Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
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Empower federal clients by leveraging your expertise in Digital Power solutions. Collaborate with sales teams to drive growth, engage customers with tailored solutions, and contribute to strategic ini...
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Telecommunications Network Engineer - Basic
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Shape your career with a key role in telecommunications network design and management. Collaborate with professionals to analyze, plan, and implement complex network solutions supporting voice, data...
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Telecommunications Network Engineer - Basic
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Lead the design and management of telecommunications networks, ensuring effective support for voice, data, and video services. Collaborate with professionals to develop solutions and maintain high sta...
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Lead and innovate IT Support operations, shaping user experiences and team culture while managing Microsoft 365 and identity platforms. Drive strategic initiatives, optimize processes, and ensure serv...
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$100K - $120K *
Lead and optimize IT Support operations, shaping user experience and team culture. Drive strategic initiatives, manage Microsoft 365 platforms, and collaborate cross-functionally to enhance service de...
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Join a team that's driving innovation in network and telecommunications. You'll lead complex projects, mentor peers, and enhance operational processes to ensure robust infrastructure solutions that al...
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Transform your career by partnering with sales teams to deliver innovative healthcare IT solutions. Lead technical discussions, design integration architectures, and drive client relationships to supp...
4 weeks ago
$80K - $95K *
Optimize the performance of advanced semiconductor equipment through expert troubleshooting, maintenance, and installation. Collaborate with teams to ensure operational excellence and mentor junior en...
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Drive excellence in field service engineering by supporting critical power facilities through troubleshooting, maintenance, and emergency response. Leverage your expertise in electrical systems to ens...
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Lead the charge in shaping AI/ML hardware acceleration by defining silicon test strategies and methodologies. Drive innovation in TPU technology, ensuring optimal performance and yield through compreh...
2 weeks ago
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Unlock your potential as you manage and enhance the reliability, security, and performance of a dynamic production environment, ensuring seamless operations and infrastructure modernization in a colla...
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Senior Sourcing Engineer, Infrastructure
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Join a team that's redefining sourcing strategies for infrastructure categories. You'll lead end-to-end sourcing, collaborate with cross-functional teams, and drive cost savings while managing supplie...
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Unlock potential by leading process engineering for TOPCon technologies, driving stability and continuous improvement while mentoring engineers and collaborating across teams to enhance solar cell fab...
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Director, Infrastructure Technology
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Lead the charge in IT operations, overseeing cloud infrastructure and team management. Drive strategic initiatives while ensuring seamless technical support and system reliability for engineering team...
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Mechanical Engineer - Customer Focused Team
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Partner with us to innovate and design cutting-edge Coolant Distribution Units, collaborating closely with customers and cross-functional teams throughout the product lifecycle to ensure exceptional p...
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Join a team that's dedicated to delivering exceptional customer service by providing on-site installation, maintenance, and support for advanced lab systems. Your expertise will ensure optimal perform...
Yesterday
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Grow your career with a dynamic role supporting customer success through on-site installation, maintenance, and repair of advanced laboratory systems. Leverage your technical expertise and communicati...
1 week ago
$70K - $110K *
Elevate customer success by providing on-site installation, maintenance, and support for analytical instrumentation. Collaborate with clients to ensure optimal performance and satisfaction while trave...
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Elevate customer success by delivering on-site installation, maintenance, and repair of analytical instrumentation. Utilize strong communication and problem-solving skills to ensure optimal performanc...
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$83K - $130K *
Advance your career by providing exceptional on-site support for laboratory systems. Engage with diverse technologies, ensuring customer satisfaction through installation, maintenance, and problem-sol...
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Deliver exceptional service by installing, maintaining, and troubleshooting analytical instruments. Collaborate with customers to optimize performance and ensure satisfaction while supporting business...
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Developer Support Operations - Apple Services Engineering
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Elevate the developer experience by managing support operations, collaborating across teams, and leveraging data-driven insights to enhance service quality and efficiency in a dynamic environment...
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Transform the pre-sales landscape as a Solutions Engineer, collaborating with teams to deliver tailored demos, design technical solutions, and drive customer success while shaping best practices in a...
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Reposted 4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.