Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$67K - $113K *
Drive backend system stability and compliance by managing virtualization, operating systems, and ServiceNow administration. Collaborate with cross-functional teams to optimize ITSM processes and ensur...
1 week ago
$67K - $113K *
Join a team that's focused on optimizing backend systems and compliance. As a key technical resource, you'll manage virtualization, operating systems, and ServiceNow administration while ensuring infr...
1 week ago
ITSM Engineer (SNOW) - Global Industrial
$95K - $115K *
Engineer robust IT solutions by managing Windows/Linux servers, VMware, and O365. Support enterprise technology, troubleshoot complex issues, and ensure system reliability while collaborating with cro...
Reposted 2 days ago
$117K - $150K *
Elevate your career by designing and optimizing a global enterprise network infrastructure, ensuring high availability and security across diverse environments while driving innovation and operational...
1 week ago
$80K - $95K *
Drive network excellence by deploying, configuring, and testing infrastructure. Collaborate with teams to activate services, manage timelines, and troubleshoot issues, ensuring seamless connectivity a...
4 weeks ago
Service Engineer (DevSecOps) II
$75K - $143K *
Build and enhance secure, scalable cloud solutions while driving automation and reliability. Collaborate with teams to deliver high-quality outcomes and contribute to technical innovation in cloud env...
2 weeks ago
Implementation Technical Engineer
$96K - $132K *
Drive impactful technical implementations by managing projects and collaborating with diverse teams to ensure successful deployment of solutions, enhancing client satisfaction and operational efficien...
3 weeks ago
$53K - $108K *
Unlock operational excellence by overseeing Cellular Services and Clean Tech programs. Manage vendor relationships, ensure compliance with SLAs, and drive process improvements to enhance service quali...
Reposted 1 week ago
$135K - $155K *
Engineer and enhance global service operations by providing hands-on support for advanced life science instrumentation. Collaborate cross-functionally to develop service processes and ensure customer...
2 days ago
Staff Forward Deployed Engineer (10567)
$160K - $200K *
Unlock potential by leading complex customer engagements, designing and deploying innovative solutions using cutting-edge technologies. Collaborate with engineering teams to transform challenges into...
3 weeks ago
Professional Services Engineer
$97K - $120K *
Transform complex computing environments by deploying and troubleshooting high-performance solutions. Collaborate with teams and clients to ensure seamless integration and exceptional service delivery...
1 week ago
Systems Engineer, AI Experience
$110K - $135K *
Lead the development and maintenance of data classification policies, ensuring effective metadata tagging and permission enforcement across workflows. Engage in automating sensitive data discovery and...
1 week ago
Systems Engineer, AI Experience
$120K - $145K *
Lead the charge in developing and maintaining data classification policies, ensuring effective metadata tagging and permission enforcement across workflows while integrating advanced data governance s...
1 week ago
$110K - $130K *
Transform your career by leading technology integration initiatives, collaborating with stakeholders to identify needs, and developing impactful business cases. Drive measurable success in cybersecuri...
3 days ago
Sr Engineer - Equipment Engineering
$69K - $120K *
Join a team that's dedicated to enhancing semiconductor equipment performance. You'll lead improvements, manage installations, and collaborate with diverse teams to ensure optimal tool availability an...
1 week ago
$90K - $110K *
Champion the development of robust backend applications and APIs, collaborating with cross-functional teams to deliver innovative solutions in the mortgage industry. Drive projects from design to depl...
2 weeks ago
Sr. Forward Deployed Engineer, Revenue Enablement & Operations
$118K - $207K *
Shape the future of operational excellence by collaborating with business teams to uncover challenges and deliver AI-driven solutions. Drive impactful transformations through process redesign and soft...
Reposted 2 weeks ago
Senior Field Support Technician / Deputy Lead
$80K - $95K *
Play a key role in providing advanced technical support and leadership for field operations, ensuring seamless network connectivity and effective incident management across remote locations in a dynam...
2 days ago
Senior Field Support Technician / Deputy Lead
$80K - $95K *
Take ownership of advanced troubleshooting and field support for enterprise IT operations. Lead technicians, coordinate installations, and ensure seamless connectivity across remote locations while ma...
4 days ago
Senior Field Engineer - Stamford, CT
$110K - $130K *
Join a team that's driving innovation in Managed Services: as a Senior Field Engineer, you'll provide technical leadership and hands-on support for Microsoft environments, enhancing client infrastruct...
Reposted 4 weeks ago
$80K - $88K *
Elevate supply chain operations by leading a dedicated team to ensure timely logistics support for critical projects. Collaborate with stakeholders to maintain accountability and enhance processes whi...
1 week ago
Communications Specialist, Senior
$77K - $176K *
Empower senior leaders by crafting strategic communications that drive engagement and clarity. Lead the development of impactful messaging and deliverables, ensuring alignment with organizational goal...
6 days ago
$116K - $193K *
Join a team that's dedicated to enhancing enterprise security by designing and optimizing high-availability network environments. Lead initiatives in Agile and DevSecOps settings while collaborating w...
1 week ago
Senior Director, Technical Support
$174K - $260K *
Lead the evolution of Technical Support, driving operational efficiency and cultural change while ensuring high-quality customer resolutions and proactive engagement with AI teams...
Yesterday
Senior Director, Technical Support
$174K - $260K *
Lead the charge in transforming our Technical Support organization by setting strategic direction, fostering a high-performance culture, and integrating AI-driven solutions to enhance customer experie...
Yesterday
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.