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1,000+ Support Escalation Engineer Jobs in Annapolis Junction, MD

$ Average salary: 114,350

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  • Senior Account Executive, Government

    Unlock potential by driving revenue growth in the U.S. Public Sector. Partner with government agencies to enhance citizen experiences through innovative cloud and AI solutions in a dynamic, collaborative environment.
    Requirements: BA/BS degree, 8+ years sales experience, government sales expertise, travel required.
  • Enterprise Account Executive

    $325K — $350K *US-AnywhereRemote in United States
    Deliver impactful growth by owning a significant quota, navigating complex sales cycles, and leveraging collaborative strategies to secure enterprise accounts and achieve outstanding results in a competitive environment.
    Requirements: 8+ years enterprise software sales, 4+ years cybersecurity sales, MEDDPIC mastery
  • Systems Engineer 1

    Join a dynamic team to manage and enhance mission-critical systems, ensuring robust infrastructure and network environments. Leverage your expertise in server and network administration to support operational availability and security compliance.
    Requirements: Bachelor's in IT/CS/Engineering; 7+ years' experience; Red Hat Linux cert.
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    SR. SYSTEMS ENGINEER-TECHNOLOGY INTEGRATIONS

    $110K — $125K *US-AnywhereRemote
    Elevate your career by leading technology integration and migration projects, focusing on enterprise transformation and modernization during critical phases, ensuring seamless transitions and heightened data security across diverse platforms and environments.
    Requirements: Bachelor’s in IT/Computer Science; 5+ years in Windows/hybrid cloud; 3+ years in Microsoft 365.
  • Customer Success Engineer, Audit

    $90K — $130K *US-AnywhereRemote in United States
    Collaborate with audit teams to drive platform adoption and ensure successful audit outcomes. Employ hands-on expertise and guidance to modernize workflows, enabling high-quality, efficient audits and fostering long-term client success.
    Requirements: 5-10 years audit experience; strong software skills; clear communication.
  • Enterprise Application Support Manager - SME

    $100K — $130K *Fairfax, VA (Fairfax City County)In-Person
    Champion the lifecycle management of enterprise applications, driving modernization initiatives and ensuring compliance with DoD cybersecurity policies while improving operational efficiency and technical performance in a mission-focused environment.
    Requirements: TS/SCI clearance, Bachelor's in Cybersecurity, CISSP, 23+ years experience.
  • AI Engineering Manager, Product Engineering - US Remote

    $130K — $180K *US-AnywhereRemote in United States
    Drive innovation in AI-powered tools by leading a multidisciplinary engineering team. Own the development of scalable, user-centric solutions that empower crime fighters while ensuring high quality and rapid delivery in a dynamic environment.
    Requirements: 5+ years software engineering, 2-5+ years management, AI/LLM integration experience.
  • Sr. Account Executive- Enterprise Content Services

    $134K — $201K *US-AnywhereRemote in United States
    Advance enterprise sales by utilizing consultative approaches to identify and solve complex customer challenges, supported by a dynamic team and innovative solutions. Boost client relationships and drive meaningful digital transformations across sectors.
    Requirements: 5+ years in enterprise software sales; consultative experience with C-level; BS in CS or related.
  • Software Engineer 2 (JPE - 052)

    Unlock potential by leveraging advanced programming skills in a dynamic environment. Join a team focused on critical systems development with a strong emphasis on innovation and collaboration to deliver top-notch software solutions.
    Requirements: Active TS/SCI w/ Poly, C++, scripting, Java server pages, containers, CI/CD
  • Systems Engineering Advisor

    $146K — $234K *Chantilly, VA (Loudoun County)In-Person
    Grow your career with a dynamic Systems Engineering role where you will lead efforts to develop and coordinate complex technical solutions, ensuring they meet customer needs through collaboration and effective project management.
    Requirements: Active TS/SCI clearance, Bachelor's + 12 yrs exp, or Master's + 10 yrs.
  • Sr Epic Professional Billing Application Analyst - Remote

    $90K — $120K *US-AnywhereIn-Person
    Analyze business needs to design, configure, and optimize Epic Professional Billing applications. Collaborate with IT and business teams to deliver solutions, provide support, and comply with best practices in software development and healthcare processes.
    Requirements: Bachelor's degree or equivalent, Epic Professional Billing Cert., 5 yrs IT exp.
  • Remote Partner Engagement Lead (VA ESOM)

    $90K — $120K *US-AnywhereRemote in United States
    Lead the charge in fostering partner engagement and subcontractor coordination to ensure effective workforce management and risk mitigation across projects. Collaborate cross-functionally to maintain communication, track fulfillment, and uphold governance standards.
    Requirements: Bachelor's degree; 8+ years of relevant experience; strong communication skills.
  • Enterprise Infrastructure Support SA2_TTO0412

