Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $95K *
Empower the Life Sciences team by implementing Real-Time Scheduling solutions, optimizing complex manufacturing processes through discrete event simulation, and enhancing customer operations with inno...
2 days ago
$80K - $95K *
Join a dynamic team to implement Real-Time Scheduling solutions, optimizing complex manufacturing processes in the Life Sciences sector. Collaborate with clients to enhance operations through innovati...
2 days ago
$80K - $95K *
Help us optimize complex manufacturing processes by implementing Real-Time Scheduling solutions. Collaborate with clients to enhance operations, utilizing discrete event simulation and consultative sk...
2 days ago
$110K - $130K *
Join a dynamic team to lead engineering efforts in hybrid cloud environments, driving optimization and service improvements while collaborating with stakeholders to ensure system performance, security...
2 weeks ago
$100K *
Empower enterprise customers by managing post-sales support, ensuring seamless product adoption and technical issue resolution. Collaborate with cross-functional teams to enhance customer experience a...
1 week ago
$85K - $120K *
Advance your career as a Systems Engineer, designing and optimizing secure, scalable infrastructure solutions while collaborating with cross-functional teams to enhance system performance and complian...
1 week ago
$85K - $120K *
Drive innovation in enterprise storage solutions by designing, implementing, and optimizing secure infrastructures. Collaborate with cross-functional teams to enhance system performance and ensure com...
1 week ago
$85K - $120K *
Optimize your career by designing and supporting secure, scalable infrastructure solutions. Collaborate with cross-functional teams to enhance system reliability and performance in complex enterprise...
1 week ago
Senior Staff Software Engineer
$125K - $181K *
Shape the future of technology by designing scalable architectures for cloud migration and microservices. Collaborate with cross-functional teams to drive innovation, optimize performance, and enhance...
1 week ago
$75K - $90K *
Drive software quality by executing tests and collaborating with engineers to enhance StreamCaster products. Engage in manual regression, exploratory testing, and defect resolution to ensure robust pe...
2 weeks ago
Senior System Engineer, SR-03-0073
$120K - $145K *
Transform your career by leading resource management and strategic analysis. Drive program success through effective planning, investment evaluation, and executive reporting while collaborating across...
Today
$88K - $117K *
Contribute to the maintenance and optimization of local IT infrastructure, ensuring smooth operations of servers and network equipment in a regulated environment. Collaborate globally on projects and...
Reposted 1 week ago
$110K - $130K *
Champion innovation by leading a skilled DevOps team to design, implement, and optimize hybrid infrastructure solutions, enhancing automation and reliability while mentoring engineers and collaboratin...
2 days ago
$75K - $100K *
Empower your IT expertise by delivering top-notch support to our internal teams. This role involves troubleshooting, managing applications, and designing systematic solutions to enhance operational ef...
1 month ago
Sr. AWS Application Production Support Engineer
$100K - $120K *
Join our team to provide critical production support for HR and Finance applications in a dynamic 24x7 AWS environment. Engage in troubleshooting, monitoring, and optimizing systems while driving oper...
6 days ago
Senior Design Engineer, Broadcast, XTG
$100K - $125K *
Lead innovative design solutions as a Senior Design Engineer, transforming client needs into actionable broadcast system designs. Collaborate with global teams, mentor junior engineers, and ensure pro...
1 week ago
Hardware Engineering Technical Leader
$171K - $245K *
Lead the design and development of next-gen Hyperscaler Switch hardware, collaborating across teams to ensure system functionality and performance. Drive innovation in hardware design while troublesho...
2 days ago
Hardware Engineering Technical Leader
$171K - $245K *
Pioneer innovative hardware solutions by leading the design of next-gen Hyperscaler Switch systems. Collaborate across teams to define specifications, troubleshoot, and ensure seamless integration of...
2 days ago
$154K - $278K *
Transform IT infrastructure services by ensuring operational excellence, risk management, and compliance with SLAs. Leverage your expertise to enhance system performance and continuity, driving innova...
2 weeks ago
$154K - $278K *
Optimize IT infrastructure services by managing operations, evaluating metrics, and ensuring compliance with SLAs. Lead risk assessments and maintain system performance while supporting disaster recov...
2 weeks ago
$145K - $185K *
Lead and inspire engineering teams to deliver high-quality digital products, ensuring alignment with business priorities while fostering a culture of collaboration and continuous improvement in a dyna...
Yesterday
Software Engineer, Applications, Trusted Content Standards
$110K - $130K *
Advance your career by shaping Trusted Content standards and applications. Collaborate with cross-functional teams to develop innovative solutions that enhance automation practices and drive operation...
1 week ago
Software Engineer, Applications, Trusted Content Standards
$110K - $130K *
Unlock the potential of Trusted Content by collaborating with cross-functional teams to develop and standardize automation solutions that enhance operational efficiency and drive innovation across div...
1 week ago
Software Engineer, Applications, Trusted Content Standards
$110K - $130K *
Transform the future of Trusted Content by collaborating with cross-functional teams to develop and scale innovative standards and applications that enhance autonomous operations across various workfl...
1 week ago
$82K - $86K *
Oversee daily operations of mission-critical data center systems, ensuring optimal performance and compliance. Collaborate on maintenance, incident reporting, and procedure development to achieve 100...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.