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1,000+ Support Escalation Engineer Jobs in Alameda, CA
$ Average salary: 164,885Sr. Manager, Site Reliability Engineering
3 weeks agoGrow your career with a dynamic team leading the development of a cutting-edge SaaS security platform, driving innovation for high-profile clients while ensuring top-tier performance, reliability, and adherence to best security practices.Requirements: Bachelor's/Master's in Computer Science, 5+ years leadership, AWS/Azure, CI/CD.Director, Success Engineer (Strategic)
$204K — $327K *US-AnywhereRemote in United States1 week agoEngage your expertise to define a world-class technical success function, leading a team focused on driving product outcomes and strategic growth for enterprise-level customers in a dynamic SaaS environment.Requirements: 10+ years in tech roles, 6+ years in leadership, SaaS experience required.Staff Engineer - PKI
1 week agoUnlock potential by leading high-impact projects in IaaS engineering. Drive innovation, enhance existing systems, and mentor a dynamic team. Shape the future of our tech organization with your expertise in software engineering and security protocols.Requirements: Bachelor's in Computer Science; 6+ years IaaS; strong PKI & ADCS knowledge.
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PROJECT MANAGER
$90K — $130K *US-AnywhereRemote3 weeks agoLead the successful delivery of complex technology projects, managing scope, timelines, and budgets while aligning cross-functional teams to business goals. Leverage Agile methodologies to drive performance and enhance decision-making.Requirements: Bachelor's degree, 5+ years project management, Agile/Safe experience.Senior Technical Analyst
$90K — $120K *US-AnywhereRemote in United States1 week agoElevate your career by tackling technical challenges that enhance business systems, drive operational efficiency, and streamline communication between stakeholders and technical teams. Lead initiatives that align solutions with organizational goals.Requirements: Bachelor’s degree, 5+ years IT experience, SQL, APIs expertise required.L11 Diags Engineer
Reposted 5 days agoJoin a team that's focused on innovative hardware diagnostics, troubleshooting, and test automation to enhance product performance. Collaborate across functions to streamline workflows and support seamless transitions throughout the NPI cycle.Requirements: Bachelor's degree in relevant field; 3-5 years experience in VLSI design.Enterprise Account Manager
$240K — $260K *US-AnywhereRemoteReposted YesterdayAccelerate progress at a dynamic sales environment by driving new and existing account growth while leveraging your network and expertise in complex B2B sales strategies to deliver strong business outcomes with leading software solutions.Requirements: Bachelor's degree, 5+ years sales experience, MEDDPICC familiarity, strong presentation skills.Software Engineer, Fleet Monitoring
2 weeks agoLead the charge in developing cutting-edge Angular applications to solve complex problems and enhance fleet monitoring. Collaborate with diverse teams and build scalable tools that drive efficiency and innovation in a fast-paced environment.Requirements: Bachelor's and 5+ years full stack dev; Angular, React, Java, Python, GO.Members who searched for Support Escalation Engineer, also searched for:
Senior Developer
$100K — $130K *US-AnywhereRemote in United StatesReposted 6 days agoLead the design and delivery of high-quality, scalable software solutions by mentoring developers, driving code quality, and optimizing performance across modern frontend and backend frameworks.Requirements: Bachelor's degree, 8 years experience, strong skills in software dev.Enterprise Solution Consultant (AI Agents SME)
$93K — $218K *US-AnywhereRemote in United States1 week agoDrive innovative solutions for AI Agents in contact centers, collaborating with sales teams to enhance customer experiences. Engage in solution discovery, technical integration, and deliver compelling demos for optimal client outcomes.Requirements: Bachelor's degree or equivalent, 5+ years experience in CX/AI, APIs knowledge.Technical Success Account Manager, Google Cloud Consulting, Multiple
3 weeks agoPartner with us to drive technical excellence and platform health for critical cloud workloads. As a trusted advisor, you'll ensure stability while translating business objectives into effective cloud strategies for leading clients.Requirements: Bachelor's degree, 10 years in a technical role, cloud expertise required.SOC Intergration Engineer
1 week agoLead the evolution of silicon architecture by engineering scalable solutions for SOC integration, collaborating across design and physical teams while implementing advanced automation for streamlined RTL processes.Requirements: Bachelor's in EE/CS, 5+ years exp, proficiency in SystemVerilog, Python.Senior Customer Success Manager - Market Access
$94K — $118K *US-AnywhereIn-PersonReposted 5 days agoEmpower customer success in Market Access as you build relationships, drive strategic outcomes, and mentor team members. Use your expertise in Life Sciences to ensure client satisfaction and program growth through proactive engagement and best practices.Requirements: Bachelor's degree; 7+ years in customer-facing role; 3+ years Market Access experience.Software Engineer, Lifecycle
