Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$125K - $172K *

Transform partner strategies into impactful services that enhance market offerings. Drive collaboration across teams to optimize service delivery, ensuring alignment with partner solutions and maximiz...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $95K *

Shape the client experience by managing estate planning cases, ensuring efficient communication and document production while collaborating with attorneys in a fully remote environment. Deliver except...

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$150K - $180K *

Shape the future of enterprise-scale cybersecurity by leading vulnerability management initiatives. Drive program strategy, enhance client relationships, and mentor teams to achieve measurable risk re...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Champion enterprise-scale delivery by leading vulnerability management initiatives, driving program strategy, and fostering client relationships to achieve measurable risk reduction across diverse tec...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enterprise-scale vulnerability management, driving strategy and governance while transforming technical initiatives into measurable risk reduction across diverse teams and stakehold...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $172K *

Join a dynamic team to drive partner services strategy, translating market needs into impactful solutions. Collaborate across functions to enhance service offerings, secure investments, and enable sal...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$112K - $162K *

Elevate your career by managing daily operations of managed services contracts. Collaborate with diverse teams to ensure service delivery excellence, optimize processes, and drive client satisfaction...

Montreal, QCIn-Person

3 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $180K *

Oversee global delivery operations, optimize resource allocation, and ensure quality governance. Collaborate with cross-functional teams to enhance customer engagement and drive continuous improvement...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Empower client success by building strategic relationships, driving measurable outcomes, and managing contract P&L. Leverage ITIL expertise and business acumen to optimize service utilization and ensu...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $207K *

Elevate client operations by leading TMT solutions, driving impactful transformations through strategic planning, stakeholder engagement, and innovative technology integration to achieve measurable bu...

4 days ago

  •   Less than 5 years exp.  •   Business Services

$74K - $129K *

Transform the delivery landscape by leading strategic risk mitigation efforts across North America. Collaborate with Delivery Service Partners to enhance staffing processes and ensure operational exce...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $150K *

Champion innovative project delivery and client engagement while overseeing complex building renewals and asset management. Lead interdisciplinary teams to elevate project quality from concept through...

Vancouver, BCIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$99K - $120K *

Unlock potential by managing end-to-end delivery of infrastructure projects, ensuring stakeholder satisfaction and proactive risk management while collaborating with diverse teams to achieve strategic...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Elevate your career by driving product delivery excellence across teams. You'll ensure timely resolution of client requests and bugs, coordinating efforts between Product, Engineering, and Customer Ex...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Lead the charge in delivering exceptional client services by managing a team of Engagement Managers, driving project success, and fostering strong relationships across diverse stakeholders to ensure o...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Engage with customers to enhance service delivery, manage expectations, and ensure satisfaction. Collaborate across teams to execute service agreements, monitor performance, and drive continuous impro...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Engage with high-value clients to drive satisfaction and revenue growth. Leverage strategic insights and relationship management to enhance client experiences, ensuring retention and expansion through...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $220K *

Transform operations by leading IT service delivery teams, driving strategic growth, and implementing automation. Leverage your extensive experience to enhance quality and efficiency in a dynamic, hig...

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$104K - $215K *

Join a team that's redefining the future of cybersecurity service delivery. As the Service Owner, lead global operations of the Security Inquiry Response Center, driving strategic initiatives and fost...

Toronto, ONIn-Person

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Champion the technical delivery of innovative digital solutions, ensuring seamless airport operations and enhancing passenger experiences through collaboration with product teams and vendors...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Transportation

$78K - $137K *

Elevate digital infrastructure by leading a skilled team to optimize data center operations, ensuring seamless connectivity and operational excellence while driving innovations that support a global t...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $137K *

Manage a dynamic team to optimize data center operations, ensuring seamless connectivity and operational excellence while driving innovations in infrastructure delivery across global technology networ...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$96K - $169K *

Join a dynamic team to optimize digital infrastructure, driving operational excellence and seamless connectivity solutions in a fast-paced data center environment. Lead and mentor staff while managing...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by leading complex software deployments, ensuring seamless transitions from sales to operations. Collaborate with cross-functional teams to optimize project delivery and enhance custo...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead and enhance learning operations by managing impactful educational programs. Drive leadership development and technical training initiatives, ensuring alignment with organizational goals and foste...

6 days ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.