Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$168K - $219K *

Empower enterprise customers through value-driven solution selling, leveraging technical expertise and collaboration with sales teams to deliver impactful outcomes that enhance business success and fo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Empower enterprise growth by engaging key IT and security stakeholders. Manage the full sales cycle to drive adoption of our cybersecurity solutions while navigating complex buying processes in a dyna...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $125K *

Elevate your career by driving strategic sales solutions, fostering relationships, and mentoring a dynamic team to enhance business growth in a fast-paced environment that rewards innovation and persi...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Monitor trading integrity and detect market irregularities by working independently during non-traditional hours. This role supports market operations, compliance, and ensures the safeguarding of fair...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$140K - $200K *

Support customer success by building strategic relationships and driving sales growth. Engage with key stakeholders to understand their needs and align cloud security solutions to enhance their busine...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Engage as a pivotal technical expert in customer-facing roles, driving enterprise sales strategies in support of DoD agencies. Collaborate closely with sales teams to deliver tailored solutions and en...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$66K - $106K *

Empower enterprise cybersecurity by managing and optimizing SIEM solutions, primarily focusing on Splunk. This role involves log management, infrastructure maintenance, and ensuring seamless operation...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $240K *

Transform the online gaming experience by driving backend orchestration for our global containerized game servers. Collaborate in a passionate team to enhance systems, ensuring smooth operation, secur...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $185K *

Lead the charge in delivering advanced systems engineering support for enterprise customers. Collaborate with sales and technical teams to design and implement SD-WAN solutions that align with custome...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$78K - $140K *

Drive the growth and retention of local government accounts through effective sales and relationship management. Focus on generating new opportunities, renewing contracts, and enhancing customer satis...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $125K *

Elevate your career by leading technology integration and migration projects, focusing on enterprise transformation and modernization during critical phases, ensuring seamless transitions and heighten...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Collaborate with audit teams to drive platform adoption and ensure successful audit outcomes. Employ hands-on expertise and guidance to modernize workflows, enabling high-quality, efficient audits and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $125K *

Pioneer client engagement by leveraging technical solutions to address business challenges. Collaborate with teams to design custom managed services that enhance operational workflows and deliver comp...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$117K - $167K *

Engage enterprise clients by fostering strategic relationships and driving cloud security solutions. Contribute to comprehensive account planning and align with customer objectives to strengthen partn...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Drive innovation in AI-powered tools by leading a multidisciplinary engineering team. Own the development of scalable, user-centric solutions that empower crime fighters while ensuring high quality an...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$134K - $201K *

Advance enterprise sales by utilizing consultative approaches to identify and solve complex customer challenges, supported by a dynamic team and innovative solutions. Boost client relationships and dr...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Lead the charge in fostering partner engagement and subcontractor coordination to ensure effective workforce management and risk mitigation across projects. Collaborate cross-functionally to maintain...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Join a team that's driving the development of S1000D-based IETMs through technical leadership, collaboration, and innovation, ensuring compliance with DoD standards and enhancing user documentation ef...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$104K - $156K *

Innovate remote support operations by leading a dedicated team to enhance end-user satisfaction, ensure resolution of technical issues, and maintain compliance. Drive performance improvements and supp...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$113K - $152K *

Empower mission-critical environments by delivering Elastic solutions, guiding architecture and strategy while fostering strong customer relationships and driving maximum product value through tailore...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Join a team that's dedicated to designing and implementing enterprise integration architectures, connecting business applications and analytics platforms using Azure Integration Services for scalable...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Lead revenue growth by positioning service-led solutions for digital infrastructure projects. Collaborate with clients and cross-functional teams to develop tailored proposals and drive efficiency thr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$200K - $240K *

Empower our sales team by leveraging your expertise in cyber security and ICS/OT technologies, driving pre-sales support and delivering impactful solutions for the SLED sector while fostering strong t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $167K *

Lead the charge in advancing cloud security solutions by building strategic relationships and collaborating effectively with customers and internal teams to align technology with business goals for a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$220K - $276K *

Drive new customer opportunities and integrate solutions, ensuring customer satisfaction through technical assistance and seamless implementation of products. Utilize your expertise in a rapidly growi...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.