Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$74K - $90K *
Lead the charge in delivering IT support for system operations, ensuring efficient resolution of end-user issues while collaborating with cross-functional teams to meet performance goals. Engage in ha...
Reposted 3 weeks ago
$95K - $115K *
Drive the employee technology experience by managing device readiness, support, and compliance for Windows and macOS systems. Collaborate with teams to enhance service delivery and mentor junior staff...
2 days ago
$70K - $100K *
Optimize IT operations by managing endpoint support and user experience. Collaborate with global teams to enhance security, streamline processes, and ensure seamless technology access for users across...
2 weeks ago
$80K - $95K *
Join the Wireless Connectivity Solutions team to design, implement, and maintain Cisco wireless networks while driving innovative solutions and collaborating with diverse stakeholders across various p...
3 weeks ago
$75K - $110K *
Unlock the potential of your desktop support skills as you become the primary expert in Microsoft Windows administration, providing essential technical support and ensuring seamless operations for our...
Reposted 3 weeks ago
$138K - $196K *
Join a team that's redefining campus network management by leveraging AI to enhance customer operations, drive product adoption, and create impactful technical content while engaging directly with cli...
1 week ago
Manager, Technical Support Engineering
$500K+*
Empower customer satisfaction by leading technical support strategies, resolving complex issues, and mentoring a skilled team. Collaborate cross-functionally to enhance product performance and drive c...
Today
$95K - $115K *
Join a team that's driving innovation in HVAC solutions through close client collaboration and expert guidance. Elevate your career by engaging in multifaceted projects, while enjoying a supportive, t...
Reposted 6 days ago
SASE Support Engineer (IT Engineering)
$92K - $153K *
Unlock potential by joining a dynamic team focused on delivering secure access solutions. Collaborate with experts to tackle complex security challenges and enhance global operations using cutting-edg...
Today
$90K - $110K *
Pioneer the advancement of server technologies by developing benchmarks, managing technical collateral, and presenting thought leadership. Collaborate with product teams to create impactful solutions...
Reposted 2 days ago
$128K - $214K *
Lead the charge in enhancing enterprise infrastructure capabilities, collaborating with teams to implement advanced IT solutions, ensuring security and compliance across diverse environments while opt...
3 days ago
$62K - $141K *
Join a dynamic team as you develop and secure cloud container solutions, leveraging cutting-edge technology to enhance client environments and drive mission-critical change in a fast-paced DevOps role...
Reposted 5 days ago
$80K - $95K *
Drive customer satisfaction by diagnosing and resolving complex platform issues, collaborating with cross-functional teams to enhance user experience and ensure system reliability, while mastering our...
Reposted 1 week ago
$65K - $97K *
Transform complex application support by providing Tier 3 engineering expertise, troubleshooting production issues, and collaborating across teams to enhance system reliability and performance. Drive...
Reposted 2 days ago
$95K - $115K *
Elevate your career by providing expert process engineering support for sulfuric acid alkylation customers across the Americas. Become a trusted advisor, driving reliability improvements and identifyi...
3 weeks ago
Advanced Technical Support (ATS) Engineer
$65K - $101K *
Drive advanced technical support for complex DesignJet issues, collaborating with teams to enhance service quality and customer experience. Utilize deep product knowledge to resolve hardware, software...
Reposted 3 weeks ago
Member of the Technical Staff - Forward Deployed Engineer
$100K - $120K *
Join a team that's transforming scientific data into actionable insights. Collaborate with scientists in lab environments, prototype solutions, and enhance workflows to deliver real value to partners...
Yesterday
$108K - $148K *
Drive innovation by guiding semiconductor products from concept to qualification. Collaborate with customers and R&D to optimize processes, troubleshoot complex issues, and ensure peak equipment perfo...
1 week ago
$80K - $95K *
Drive innovation by bridging Support and Engineering teams, analyzing complex client issues, and ensuring effective resolutions. Own escalations from start to finish, enhancing collaboration and deliv...
2 weeks ago
Technical Support Representative (CX)
$80K - $90K *
Join a team that's dedicated to delivering exceptional technical support, specializing in hydraulic and pneumatic systems. You'll engage with customers, ensuring their needs are met while fostering st...
2 weeks ago
$82K - $104K *
Shape the future of product support by driving new product introductions and ensuring service readiness for advanced ion beam technologies. Collaborate with cross-functional teams to enhance customer...
Reposted 2 days ago
$86K - $198K *
Champion the design and development of advanced DoD munition systems. Lead complex mechanical engineering projects, ensuring integration and technical excellence while mentoring teams and driving inno...
1 week ago
$141K - $236K *
Unlock your potential as you support and enhance multi-platform network solutions, ensuring optimal performance and security in a dynamic environment. Collaborate with a team of experts to drive innov...
6 days ago
$114K - $190K *
Join a team that's dedicated to enhancing network security and performance. Leverage your expertise in advanced networking technologies to troubleshoot, design, and implement solutions while providing...
2 weeks ago
$114K - $190K *
Unlock potential by integrating advanced network solutions and security protocols. Collaborate with a global team to troubleshoot and support complex systems, ensuring seamless connectivity across div...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.