Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Experienced Siebel Support Engineer
$96K - $125K *
Help us ensure system stability and drive enhancements in Oracle Siebel CRM through effective support, upgrades, and configuration. Join our team to optimize performance and provide crucial L2/L3 supp...
Reposted 3 weeks ago
$120K - $200K *
Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...
2 weeks ago
Area Sales Manager - Enterprise Resiliency and Security
$140K - $160K *
Lead a team of Enterprise Account Executives focused on new business, driving performance through talent development, strategic coaching, and market opportunity identification while fostering a high-p...
3 weeks ago
Services Account Executive - Enterprise - Remote Central USA
$170K - $190K *
Empower your career by driving enterprise service solutions growth. Own revenue forecasting while collaborating cross-functionally to enhance market presence and client satisfaction in a fast-paced, r...
3 weeks ago
Senior Sales Engineer - Majors, TOLA
$154K - $221K *
Transform customer experiences by providing expert technical guidance and innovative solutions throughout the sales cycle, leveraging your deep understanding of network security and driving impactful...
2 weeks ago
Site Reliability Engineer/L3 Support
$110K - $120K *
Innovate operational reliability by joining our engineering team as a Site Reliability Engineer, enhancing cloud platform performance, automating processes, and ensuring system availability to provide...
3 weeks ago
Senior Solutions Engineer, Strategic
$200K - $240K *
The Senior Sales Engineer will play a crucial role in enhancing the effectiveness and productivity of the Sales Team by partnering with Strategic Account Executives for product demonstrations and cust...
Reposted 2 weeks ago
$240K - $280K *
Engage with enterprise organizations to drive cybersecurity transformation initiatives, serving as a trusted advisor to align technical solutions with business outcomes in complex environments. Lead c...
3 weeks ago
Sales Engineer, West (Denver OR Phoenix)
$175K - $200K *
Transform your career as you lead tech-driven sales initiatives, drive security solutions for Fortune 500 clients, and ensure exceptional customer satisfaction while collaborating with sales teams acr...
Reposted today
Systems Engineer - VeloCloud SD-WAN/SD-Branch (MSP/SP), USA Remote
$120K - $145K *
Lead strategic technical relationships with MSP/SP partners, driving innovation and operational excellence in SD-WAN & SD-Branch services. Collaborate across teams to enable growth and create differen...
2 weeks ago
Staff Product Manager, Automation
$120K - $150K *
Lead the charge in driving innovation within healthcare automation. You'll manage the roadmap, collaborate cross-functionally, and optimize agent performance to scale solutions that streamline operati...
Reposted 1 week ago
Remote ServiceNow Agile Project Manager (VA ESOM)
$155K - $175K *
Transform project management practices by leading a remote Scrum team, ensuring timely delivery and alignment with client goals while facilitating Agile methodologies for optimal performance in a dyna...
1 week ago
$186K - $232K *
Pioneer enterprise sales success by delivering tailored technical solutions in data security, cloud, and cyber resilience. Collaborate with cross-functional teams to support customer engagements and d...
Reposted 2 days ago
Sales Engineer - Mid Market - Southeast
$95K - $144K *
Empower your career as you collaborate with a dynamic team to drive the adoption of cutting-edge IoT solutions. You'll shape the future of essential industries by enhancing supply chains and ensuring...
Yesterday
ServiceNow CSM - Now Assist Engineer
$120K - $160K *
Lead the implementation and enhancement of ServiceNow CSM and AI capabilities, driving improved service delivery through advanced workflows, integrations, and governance practices in a complex operati...
Reposted 3 weeks ago
ServiceNow CSM - Now Assist Engineer
$110K - $130K *
Elevate your career by optimizing ServiceNow CSM and AI capabilities to enhance customer experiences, improve service operations, and ensure compliance in regulated environments for enterprise solutio...
Reposted 3 weeks ago
$80K - $95K *
Empower customers by owning technical issues end-to-end while driving automation solutions to enhance operations. Collaborate with engineering to streamline support processes, ensuring efficient resol...
2 days ago
$200K - $240K *
Shape the future of cybersecurity as a Systems Engineer, bridging technical solutions and business outcomes in the SLED sector, while delivering expert support, crafting impactful demos, and leading i...
2 weeks ago
$200K - $240K *
Accelerate your career with a pivotal role, engaging in pre-sales and post-sales support while collaborating with diverse technical teams to drive customer satisfaction and business success in the net...
3 days ago
$110K - $130K *
Unlock potential by leading strategic initiatives across diverse DoD programs. Manage comprehensive project portfolios while ensuring alignment with organizational goals and delivering exceptional out...
Yesterday
Senior Technical Support Engineer - Shifted Workweek
$80K - $100K *
Build exceptional customer experiences by providing expert technical support. Join our global team in a key role that emphasizes collaboration, effective communication, and problem-solving, ensuring s...
4 weeks ago
Systems Engineer - SD-WAN & SD-Branch (Enterprise)
$120K - $145K *
Drive innovative solutions by partnering with sales teams to design and deliver VeloCloud SD-WAN systems. Collaborate closely with engineering and services for seamless integration, addressing complex...
1 week ago
$90K - $110K *
Drive sales enablement initiatives by designing and delivering engaging training programs, collaborating with cross-functional teams to enhance seller productivity and effectiveness across multiple bu...
2 weeks ago
$110K - $130K *
Deliver robust cloud security solutions by integrating advanced AWS architectures, ensuring compliance with industry standards, and driving DevSecOps practices in a dynamic, collaborative IT environme...
2 weeks ago
Account Executive, Majors - Bay Area
$140K - $200K *
Support customer success by building strategic relationships and driving sales growth. Engage with key stakeholders to understand their needs and align cloud security solutions to enhance their busine...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.