Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$62K - $141K *

Engineer innovative electrical systems and components, supporting design, testing, and integration for diverse applications. Collaborate with experienced engineers to tackle complex challenges and gro...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$77K - $130K *

Join a team that's dedicated to solving complex challenges in optical/electro-mechanical systems. Collaborate with engineers to enhance customer support and drive innovative solutions while traveling...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$127K - $183K *

Transform customer solutions by architecting AI-driven applications using Google Cloud. Collaborate cross-functionally to optimize performance and deliver innovative, scalable solutions that meet busi...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$73K - $91K *

Unlock potential by providing expert IT support and technical services to enhance user experience. Collaborate with teams to troubleshoot, maintain, and install hardware and software, ensuring optimal...

Ottawa, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$105K - $125K *

Optimize application performance and reliability by providing expert support and maintenance for critical business systems. Collaborate with cross-functional teams to troubleshoot issues, enhance oper...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Drive the architecture and automation of core IT systems, ensuring reliability and security. Collaborate with cross-functional teams to enhance productivity and support executives in a fast-paced envi...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Shape your career by supporting and maintaining complex broadcast systems for live media production. Collaborate with diverse teams to troubleshoot and enhance critical technologies in a fast-paced en...

1 week ago

  •   Less than 5 years exp.  •   Media

$86K - $198K *

Elevate mission impact by designing Cloud-based software systems. Leverage your expertise in Agile methodologies and documentation to transform real-world needs into effective engineering solutions th...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Join a team that's dedicated to maintaining mission-ready aircraft by troubleshooting and repairing custom electronics. Collaborate with engineers to enhance equipment reliability while utilizing adva...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $105K *

Join a team that's dedicated to elevating client support standards. You'll troubleshoot complex issues, foster client relationships, and collaborate with developers to enhance product documentation an...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$145K - $175K *

Explore the future of network infrastructure by leading large-scale AI deployments. Drive strategic planning, collaborate cross-functionally, and ensure high standards in network reliability and perfo...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $175K *

Shape the future of network infrastructure by leading deployment strategies and execution for large-scale AI backbone networks. Collaborate cross-functionally to enhance reliability and performance wh...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Innovate your career by leading network deployment strategies for large-scale AI infrastructure. Drive technical excellence and collaboration across teams to enhance network reliability and performanc...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the deployment and support of global Edge and Backbone networks, tackling complex challenges while collaborating cross-functionally to enhance network infrastructure and drive best practices in a...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$62K - $111K *

Accelerate progress at the forefront of test engineering by supporting the development and commissioning of test solutions, enhancing production efficiency, and driving continuous improvement in test...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$62K - $111K *

Drive the charge in developing and optimizing test solutions, ensuring quality and efficiency in production. Collaborate with teams to enhance processes and deliver comprehensive documentation and tra...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $137K *

Empower customers as a Senior Technical Support Engineer, solving complex technical issues with modern tools while enhancing user experience, collaborating with engineering, and shaping innovative sup...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $105K *

Join our Client Success team as a Senior Support Engineer, where you'll elevate support standards, foster client relationships, and collaborate with developers to resolve complex issues, ensuring exce...

CanadaRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $155K *

Partner with us to enhance technical support, ensuring effective resolutions for complex customer scenarios while promoting self-reliance among Field Service Engineers and Technical Support Specialist...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $115K *

Join a dynamic team to support hardware engineering activities, focusing on design, prototype bring-up, and quality control. Utilize advanced lab equipment for component rework and inspections, ensuri...

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$88K - $105K *

Innovate network solutions by designing and implementing secure LAN/WAN infrastructures. Collaborate with teams to optimize performance and ensure compliance in a dynamic government environment, lever...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Oversee the design and maintenance of core infrastructure systems, ensuring stability, security, and scalability. Deliver advanced troubleshooting, manage projects efficiently, and enhance operational...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$71K - $117K *

Transform data center operations by providing expert IT support, troubleshooting, and guidance to enhance service quality. Collaborate with teams to ensure efficient workflows and compliance while man...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Deliver exceptional post-sales support for automated test products, ensuring customer satisfaction through effective troubleshooting, yield improvement, and technical consultancy. Collaborate with tea...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance customer satisfaction by providing exceptional after-sales support, enhancing production yields, resolving technical issues, and ensuring equipment performance excellence throughout product li...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.