Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Platform Operations Support Engineer (Java / FTE)
$83K - $125K *
Optimize backend operations by supporting Java microservices, ensuring system reliability and performance through proactive monitoring, troubleshooting, and collaboration with cross-functional teams i...
Reposted 3 days ago
$57K - $149K *
Lead the charge in optimizing engineering and operational plans across facilities. Collaborate with management to enhance efficiencies, conduct root cause analyses, and implement strategic solutions f...
Yesterday
Remote Manager, Technical Sales - LETS/STEP for ISG
$160K - $246K *
Join a dynamic team to lead technical sales efforts, enhancing solution design and customer engagement. Drive team development, improve processes, and foster collaboration across departments to accele...
2 weeks ago
Remote Manager, Technical Sales - LETS/STEP for ISG
$160K - $246K *
Lead the charge in driving technical sales effectiveness and team development. Oversee a skilled team supporting complex infrastructure solutions, enhancing customer engagement, and fostering collabor...
2 weeks ago
$110K - $130K *
Unlock potential by designing and maintaining secure, scalable cloud infrastructures. Play a key role in architecting IL6 environments and automating deployment pipelines to enhance data collection an...
2 weeks ago
$80K - $95K *
Join a dynamic team to implement and integrate innovative solutions for clients, ensuring seamless product activation and customer satisfaction through effective communication and technical expertise...
Yesterday
Augmented Reality Software Engineer
$77K - $176K *
Innovate cutting-edge AR and VR applications, leveraging extensive software expertise. Collaborate with teams, mentor junior developers, and tackle complex challenges in a dynamic environment. Drive a...
Yesterday
Augmented Reality Software Engineer
$77K - $176K *
Take ownership of developing and debugging innovative VR and AR software solutions. Collaborate with team members to solve complex problems and mentor junior engineers while applying extensive technic...
2 weeks ago
Platform Engineer (ServiceNow)
$110K - $130K *
Pioneer the administration and development of core business systems, focusing on ServiceNow. Collaborate with cross-functional teams to create scalable solutions that enhance operations, service, and...
Reposted 6 days ago
$110K - $130K *
Unlock potential by leading full-cycle recruiting to attract top technical talent in a fast-paced environment. Collaborate closely with hiring teams and utilize innovative sourcing strategies to enhan...
Reposted 4 weeks ago
$140K - $175K *
Shape the future of electrical testing by leading technical initiatives, mentoring specialists, and enhancing test processes to ensure quality and efficiency in production. Collaborate across teams to...
2 weeks ago
$140K - $175K *
Lead the charge in advancing electrical test processes, establishing best practices, and mentoring a team of Test Specialists. Collaborate with cross-functional teams to ensure robust testing and qual...
2 weeks ago
$95K - $115K *
Unlock potential by supporting the design and development of power electronics systems. Collaborate with teams to ensure cost-effective solutions, verify performance, and contribute to technical docum...
1 week ago
Systems Engineer, Level 3 (AE26101510)
$110K - $130K *
Shape the future of systems engineering by leading complex projects, collaborating with teams, and leveraging your expertise in Test Engineering and SIGINT to drive innovation and excellence in milita...
1 week ago
$110K - $130K *
Shape site delivery from construction to commissioning, acting as the technical authority. Collaborate with cross-functional teams to manage risks, enforce quality gates, and ensure successful project...
1 week ago
$105K - $129K *
Drive the development of innovative software solutions for capital markets, enhancing risk management and trading operations. Collaborate with cross-functional teams to deliver high-quality applicatio...
1 week ago
Senior Technical Writer, ILS Support
$74K - $126K *
Seeking a skilled Senior Technical Writer to maintain and revise Canadian Forces Technical Orders, ensuring clarity and compliance with National Defence standards while collaborating with engineers an...
Reposted today
Senior Technical Writer, ILS Support
$74K - $126K *
Transform technical documentation by maintaining and revising Canadian Forces Technical Orders, ensuring clarity and compliance through collaboration with engineering and procurement teams to support...
Reposted today
System Engineer Skill Level 2 - FFLL-8958
$152K - $180K *
Unlock the potential of infrastructure by optimizing virtualized and containerized environments. Play a key role in maintaining resilient systems, managing storage, and ensuring mission availability t...
3 weeks ago
System Engineer Skill Level 2 - FFLL-8958
$152K - $180K *
Join a team that's dedicated to optimizing high-priority infrastructure through hands-on DevOps practices. Leverage your expertise in Linux, virtualization, and container management to ensure mission...
3 weeks ago
Customer Application Support Engineer II
$105K - $125K *
Unlock potential by providing expert technical support and guidance to customers, distributors, and sales agents. Drive product selection, quoting, and post-sale assistance while fostering strong rela...
Yesterday
$70K - $120K *
Engineer cutting-edge hardware validation processes, ensuring optimal performance and reliability of server components. Collaborate with cross-functional teams to troubleshoot and enhance system archi...
2 weeks ago
$90K - $140K *
Unlock potential by executing validation tests and troubleshooting hardware issues. Collaborate with engineers to support root cause investigations and enhance quality in a dynamic technology environm...
Reposted 1 week ago
$107K - $160K *
Lead the charge in ensuring quality and manufacturability of medical devices. Collaborate with suppliers and cross-functional teams to develop robust processes, manage non-conformance issues, and driv...
3 days ago
$126K - $180K *
Unlock potential by partnering with clients to enhance Ads product adoption, translating complex requirements into effective solutions, and ensuring seamless media activation through innovative system...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.