    $90K — $120K *Laurel, MD (Prince Georges County)In-Person
    Empower our team by providing expert support for IT systems implementation, troubleshooting, and maintenance. Establish and maintain user accounts while ensuring compliance with customer policies for seamless operations.
    Requirements: Bachelor's degree & 10 years SA experience; DoD 8570 IAM Level I; TS/SCI.
  • Subject Matter Expert (SME) System Architect - National Capital Region (NCR); Must have an active TS/SCI Clearance with Polygraph

    $120K — $150K *Bethesda, MD (Montgomery County)In-Person
    Drive innovative enterprise-wide IT solutions by architecting complex systems. Collaborate with clients to meet mission requirements while ensuring data security and optimal performance across various technology stacks.
    Requirements: TS/SCI clearance required; relevant degree & 2+ years experience.
  • Security Engineer II, AWS Cloud Security Response

    $159K — $202K *Herndon, VA (Fairfax County)In-Person
    Drive security outcomes by employing your expertise to reinforce AWS services. Collaborate across teams to tackle vulnerabilities, enhance incident response, and implement proactive solutions that secure our customers’ cloud experience at scale.
    Requirements: 3+ yrs security experience, Bachelor's in STEM or 2+ yrs IT Security; coding skills.
  • Test Engineering Technician

    Analyze and perform testing on communications equipment for RF and baseband systems. Collaborate within a multi-functional team to enhance system performance and develop detailed test reports, ensuring operational excellence.
    Requirements: Active TS/SCI clearance, 5 years electro engineering experience, strong communication skills.
  • Software Engineer Level 3

    Innovate software solutions by developing and enhancing robust systems, ensuring high performance for mission-critical applications while collaborating across the software development lifecycle in a dynamic team environment.
    Requirements: Active TS/SCI w/ Polygraph, BS in CS/Engineering, 12+ years exp., Angular
  • Software Engineer Level 3

    Join a team that's dedicated to developing and optimizing advanced software solutions for critical mission applications. Collaborate throughout the software lifecycle to enhance complex systems, focusing on analytics and real-time tech.
    Requirements: Active TS/SCI w/ Polygraph, Bachelor’s in CS/Engineering, 12+ years experience.
  • Senior Technical Consultant | Public Sector | Remote

    $113K — $152K *US-AnywhereRemote in United States
    Empower mission-critical environments by delivering Elastic solutions, guiding architecture and strategy while fostering strong customer relationships and driving maximum product value through tailored consulting engagements.
    Requirements: Active security clearance, 3+ years consulting, 5+ years engineering, technical expertise.
  • DevSecOps Engineer SME

    $120K — $150K *Falls Church, VA (Fairfax County)In-Person
    Engage in leading-edge DevSecOps initiatives to optimize and secure enterprise-wide data integration, enhancing operational resilience across multi-domain classified environments. Drive innovation in automation and collaboration within military settings.
    Requirements: 12+ years DevSecOps experience; IAT III certs; Secret clearance; CI/CD tools expertise.
  • Sales Engineer

    $150K — $250K *US-AnywhereRemote in United States
    Transform customer experiences by integrating cloud infrastructures into Vantage. Collaborate with Account Executives to guide clients through technical processes, ensuring seamless integration and valuable insights into product enhancements.
    Requirements: 3+ years experience in SaaS Sales/Solutions Engineering; cloud provider expertise.
  • Senior Acquisition Consultant - 0532

    Help us shape the future of federal acquisitions by managing procurement and compliance efforts across complex operational environments while supporting multiple concurrent projects with precision and expertise.
    Requirements: Expertise in FAR, strong analytical skills, clear communication, compliance focus.
  • Integration Engineer

    $90K — $130K *US-AnywhereRemote in United States
    Join a team that's dedicated to designing and implementing enterprise integration architectures, connecting business applications and analytics platforms using Azure Integration Services for scalable, secure, and efficient solutions.
    Requirements: 5+ years Azure integration experience, Azure DevOps, API management skills.
  • Manager, Systems Engineering

    $120K — $150K *Herndon, VA (Fairfax County)In-Person
    Transform build operations in secure environments by leading automation efforts, driving compliance, and enhancing processes. Serve as a vital link between technical teams, ensuring operational excellence for classified projects and initiatives.
    Requirements: Active TS/SCI clearance, 2+ yrs team management, systems engineering exp.
  • Senior Sales Executive - Strategic Solution Services (U.S.-Remote)

    $90K — $130K *US-AnywhereRemote in United States
    Lead revenue growth by positioning service-led solutions for digital infrastructure projects. Collaborate with clients and cross-functional teams to develop tailored proposals and drive efficiency throughout the deployment lifecycle.
    Requirements: 5-10 years in sales; telecom experience; CRM proficiency required.
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Senior Account Executive, Government

Company Name
$111K — $196K *
Washington, DC 20011
In-Person
Education, Government & Non-Profit
8 - 10 years of experience
Job Description

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FAQ About Support Escalation Engineer Jobs in Annapolis Junction, MD

What does a Support Escalation Engineer do?

A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

What skills are required for a Support Escalation Engineer?

Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

What qualifications are needed to become a Support Escalation Engineer?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

Does Ladders have Support Escalation Engineer jobs that pay over $100K?

Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100K and above.