Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Network/Smart Hands Support Specialist
$79K - $119K *
Contribute to seamless network operations by providing on-site technical support, troubleshooting, and maintenance for hardware installations and data center operations, ensuring rapid response and ac...
Today
Network/Smart Hands Support Specialist
$79K - $119K *
Join a team that's dedicated to providing hands-on technical support for network infrastructure and data center operations. Ensure seamless connectivity and rapid issue resolution while collaborating...
Today
Network/Smart Hands Support Specialist
$79K - $119K *
Unlock the potential of network infrastructure by providing hands-on technical support, ensuring seamless operations, and troubleshooting issues in a dynamic data center environment. Collaborate with...
Today
Integration Support / Break Fix Engineer - Chantilly, VA - TS/SCI clearance
$80K - $95K *
Transform mission-critical systems through hands-on integration and support. Collaborate with engineering teams to troubleshoot and maintain operational readiness in a secure environment, ensuring sea...
Reposted 3 days ago
Senior Systems Engineer- Development
$117K - $163K *
Elevate your career by driving system development and integration in a dynamic engineering environment. Collaborate with cross-functional teams to define requirements, manage architecture, and ensure...
1 week ago
$90K - $110K *
Lead the charge in Security Policy Management & Automation solutions, providing expert technical guidance, conducting product demonstrations, and building trusted relationships with clients while supp...
Reposted 5 days ago
$90K - $110K *
Pioneer innovative solutions in Security Policy Management & Automation while collaborating with sales teams, providing technical support, and establishing trusted relationships with clients to drive...
Reposted 5 days ago
Infrastructure Operations Engineer
$80K - $95K *
Join a team that's dedicated to ensuring reliable, secure infrastructure across on-premises and cloud environments. You'll manage DNS, Active Directory, and SSL/TLS renewals while troubleshooting and...
1 week ago
$80K - $95K *
Join a team that's shaping the future of infrastructure solutions by supporting schematic, layout, and validation activities. Contribute to product lifecycle workflows and enhance your skills in testi...
Yesterday
$80K - $110K *
Transform software quality by leading testing initiatives, collaborating with teams, and ensuring robust defect resolution. Drive continuous improvement in methodologies while engaging stakeholders fo...
1 week ago
$130K - $150K *
Lead the Requirements Management team to ensure comprehensive capture and control of technical and regulatory requirements, collaborating with stakeholders to enhance naval program success and operati...
Today
$74K - $111K *
Join a team that's dedicated to delivering exceptional service through timely maintenance and repairs of medical equipment, ensuring optimal healthcare delivery while enhancing customer satisfaction a...
Yesterday
$105K - $157K *
Deliver exceptional service as a Field Engineer, resolving advanced technical issues and enhancing customer satisfaction. Collaborate with teams to drive service excellence and support business growth...
1 week ago
Senior Mechanical Technologist
$80K - $95K *
Elevate your career by leading mechanical drawing production, mentoring junior technologists, and collaborating with engineers on diverse building projects. Set standards and ensure quality in HVAC, p...
Today
$128K - $214K *
Join a dynamic team as a Lead Systems Engineer, providing Tier III IT support across diverse technologies. Lead and mentor engineers, resolve complex issues, and enhance operational efficiency while e...
2 weeks ago
$57K - $149K *
Shape operational excellence by advising and developing engineering plans to enhance efficiency. Collaborate with management to optimize processes, conduct root cause analysis, and implement strategic...
Reposted today
Principal Engineer, Service Delivery - Networking
$122K - $174K *
Unlock your potential as you drive the deployment of cutting-edge networking solutions, ensuring exceptional service delivery and customer satisfaction through expert collaboration and proactive issue...
Reposted 2 days ago
$110K - $130K *
Transform product development through customer engagement, leading cross-functional teams and technical initiatives. Drive innovation and enhance reliability by managing the full lifecycle of complex...
Reposted 3 weeks ago
$95K - $115K *
Drive product development by collaborating with customers and R&D teams, managing full lifecycle activities from requirements to deployment while ensuring technical excellence and customer satisfactio...
Reposted 3 weeks ago
$80K - $95K *
Execute advanced network support for U.S. Navy systems, ensuring optimal performance. Collaborate with military personnel and integrate diverse technologies in a dynamic environment. Travel may be req...
Reposted 2 weeks ago
Software Engineer, Systems and Infrastructure
$120K - $195K *
Engineer next-gen infrastructure and platforms, optimizing large-scale distributed systems. Collaborate with top talent to design impactful features while ensuring security and compliance in a hybrid...
2 days ago
$95K - $115K *
Innovate in a dynamic role driving applications for protection and small signals products. Collaborate with cross-functional teams to enhance product performance and support new releases while ensurin...
1 week ago
$69K - $158K *
Elevate your career by crafting high-quality technical documentation for cybersecurity solutions. Collaborate with cross-functional teams to deliver impactful reports and presentations that meet clien...
1 week ago
$69K - $158K *
Transform complex information into clear, high-quality documentation. Collaborate with cross-functional teams to deliver cybersecurity solutions, ensuring client expectations are met through expert ed...
1 week ago
$69K - $158K *
Accelerate progress at the intersection of technology and communication, crafting high-quality technical documentation for cybersecurity solutions. Collaborate with cross-functional teams to deliver i...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.