Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$110K - $135K *

Accelerate progress at deploying and managing GenAI systems across cloud and hybrid platforms. Collaborate with AI engineers to ensure secure and reliable operations while optimizing CI/CD pipelines a...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Optimize data center operations by leveraging technical skills to troubleshoot and maintain server and network hardware. Collaborate with engineering teams to ensure robust cloud services in a dynamic...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$137K - $156K *

Join a team that's shaping the future of enterprise IT solutions by designing, implementing, and deploying cutting-edge rack systems for data centers. Leverage your expertise in HPC, AI, and cloud tec...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$55K - $126K *

Transform stakeholder engagement by crafting impactful communications that support strategic goals. Collaborate with teams to develop diverse materials, enhancing the organization's reputation and mis...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Optimize verification strategies and lead hands-on testing to enhance product reliability. Collaborate across engineering disciplines to translate requirements into effective test methods, driving imp...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Champion the development of robust CI/CD pipelines and automate infrastructure, ensuring seamless software operations. Collaborate with teams to enhance efficiency and foster a culture of continuous i...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$68K - $117K *

Empower your career by integrating cutting-edge hardware and software solutions for energy management. Join a dynamic team focused on delivering innovative electrical power monitoring and Sm@rtGear te...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$75K - $100K *

Join a team that's driving innovation in automation by developing tailored solutions, managing diverse projects, and enhancing customer relationships to deliver exceptional mechanical designs and prop...

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$120K - $144K *

Elevate your career by bridging customer needs with technical solutions. Collaborate with engineering teams to enhance product performance and provide exceptional support, ensuring customer satisfacti...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $110K *

Drive the evolution of IT support by enhancing employee technology experiences, managing vendor relationships, and implementing scalable solutions that ensure seamless operations and security across t...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$120K - $145K *

Transform quality assurance by leading test automation initiatives, developing strategies, and ensuring system resilience. Collaborate with teams to enhance product quality through effective testing m...

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Lead quality assurance initiatives by developing test strategies and automating end-to-end testing. Collaborate with teams to enhance system resilience and stability, ensuring high-quality products th...

Ottawa, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Drive impactful data management and systems analysis to enhance operational efficiency. Collaborate with stakeholders to develop automated tools and dashboards, ensuring data integrity and supporting...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $90K *

Join a dynamic team as a Technology Support Analyst, providing essential tech support across software, hardware, and network services. Collaborate with local and central resources to ensure high-quali...

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$85K - $100K *

Unlock your potential by managing enterprise-wide cybersecurity programs, enhancing security posture, and ensuring compliance across IT, OT, and Physical Security environments while driving continuous...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Join a team that's committed to advancing engineering solutions in mining. The role encompasses project management, technical oversight, and collaboration across disciplines, driving innovative approa...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Shape the future of manufacturing by managing diverse capital projects, driving improvements in productivity and reliability while collaborating with cross-functional teams to ensure successful projec...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$74K - $87K *

Lead the charge in safeguarding critical infrastructure by managing high-impact projects, supervising field teams, and utilizing advanced technology systems. Embrace growth opportunities in a supporti...

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$78K - $250K *

Unlock your potential by managing security systems and automation processes. Collaborate with teams to enhance operational efficiency, maintain security protocols, and streamline system administration...

Today

  •   15+ years exp.  •   Information Technology

$83K - $166K *

Drive operational excellence by managing network services across cloud and data centers. Collaborate with teams to enhance performance, security, and reliability while troubleshooting issues and imple...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Architect innovative IT solutions to enhance technology infrastructure, focusing on systems engineering, network management, and cloud operations. Drive cross-functional projects and optimize cybersec...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $140K *

Collaborate to support and enhance critical production applications, ensuring seamless operations and automation. Engage in troubleshooting, process improvement, and user education while thriving in a...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $148K *

Drive proactive fleet monitoring and enhance asset reliability by resolving complex technical challenges. Collaborate with cross-functional teams to convert operational data into actionable insights...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $96K *

Join a team that's dedicated to optimizing IT infrastructure and library services. This role involves hands-on systems engineering, from deployment to monitoring, ideal for early career candidates eag...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$86K - $198K *

Unlock your potential as a Modeling and Simulation Engineer, driving innovation in national defense through advanced modeling techniques and collaborative research. Join a dynamic team to shape the fu...

3 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.