Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$80K - $95K *

Transform fleet reliability through hands-on investigation and program development. Drive root cause analysis and preventative maintenance for deployed products, ensuring optimal performance as the co...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by designing and validating advanced GPS/GNSS navigation solutions for airborne systems, ensuring performance and integrity in complex environments while collaborating across engineer...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $130K *

Champion enterprise endpoint management by optimizing Microsoft Intune for Windows and mobile devices while enhancing user experience and operational consistency across various technology teams...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Drive the design and integration of advanced electrical systems, leveraging expertise in signal processing and machine learning to solve complex challenges. Mentor junior engineers and contribute to s...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$72K - $93K *

Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$55K - $126K *

Champion organizational excellence by leveraging your technical editing skills to enhance performance through strategic recommendations and operational improvements across various management advising...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$77K - $89K *

Transform educational IT support by providing expert assistance in computer systems administration and troubleshooting. Collaborate with a dynamic team to enhance user experience and ensure seamless o...

Whitehorse, YTIn-Person

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Unlock your potential by providing vital application support and integration development for mission-critical systems. Collaborate with teams to resolve issues, enhance user experience, and ensure dat...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive your career with a role focused on application support and integration development, ensuring seamless operations for mission-critical systems while collaborating with users and vendors to resolv...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $149K *

Lead the charge in providing advanced technical support for high-tech aircraft systems. Collaborate with military personnel to troubleshoot and resolve complex issues, ensuring operational efficiency...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $149K *

Join a team that's dedicated to providing advanced technical support for high-tech aircraft systems. Collaborate with military personnel to troubleshoot and resolve complex issues, ensuring optimal ai...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $218K *

Elevate product serviceability by collaborating with cross-functional teams to define requirements, validate features, and enhance customer experience through effective troubleshooting and support str...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $122K *

Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic engineering team to design and support multi-security-level systems, focusing on secure network architectures and virtualization technologies. Collaborate on system integration, testing...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Champion testing excellence by designing, implementing, and executing test strategies for software, ensuring product compliance with regulatory standards while collaborating closely with developers an...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Seeking a proactive Test Engineer to lead integration and verification of software products, ensuring compliance with specifications through automated and manual testing. Collaborate within R&D to enh...

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Transform customer experiences by leading a dynamic Technical Support Team. Drive efficiency and innovation while ensuring high-quality support for integrated hardware and software solutions, fosterin...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$135K - $160K *

Lead the charge in shaping a high-impact Solution Consulting team, driving complex enterprise deals while mentoring others. Influence strategy and growth in a dynamic environment, ensuring measurable...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $118K *

Support clients by providing technical application assistance in Fixed Income and Derivatives. Collaborate with teams to resolve issues, enhance processes, and deliver high-quality service while maint...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Support our anti-money laundering platform by resolving technical issues, managing databases, and collaborating with stakeholders. Leverage your SQL and cloud computing skills to enhance operations an...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Engage in innovative project planning and execution as a key member of a dynamic technical team, mentoring peers while managing IT environments globally for enhanced operations and continuous improvem...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K *

Join a team that's dedicated to enhancing IT support for a dynamic workplace. You'll provide hands-on assistance, onboard new employees, and ensure seamless technology access for all, driving improvem...

Today

  •   Less than 5 years exp.  •   Information Technology

$125K - $175K *

Lead the charge in designing and coordinating process utility systems for pharmaceutical operations, ensuring compliance with industry standards and collaborating across disciplines to deliver impactf...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $110K *

Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.