Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Technical Support Engineer 2 - AI Networking
$74K - $96K *
Shape the future of AI Networking solutions by resolving complex issues for global enterprise customers. Collaborate with internal teams to drive quality and ensure operational excellence within Cloud...
Reposted 1 week ago
Technical Support Engineer 2 - AI Networking
$74K - $96K *
Unlock your potential by resolving complex AI Networking solutions for global enterprise customers. Ensure top-tier support in connectivity, cloud, and computing environments while collaborating acros...
Reposted 1 week ago
$110K *
Empower our customers by delivering hands-on technical support and demonstrations for advanced counter-drone technology. Join a dynamic team, troubleshoot complex issues, and help shape our new US fac...
Yesterday
$90K - $110K *
Lead the charge in resolving complex technical issues, enhancing support processes, and collaborating with engineering teams to improve product functionality and customer satisfaction in a dynamic B2B...
Today
Designated Technical Support Engineer, Ops
$120K - $175K *
Empower our Support team by analyzing metrics, enhancing AI tools, and driving operational excellence. Collaborate with cross-functional teams to optimize processes and improve customer experience thr...
2 weeks ago
$80K - $95K *
Lead the charge in enhancing customer satisfaction through effective technical support. Engage in incident management, troubleshoot banking systems, and collaborate with cross-functional teams to opti...
Reposted 1 week ago
$79K - $106K *
Join a dynamic team as a Technical Support Engineer, bridging support and engineering. Tackle complex issues, enhance customer satisfaction, and drive improvements in application performance while uti...
3 weeks ago
Technical Support Engineer (Package Substrate)
$120K - $145K *
Partner with us to lead technical initiatives for advanced package substrate programs, ensuring successful mass production launches through effective collaboration and issue resolution with teams in K...
Today
Technical Support Engineer - Sales Cloud
$80K - $122K *
Accelerate progress at a leading technology company by providing expert technical support and guidance. Manage customer relationships, troubleshoot complex issues, and enhance Salesforce adoption to m...
Reposted today
Technical Support Engineer - Sales Cloud
$80K - $122K *
Innovate customer experiences by providing expert technical support, solving complex issues, and guiding clients through Salesforce technology adoption to maximize business value and drive organizatio...
Reposted today
Technical Support Engineer - Sales Cloud
$80K - $122K *
Engineer exceptional customer outcomes by providing expert technical support and guidance, resolving complex issues, and fostering strong relationships through proactive communication and collaboratio...
Reposted today
Technical Support Engineer - Sales Cloud
$80K - $122K *
Advance customer success by delivering expert technical support and guidance, ensuring seamless adoption of Salesforce technology while resolving complex issues efficiently in a dynamic global environ...
Reposted today
$75K - $126K *
Empower engineering teams by providing Level 3 support for robotic waterjet cutting systems. Troubleshoot, document, and enhance software solutions while collaborating across departments to ensure opt...
Today
$110K - $140K *
Drive system reliability and user satisfaction by supporting complex applications, diagnosing issues, and collaborating across teams to enhance processes and improve technical systems in a dynamic inv...
2 weeks ago
$120K - $140K *
Partner with us to enhance technical support for customers utilizing sustainable GPU computing. You'll drive innovation across AI/ML, simulations, and biology, ensuring seamless operations while colla...
4 weeks ago
$120K - $140K *
Transform customer experiences by delivering exceptional technical support, troubleshooting cloud technologies, and collaborating across teams to optimize solutions, all while contributing to sustaina...
4 weeks ago
$85K - $110K *
Lead the charge in providing advanced remote technical support for complex security systems. Serve as a senior technical authority, mentoring junior engineers and resolving critical issues across ente...
1 week ago
Technical Services Engineer (TSE) I
$91K - $122K *
Unlock potential by leading technical services for Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures in complex environments, ensuring exc...
2 weeks ago
Technical Services Engineer (TSE) I
$111K - $149K *
Join a team that's dedicated to optimizing energy performance in complex environments. Leverage your expertise in HVAC and energy management to drive innovative solutions and mentor others in the comm...
2 weeks ago
Technical Services Engineer (TSE) I
$111K - $149K *
Join a team that's redefining energy efficiency by providing technical expertise in Energy-as-a-Service projects. Collaborate across disciplines to optimize system performance and mentor staff while e...
2 weeks ago
Technical Services Engineer (TSE) I
$101K - $135K *
Drive your career forward as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with...
2 weeks ago
Technical Services Engineer (TSE) I
$101K - $135K *
Transform energy conservation initiatives by providing technical expertise in retro-commissioning projects across multi-building portfolios, ensuring optimal system performance and client satisfaction...
2 weeks ago
Technical Services Engineer (TSE) I
$101K - $135K *
Engage your expertise to drive energy conservation initiatives in complex multi-building projects. Collaborate with teams to optimize system performance and mentor staff, ensuring excellence in energy...
2 weeks ago
Technical Services Engineer (TSE) I
$111K - $149K *
Join a team that's dedicated to optimizing energy performance through innovative solutions. Leverage your technical expertise in HVAC and energy management to drive successful project outcomes in comp...
2 weeks ago
$69K - $104K *
Join a team that's dedicated to providing exceptional technical support for broadband and networking products. Collaborate with engineering teams to resolve customer issues and enhance user experience...
2 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.