Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$120K - $145K *

Join us to drive execution and delivery of critical IT services for a major defense program. Oversee complex projects, integrate technical efforts, and ensure alignment with mission priorities while f...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$98K - $154K *

Transform IT service delivery by leading technical teams, optimizing operations, and enhancing client relationships. Drive efficiency and scalability while ensuring high-quality support across multipl...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform your career by leading operational excellence for top AI clients. Drive service delivery, manage critical escalations, and optimize processes to enhance service quality and efficiency, contr...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Champion operational excellence by optimizing service delivery for top AI clients. Drive strategic growth through effective stakeholder management, incident resolution, and continuous improvement, ens...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in optimizing service delivery for top-tier AI clients. Drive operational excellence, manage critical escalations, and enhance service quality through data-driven insights and strategi...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Shape the future of service delivery by optimizing processes and enhancing customer relationships. Lead operational excellence for AI clients, driving transparency and continuous improvement while man...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Empower your career by managing technical delivery projects, leveraging your expertise to solve complex challenges while mentoring junior team members and ensuring successful project execution across...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$96K - $136K *

Lead the charge in delivering complex enterprise data initiatives, ensuring strategic alignment across teams. Your role will involve planning, risk management, and stakeholder engagement, driving succ...

Toronto, ONIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $156K *

Elevate your career by leading end-to-end technical delivery for ServiceNow IRM and SecOps products. Collaborate with cross-functional teams to translate business priorities into actionable plans, ens...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Legal & Accounting

$80K - $90K *

Manage onsite support operations, ensuring service delivery excellence, team productivity, and high client satisfaction. Collaborate across departments to enhance processes and foster a professional s...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$81K *

Advance customer success by managing service delivery and enhancing client relationships. Collaborate with teams to drive revenue growth and ensure high-quality service experiences, while advocating f...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Business Services

$72K - $145K *

Optimize software and mobility asset management programs to enhance compliance, cost efficiency, and service delivery. Lead strategic initiatives in software licensing, vendor governance, and lifecycl...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $156K *

Join us to oversee complex, multi-site software deployments, ensuring successful outcomes through governance and stakeholder management. Collaborate with teams and executives to drive programme succes...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $172K *

Unlock strategic partnerships by translating market insights into impactful services. Drive collaboration across teams to enhance service offerings, ensuring alignment with partner solutions and maxim...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Transform client collaboration by leading enterprise Asana implementations. Serve as a trusted advisor, driving adoption and delivering tailored solutions that enhance business results through expert...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock your potential by leading enterprise Asana implementations, guiding clients through transformative collaboration. Drive measurable adoption and business results while managing project delivery...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $140K *

Lead the charge in managing complex IT projects, ensuring timely delivery and exceptional service. Collaborate with teams and stakeholders to drive successful outcomes while adhering to project manage...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $108K *

Lead cross-functional initiatives by driving strategy, managing SRE operations, and optimizing CI/CD pipelines. Collaborate with teams to enhance production stability and implement AI-driven automatio...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Contribute to project success by managing deliverables, risks, and stakeholder communication. Drive continuous improvement and oversee project execution while ensuring alignment with business needs an...

Montreal, QCIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive operational excellence by leading infrastructure and workload automation services. Oversee incident response and service delivery, ensuring high performance and reliability across diverse techno...

Pennsylvania, USRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $173K *

Elevate your career as a Service Delivery Manager, overseeing 140+ tech resources and multiple data center services. Drive client engagements, manage projects, and ensure cloud-based service delivery...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $127K *

Champion project success by leading cross-functional teams, ensuring compliance, and driving process improvements. Collaborate with stakeholders to deliver high-quality results across diverse projects...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$97K - $162K *

Elevate IT service delivery for a major federal client, managing a team to ensure high-quality services, compliance, and client satisfaction. Leverage your expertise in ITIL and federal standards to o...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Technical Services

$97K - $162K *

Elevate your career as an ITSM Service Delivery Manager, leading IT services for a major federal client. Drive high-quality service delivery, manage a dedicated team, and implement ITIL best practices...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.