Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$125K - $150K *

Unlock potential by leading complex pre-sales engagements and architecture solutions. Collaborate cross-functionally while mentoring and creating essential resources for the SE team, as you shape the...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $144K *

Champion customer success by managing a team of Account Managers to enhance client relationships, drive revenue growth, and deliver tailored solutions while ensuring high satisfaction and retention ac...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Lead the charge in driving full-cycle B2B sales by managing prospecting, closing deals, and cultivating customer relationships while selling a diverse portfolio of IT solutions for unlimited earning p...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$140K - $200K *

Unlock the potential of enterprise accounts as you guide technical sales from discovery to implementation. Collaborate cross-functionally to elevate solutions and drive value, shaping the future of a...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $198K *

Tackle technical challenges and deliver innovative solutions to customers by engaging in product evaluations and configurations. Collaborate with cross-functional teams to shape the future of cloud se...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Pioneer strategic sales initiatives that transform enterprise security for top companies, driving modern solutions and exceeding revenue targets in a dynamic remote environment...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of customer success in cybersecurity by leading onboarding, supporting technical deployments, and mentoring future teams. Collaborate with diverse teams to enhance service delivery an...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join our team to lead the design and implementation of Manufacturing Execution Systems (MES) for the biotech and pharmaceutical industries. Collaborate with clients and teams to enhance operational ef...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$175K - $251K *

Empower effective solutions by collaborating with customers to design, present, and implement innovative security technologies, enhancing their journey towards a secure, cloud-enabled environment whil...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$186K - $232K *

Empower enterprise sales by providing tailored technical support, driving SLED and Public Healthcare engagements. Collaborate with account executives to deliver technical solutions that ensure effecti...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$72K - $89K *

Deliver exceptional on-site technical support, troubleshooting, and customer service to enhance client satisfaction, while leveraging your technical skills and experience in field services to efficien...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$118K - $186K *

Drive demand for professional services by guiding clients to optimal service engagements. Collaborate with sales and stakeholders to align solutions with customer goals, ensuring delivery success and...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$97K - $131K *

Empower our customers by optimizing their operations with tailored solutions. Collaborate cross-functionally, strategizing to solve challenges and drive success in a dynamic, growth-oriented environme...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$154K - $221K *

Transform customer engagements by architecting effective technical solutions, guiding sales cycles with expert insights and fostering collaboration across teams to ensure alignment with client objecti...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $170K *

Unlock potential by building strategic relationships with internal and external stakeholders, crafting account strategies, and serving as a trusted advisor to drive customer success through tailored t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $115K *

Shape the future of cybersecurity by leading technical engagements and driving adoption of cutting-edge solutions in the SLED segment. Foster strong relationships with clients as a trusted advisor and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$121K - $192K *

Lead the charge in incident response efforts and digital forensics, driving security investigations across diverse environments. Enhance detection engineering and threat hunting practices to elevate o...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$171K - $205K *

Unlock potential by leading technical sales processes and building enduring customer relationships. Utilize your expertise to inspire public sector agencies in leveraging Cloudera technologies for imp...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Unlock potential by driving revenue growth in emergency communication sales. Own the full sales cycle and engage with key stakeholders across public safety agencies, utilizing advanced methodologies t...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Unlock your potential by engaging with clients, designing impactful solutions, and enhancing revenue management strategies. Collaborate with teams to deliver exceptional value while navigating the hos...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $120K *

Unlock operational excellence by delivering premium IT managed services, optimizing complex infrastructures, and providing technical leadership. Collaborate closely with a dynamic team to enhance perf...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$63K - $129K *

Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $100K *

Analyze and maintain detailed construction schedules to ensure timely project delivery. Collaborate with project teams, track progress, and proactively manage risks to optimize performance in dynamic...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$168K - $312K *

Shape the future of enterprise data protection by leading technical sales cycles for a cloud-native platform. Collaborate closely with sales specialists and product management to drive solutions tailo...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $156K *

Serve as a vital liaison for enterprise clients, driving technical implementations and sales strategy while ensuring seamless project execution and strong client relationships in a dynamic, remote wor...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.