Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Solutions Engineer, Enterprise - East
$168K - $219K *
Empower enterprise customers through value-driven solution selling, leveraging technical expertise and collaboration with sales teams to deliver impactful outcomes that enhance business success and fo...
1 week ago
Account Executive - Enterprise Canada ( English and French Speaking Role)
$80K - $120K *
Empower enterprise growth by engaging key IT and security stakeholders. Manage the full sales cycle to drive adoption of our cybersecurity solutions while navigating complex buying processes in a dyna...
3 weeks ago
$80K - $125K *
Elevate your career by driving strategic sales solutions, fostering relationships, and mentoring a dynamic team to enhance business growth in a fast-paced environment that rewards innovation and persi...
5 days ago
Extended Hours Surveillance Analyst
$70K - $95K *
Monitor trading integrity and detect market irregularities by working independently during non-traditional hours. This role supports market operations, compliance, and ensures the safeguarding of fair...
Reposted 1 week ago
Account Executive, Majors - Bay Area
$140K - $200K *
Support customer success by building strategic relationships and driving sales growth. Engage with key stakeholders to understand their needs and align cloud security solutions to enhance their busine...
1 month ago
$90K - $130K *
Engage as a pivotal technical expert in customer-facing roles, driving enterprise sales strategies in support of DoD agencies. Collaborate closely with sales teams to deliver tailored solutions and en...
2 weeks ago
$66K - $106K *
Empower enterprise cybersecurity by managing and optimizing SIEM solutions, primarily focusing on Splunk. This role involves log management, infrastructure maintenance, and ensuring seamless operation...
1 week ago
Senior Services Engineer (Orchestration)
$160K - $240K *
Transform the online gaming experience by driving backend orchestration for our global containerized game servers. Collaborate in a passionate team to enhance systems, ensuring smooth operation, secur...
1 month ago
Systems Engineer- VeloCloud SD-WAN
$125K - $185K *
Lead the charge in delivering advanced systems engineering support for enterprise customers. Collaborate with sales and technical teams to design and implement SD-WAN solutions that align with custome...
2 weeks ago
$78K - $140K *
Drive the growth and retention of local government accounts through effective sales and relationship management. Focus on generating new opportunities, renewing contracts, and enhancing customer satis...
Reposted 5 days ago
SR. SYSTEMS ENGINEER-TECHNOLOGY INTEGRATIONS
$110K - $125K *
Elevate your career by leading technology integration and migration projects, focusing on enterprise transformation and modernization during critical phases, ensuring seamless transitions and heighten...
2 weeks ago
Customer Success Engineer, Audit
$90K - $130K *
Collaborate with audit teams to drive platform adoption and ensure successful audit outcomes. Employ hands-on expertise and guidance to modernize workflows, enabling high-quality, efficient audits and...
2 weeks ago
$110K - $125K *
Pioneer client engagement by leveraging technical solutions to address business challenges. Collaborate with teams to design custom managed services that enhance operational workflows and deliver comp...
2 weeks ago
Account Executive - SLED AR/LA/MS
$117K - $167K *
Engage enterprise clients by fostering strategic relationships and driving cloud security solutions. Contribute to comprehensive account planning and align with customer objectives to strengthen partn...
4 weeks ago
AI Engineering Manager, Product Engineering - US Remote
$130K - $180K *
Drive innovation in AI-powered tools by leading a multidisciplinary engineering team. Own the development of scalable, user-centric solutions that empower crime fighters while ensuring high quality an...
1 week ago
Sr. Account Executive- Enterprise Content Services
$134K - $201K *
Advance enterprise sales by utilizing consultative approaches to identify and solve complex customer challenges, supported by a dynamic team and innovative solutions. Boost client relationships and dr...
Yesterday
Remote Partner Engagement Lead (VA ESOM)
$90K - $120K *
Lead the charge in fostering partner engagement and subcontractor coordination to ensure effective workforce management and risk mitigation across projects. Collaborate cross-functionally to maintain...
Today
Lead S1000D Solutions Architect & Senior Analyst
$100K - $130K *
Join a team that's driving the development of S1000D-based IETMs through technical leadership, collaboration, and innovation, ensuring compliance with DoD standards and enhancing user documentation ef...
3 weeks ago
Remote Deskside Support Manager
$104K - $156K *
Innovate remote support operations by leading a dedicated team to enhance end-user satisfaction, ensure resolution of technical issues, and maintain compliance. Drive performance improvements and supp...
4 days ago
Senior Technical Consultant | Public Sector | Remote
$113K - $152K *
Empower mission-critical environments by delivering Elastic solutions, guiding architecture and strategy while fostering strong customer relationships and driving maximum product value through tailore...
Reposted 1 week ago
$90K - $130K *
Join a team that's dedicated to designing and implementing enterprise integration architectures, connecting business applications and analytics platforms using Azure Integration Services for scalable...
1 week ago
Senior Sales Executive - Strategic Solution Services (U.S.-Remote)
$90K - $130K *
Lead revenue growth by positioning service-led solutions for digital infrastructure projects. Collaborate with clients and cross-functional teams to develop tailored proposals and drive efficiency thr...
1 week ago
$200K - $240K *
Empower our sales team by leveraging your expertise in cyber security and ICS/OT technologies, driving pre-sales support and delivering impactful solutions for the SLED sector while fostering strong t...
2 weeks ago
Account Executive - Central HigherEd SLED
$117K - $167K *
Lead the charge in advancing cloud security solutions by building strategic relationships and collaborating effectively with customers and internal teams to align technology with business goals for a...
1 week ago
$220K - $276K *
Drive new customer opportunities and integrate solutions, ensuring customer satisfaction through technical assistance and seamless implementation of products. Utilize your expertise in a rapidly growi...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.