Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $110K *
Empower enterprise clients by owning the technical health of AI deployments. Troubleshoot issues, analyze data, and communicate solutions effectively, bridging product, engineering, and customer succe...
Today
$80K - $110K *
Join a team that's redefining customer success through AI solutions. In this role, you'll troubleshoot and optimize AI deployments, ensuring seamless communication between engineering and clients whil...
1 week ago
$100K - $120K *
Grow your career with a dynamic role focused on coding, cloud resources, and database support. Lead automation projects, solve unique challenges daily, and collaborate with teams to deliver practical...
1 week ago
CUSTOMER SUPPORT TECHNICAL LEAD (DEP CS LEAD)
$147K - $227K *
Join a team that's redefining customer support in a dynamic IT environment. Lead service delivery and drive performance for a large user base, ensuring top-notch technology support while fostering con...
4 weeks ago
CUSTOMER SUPPORT TECHNICAL LEAD (DEP CS LEAD)
$147K - $227K *
Lead the transformation of customer support in a dynamic IT environment, ensuring efficient service delivery, strategic oversight, and optimal user satisfaction across diverse locations while fosterin...
4 weeks ago
$104K - $138K *
Transform business strategy into innovative software solutions by leading requirements elicitation and configuring our enterprise PLM ecosystem. Drive AI initiatives and enhance capabilities through a...
1 week ago
$124K - $163K *
Elevate your career by bridging design engineering with supply chain excellence. Lead IT solution architecture for Siemens Teamcenter, driving innovation and collaboration to optimize workflows and ac...
1 week ago
$124K - $163K *
Innovate solutions by bridging design engineering and supply chain operations, enhancing product compliance and accelerating time-to-market through advanced PLM strategies and AI-driven capabilities...
1 week ago
$78K - $250K *
Transform your career by providing critical technical support for system integrations. Collaborate with diverse teams to troubleshoot, enhance, and document solutions, ensuring seamless integration of...
3 weeks ago
$150K - $180K *
Champion technical enablement by collaborating with cross-functional teams to elevate customer engagement and drive excellence throughout the product lifecycle, ensuring teams are equipped with the to...
1 week ago
$68K - $127K *
Redefine technology support by delivering advanced on-site solutions, collaborating with teams to enhance operational efficiency, and driving improvements in a complex industrial environment...
1 week ago
Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
$85K - $130K *
Join a team that supports commercial aircraft programs by assessing structural damages, developing innovative repairs, and collaborating with engineering experts to ensure compliance and optimal perfo...
Reposted 1 week ago
Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
$85K - $130K *
Advance design engineering for commercial aircraft by assessing damage, proposing repair solutions, and collaborating with experts to enhance safety standards in a dynamic, fast-paced environment...
Reposted 1 week ago
Service Delivery Center, Senior DevOps Engineer
$67K - $136K *
Drive innovation by optimizing cloud infrastructure and delivery automation. Collaborate with cross-functional teams to deliver reliable, scalable platforms for financial services clients, ensuring se...
2 weeks ago
$82K - $91K *
Champion IT support by delivering technical assistance and troubleshooting for computer systems, networks, and software applications, ensuring operational efficiency for Department of Defense personne...
1 week ago
IT Support/Engineer, Workplace Technology
$80K - $95K *
Empower a dynamic workplace by managing IT support, AV systems, and network performance. Take ownership of technology solutions, enhance user experience, and drive efficiency in a fast-paced corporate...
Reposted today
$118K *
Transform fleet reliability by leveraging advanced aircraft systems knowledge and predictive maintenance tools. Collaborate with teams to monitor performance, troubleshoot issues, and implement correc...
Today
$118K *
Drive operational excellence by leveraging advanced aircraft systems expertise to enhance fleet reliability, minimize downtime, and ensure effective maintenance actions through real-time monitoring an...
Today
Senior Technical Enablement Engineer
$150K - $215K *
Unlock the potential of technical enablement by managing global projects, developing engaging content, and collaborating with teams to enhance enterprise security solutions and drive go-to-market succ...
Today
$80K - $95K *
Elevate our manufacturing efficiency by procuring and optimizing automation systems. Collaborate on design, oversee installations, and ensure operational excellence across facilities while troubleshoo...
Yesterday
$80K - $95K *
Transform automated systems engineering by integrating material handling and packaging solutions. Collaborate with cross-functional teams to ensure efficient project execution from concept to delivery...
3 days ago
$128K - $214K *
Unlock potential as a Senior Windows Engineer, managing enterprise infrastructure and delivering critical IT services. Collaborate with teams to enhance system performance and ensure security across d...
Today
$91K - $141K *
Optimize enterprise VoIP services by providing Tier II support, analyzing incidents, and ensuring compliance. Collaborate on installations and mentor technicians while exercising independent judgment...
5 days ago
$226K - $338K *
Join a dynamic team at the forefront of AI-powered customer experience, driving transformative solutions and measurable results. Collaborate cross-functionally to architect innovative strategies that...
Reposted 2 weeks ago
Technical Services Engineer - OSD Equipment
$80K - $95K *
Deliver hands-on technical support for OSD manufacturing equipment, ensuring reliable operations through troubleshooting, maintenance, and compliance with GMP standards while collaborating with cross...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.