$142K — $196K *US-AnywhereRemote in United States3 weeks agoJoin a team that's shaping the future of customer engagement through innovative backend solutions, collaborating across departments to deliver impactful marketing communications and real-time messaging systems.Requirements: Bachelor's degree + 3 years experience; backend programming; AWS skills.Applications Engineer - Semiconductor Test
1 week agoShape the future of semiconductor testing by debugging and analyzing device performance. Collaborate with engineering and operations teams to optimize test processes and resolve issues while driving yield improvement in a dynamic production environment.Requirements: Bachelor's degree in Electrical Engineering; 3+ years ATE experience; data analysisSystem Operations Engineer
$90K — $120K *US-AnywhereRemote in United StatesReposted 2 weeks agoServe as a key player in refining our DevOps and Operations for mission-critical SaaS systems, ensuring optimal performance and responsiveness through automation and collaboration with diverse teams.Requirements: U.S. Citizenship, Bachelor's in IT/Computer Science, 5+ years DevOps experience.Salesforce Solution Engineer, RCA & RCB
$94K — $245K *US-AnywhereRemote in United StatesTodayDrive pre-sales efforts and establish best practices in Revenue Cloud and AI Sales transformations, leveraging deep expertise to foster customer success and mentor a high-performing engineering team in the Salesforce ecosystem.Requirements: BS in a technical field, 5+ years CPQ/Billing experience, Salesforce expertise.Staff Engineer, Software Engineering?
4 weeks agoShape the future of software development by leading innovative strategies, enhancing existing systems, and mentoring teams to achieve excellence in availability and incident management across technical domains.Requirements: Bachelor's in CS; 10+ years in software dev; expertise in DevOps, Azure.ServiceNow Project Manager
Reposted 1 week agoLead the charge in driving successful ServiceNow implementations and enhancements, overseeing project lifecycles, managing cross-functional teams, and ensuring alignment with organizational strategies and governance standards.Requirements: 3+ years Project Management, ServiceNow experience, CAPM or PMP preferred.Sr. Technical Product Manager - Onsite
4 weeks agoLead the development and execution of complex software initiatives, aligning product strategy with engineering practices to deliver high-quality solutions in regulated environments through cross-functional team collaboration and agile methodologies.Requirements: Bachelor's/Master's in computer science; 8+ years experience; Agile/SDLC expertise.Director Enterprise Architecture
5 days agoLead the enterprise architecture strategy, ensuring alignment with business goals and optimizing technology to drive innovation, efficiency, and scalable AI capabilities across the organization.Requirements: Bachelor's degree; 15+ years IT leadership; EA frameworks expertise; AI knowledge.Staff Technical Program Manager
2 weeks agoLead the charge in planning and executing complex technical programs, collaborating across teams to drive operational excellence and innovation in a fast-paced SaaS environment while managing risks and enabling strategic alignment.Requirements: 10+ years in technical program management, BS in CS/MIS, PMP or Agile certs.Senior Software Development Engineer - Linux
$83K — $222K *US-AnywhereRemote3 weeks agoLead the charge in Linux engineering by driving project success through innovative solutions and collaboration with stakeholders, ensuring customer satisfaction and continuous process improvement in a dynamic environment.Requirements: Bachelor's degree; 5+ years Linux, Bash/Python; 3+ years Docker, SystemD.Staff Engineer, SSD Qualification
3 weeks agoJoin a team that's set to revolutionize NVMe SSD testing methodologies, driving innovation in enterprise storage systems. You'll spearhead functional coverage and qualification processes that ensure top-tier performance for critical applications.Requirements: BS in Computer Science, 10+ years experience in system testing, NVMe.Customer Support Manager
$77K — $104K *US-AnywhereRemote in United States3 days agoTake ownership of a critical function within Customer Support, leading teams to enhance service quality and operational efficiency through data-driven strategies and AI integration. Inspire change while ensuring exceptional customer experiences and team dynamics.Requirements: 7+ years in Customer Support, 3+ years leadership, SaaS experience required.
Top job titles hiring in Alameda, CA
- Enterprise Account Executive jobs
- Senior Software Engineer jobs
- Software Engineer jobs
- Account Executive jobs
- Senior Systems Engineer jobs
- Technical Support Engineer jobs
- Senior Customer Success Manager jobs
- Automation Engineer jobs
- Staff Software Engineer jobs
- Senior Account Executive jobs
- Technical Product Manager jobs
- Security Engineer jobs
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- AI Software Engineer jobs
- Application Engineer jobs
FAQ About Support Escalation Engineer Jobs in Alameda, CA
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100K?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100K and above.