Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$85K - $120K *

Shape the future of executive engagements by ensuring flawless technical operations at our Executive Briefing Center. Collaborate with leadership to deliver tailored tech solutions that enhance client...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Join a team that's at the forefront of photonics, providing expertise in advanced optical technologies and high-speed communication solutions to enhance customer development projects and drive sales g...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$105K - $115K *

Empower impactful ServiceNow implementations through strategic leadership and client engagement. Drive solutions from scoping to delivery while enhancing operational efficiencies and ensuring post-imp...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Join a team that's driving sales and developing strategies for market growth by engaging with key clients and leveraging innovative solutions to enhance customer value and product adoption within the...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $140K *

Partner with us to drive success as a Corporate Sales Engineer specializing in Next-Gen SIEM, collaborating with teams to unify security solutions and deliver exceptional customer experiences across a...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$136K - $187K *

Accelerate growth by leveraging your SaaS sales expertise to drive revenue, cultivate customer relationships, and execute strategic pipeline initiatives within a dynamic team environment focused on in...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Grow your career with a collaborative team driving strategic technology solutions. Engage with clients to tackle business challenges by presenting innovative solutions while influencing product strate...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$117K - $234K *

Engineer tailored HVAC solutions by collaborating with sales teams to address customer needs, conducting product demos, and delivering compelling technical proposals, ensuring customer satisfaction an...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Technical Services

$117K - $234K *

Unlock potential as you collaborate with engineering firms, delivering tailored HVAC solutions. Leverage technical expertise to excel in pre-sales support and foster long-term customer relationships w...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Technical Services

$70K - $110K *

Empower customers by providing expert guidance and support in troubleshooting and resolving technical issues, ensuring seamless integration and optimal use of services in a fast-paced, technology-driv...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$117K - $167K *

Elevate your career by building trusted partnerships and driving cloud security innovation. Collaborate with internal teams and C-suite executives to create aligned strategies that meet customer goals...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Elevate customer satisfaction as a specialist in identity and access management support. Collaborate across global teams, troubleshoot complex issues, and deliver solutions for premium clients in a dy...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$75K - $95K *

Solve complex technical challenges by providing top-tier support for Windows, Linux, and cloud systems. Collaborate with a dynamic team to enhance operational efficiency and ensure SLA compliance in a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$119K - $170K *

Join a team that’s driving innovation and excellence in cloud operations. As a vital member of the Zero Trust Exchange team, you'll enhance our production data center, ensuring reliability, performanc...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $170K *

Lead the charge in ensuring the reliability and performance of a global cloud infrastructure. Collaborate with cross-functional teams to design and implement innovative monitoring solutions, optimizin...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $167K *

Join a team that's passionate about transforming businesses through cloud security. You will build strong internal and customer relationships, develop strategies, and act as a trusted advisor, driving...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Collaborate with sales teams to strategize and deliver cybersecurity solutions, positioning yourself as a trusted advisor. Engage with enterprise clients, leading technical discussions and presenting...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $110K *

Drive stakeholder engagement and requirements analysis to enhance Agile workflow management and support mission-critical projects in a dynamic software development environment...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$188K - $235K *

Engage with clients by providing expert technical guidance and collaboration. Showcase solutions through tailored demonstrations and workshops, while driving revenue growth by addressing client-specif...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $130K *

Optimize sales strategies and collaborate with a virtual team to elevate customer engagement, drive successful outcomes, and exceed revenue goals while fostering strong relationships with clients and...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$124K - $165K *

Transform customer experiences by partnering with sales teams to solve complex business problems. As a solution expert, navigate mid-market accounts and showcase how Atlassian products elevate busines...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $214K *

Join a team that's redefining enterprise software solutions. Drive technical sales cycles, build strategic relationships, and deliver impactful presentations to executives and technical audiences whil...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Transform government IT infrastructure by leveraging cloud and hybrid solutions. Collaborate with US Federal agencies to drive sales and enhance monitoring capabilities, while maintaining strong relat...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$115K - $130K *

Elevate customer success by driving Emergency Call Management adoption. This role emphasizes cloud product integration and technical support, ensuring seamless operation within client infrastructures...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$148K - $160K *

Unlock potential by serving as a trusted technical advisor in a customer-facing role. Tackle complex issues, design internal tools, and lead customer engagement while driving innovative solutions acro...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.