Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $120K *
Join a team that's at the forefront of photonics, providing expertise in advanced optical technologies and high-speed communication solutions to enhance customer development projects and drive sales g...
Reposted 1 week ago
IT Support Admin – Executive Briefing Center (EBC)
$85K - $120K *
Shape the future of executive engagements by ensuring flawless technical operations at our Executive Briefing Center. Collaborate with leadership to deliver tailored tech solutions that enhance client...
2 weeks ago
ServiceNow Engagement Manager @Advizex (Remote)
$105K - $115K *
Empower impactful ServiceNow implementations through strategic leadership and client engagement. Drive solutions from scoping to delivery while enhancing operational efficiencies and ensuring post-imp...
5 days ago
$80K - $110K *
Join a team that's driving sales and developing strategies for market growth by engaging with key clients and leveraging innovative solutions to enhance customer value and product adoption within the...
3 weeks ago
Sr. Corporate Sales Engineer, AIDR (Remote)
$100K - $140K *
Partner with us to drive success as a Corporate Sales Engineer specializing in Next-Gen SIEM, collaborating with teams to unify security solutions and deliver exceptional customer experiences across a...
Reposted 1 week ago
Account Executive - Splunk Commercial
$136K - $187K *
Accelerate growth by leveraging your SaaS sales expertise to drive revenue, cultivate customer relationships, and execute strategic pipeline initiatives within a dynamic team environment focused on in...
1 month ago
$100K - $130K *
Grow your career with a collaborative team driving strategic technology solutions. Engage with clients to tackle business challenges by presenting innovative solutions while influencing product strate...
2 weeks ago
Consulting Sales Engineer, Remote US
$117K - $234K *
Engineer tailored HVAC solutions by collaborating with sales teams to address customer needs, conducting product demos, and delivering compelling technical proposals, ensuring customer satisfaction an...
Reposted 3 days ago
Consulting Sales Engineer, Remote US
$117K - $234K *
Unlock potential as you collaborate with engineering firms, delivering tailored HVAC solutions. Leverage technical expertise to excel in pre-sales support and foster long-term customer relationships w...
Reposted 3 days ago
Technical Support Engineer - GovCloud (Remote)
$70K - $110K *
Empower customers by providing expert guidance and support in troubleshooting and resolving technical issues, ensuring seamless integration and optimal use of services in a fast-paced, technology-driv...
4 days ago
Account Executive, Enterprise - SoCA
$117K - $167K *
Elevate your career by building trusted partnerships and driving cloud security innovation. Collaborate with internal teams and C-suite executives to create aligned strategies that meet customer goals...
2 weeks ago
Senior Technical Support Engineer
$80K - $100K *
Elevate customer satisfaction as a specialist in identity and access management support. Collaborate across global teams, troubleshoot complex issues, and deliver solutions for premium clients in a dy...
Yesterday
Technical Support Engineer 2 (Remote)
$75K - $95K *
Solve complex technical challenges by providing top-tier support for Windows, Linux, and cloud systems. Collaborate with a dynamic team to enhance operational efficiency and ensure SLA compliance in a...
1 week ago
Staff Site Reliability Engineer
$119K - $170K *
Join a team that’s driving innovation and excellence in cloud operations. As a vital member of the Zero Trust Exchange team, you'll enhance our production data center, ensuring reliability, performanc...
Reposted 2 days ago
Staff Site Reliability Engineer
$119K - $170K *
Lead the charge in ensuring the reliability and performance of a global cloud infrastructure. Collaborate with cross-functional teams to design and implement innovative monitoring solutions, optimizin...
Reposted 2 days ago
Sales Engineer , Enterprise Majors
$120K - $150K *
Collaborate with sales teams to strategize and deliver cybersecurity solutions, positioning yourself as a trusted advisor. Engage with enterprise clients, leading technical discussions and presenting...
3 weeks ago
Account Executive, Enterprise - Atlanta
$117K - $167K *
Join a team that's passionate about transforming businesses through cloud security. You will build strong internal and customer relationships, develop strategies, and act as a trusted advisor, driving...
3 weeks ago
$100K - $110K *
Drive stakeholder engagement and requirements analysis to enhance Agile workflow management and support mission-critical projects in a dynamic software development environment...
2 weeks ago
Senior Customer Engineer, Federal
$188K - $235K *
Engage with clients by providing expert technical guidance and collaboration. Showcase solutions through tailored demonstrations and workshops, while driving revenue growth by addressing client-specif...
2 weeks ago
$90K - $130K *
Optimize sales strategies and collaborate with a virtual team to elevate customer engagement, drive successful outcomes, and exceed revenue goals while fostering strong relationships with clients and...
4 weeks ago
Solutions Engineer, Mid Market
$124K - $165K *
Transform customer experiences by partnering with sales teams to solve complex business problems. As a solution expert, navigate mid-market accounts and showcase how Atlassian products elevate busines...
1 week ago
$170K - $214K *
Join a team that's redefining enterprise software solutions. Drive technical sales cycles, build strategic relationships, and deliver impactful presentations to executives and technical audiences whil...
3 weeks ago
Account Executive, Public Sector, Army
$90K - $130K *
Transform government IT infrastructure by leveraging cloud and hybrid solutions. Collaborate with US Federal agencies to drive sales and enhance monitoring capabilities, while maintaining strong relat...
Reposted 1 week ago
Technical Success Administrator - Emergency Call Management (ECM)
$115K - $130K *
Elevate customer success by driving Emergency Call Management adoption. This role emphasizes cloud product integration and technical support, ensuring seamless operation within client infrastructures...
Yesterday
$148K - $160K *
Unlock potential by serving as a trusted technical advisor in a customer-facing role. Tackle complex issues, design internal tools, and lead customer engagement while driving innovative solutions acro...
Today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.