively manage risks to optimize performance in dynamic...
1 week ago
Senior Sales Systems Engineer, Kasten, West
$168K - $312K *
Shape the future of enterprise data protection by leading technical sales cycles for a cloud-native platform. Collaborate closely with sales specialists and product management to drive solutions tailo...
6 days ago
Senior Technical Account Manager
$104K - $156K *
Serve as a vital liaison for enterprise clients, driving technical implementations and sales strategy while ensuring seamless project execution and strong client relationships in a dynamic, remote wor...
Reposted 3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.