Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$150K - $180K *

Champion technical excellence by leading a talented engineering team to design, build, and enhance scalable systems, ensuring a reliable and efficient product that improves patient care and satisfacti...

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $150K *

Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...

1 month ago

  •   5 - 7 years exp.  •   Media

$164K - $225K *

Shape the future of IT Services by leading strategic initiatives, managing risks, and optimizing performance to support innovative digital asset solutions while ensuring operational readiness and resi...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $105K *

Support and enhance client relationships by strategically managing service delivery, mentoring a dedicated team, and proactively addressing client needs to optimize growth within a complex insurance l...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Champion client relationships and drive insurance service excellence by managing a team focused on enhancing service delivery for Charter Schools while strategizing growth and retention within a compl...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate organizational effectiveness by leading change management initiatives, developing training materials, and engaging stakeholders to ensure seamless transitions in military service contracts wit...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$171K - $260K *

Engage with senior executives to drive strategic marketing solutions, deepen relationships, and expand LinkedIn's influence across organizations. Collaborate with teams to deliver integrated strategie...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Pioneer client success by leveraging technology and insights to enhance satisfaction, retention, and revenue. Collaborate with teams to ensure timely project launches and foster long-term relationship...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$165K - $180K *

Lead the charge in enhancing Client Success operations by partnering with leadership to streamline processes, set strategic goals, and drive performance metrics, ultimately ensuring successful client...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Elevate partner relationships in a strategic leadership role responsible for guiding a team and enhancing partner success through AI-driven workflows and high-touch service...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Unlock potential by transforming workflows and enhancing team capabilities through AI. Collaborate across departments to implement innovative solutions that streamline operations and drive sustained a...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Reimagine product management by leading AI-driven initiatives from concept to launch. Join a dynamic team to shape innovative solutions, drive market insights, and enhance customer experiences in a fa...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $140K *

Manage comprehensive test programs by developing methodologies, analyzing outcomes, and ensuring quality across multiple projects. Collaborate with stakeholders to mitigate risks and deliver effective...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$139K - $239K *

Empower client management by leading product vision and execution across key capabilities. Collaborate with cross-functional teams to enhance advisor and client experiences while ensuring compliance a...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Accelerate progress at the forefront of product management, leading initiatives that enhance client management capabilities. Collaborate with cross-functional teams to define vision, prioritize roadma...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Join a team that's redefining client management through innovative product leadership. Drive product vision, execution, and performance across key capabilities, enhancing advisor and client experience...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Lead product vision and execution for Client Management capabilities, driving integrated solutions that enhance advisor and client experiences while ensuring compliance and operational excellence acro...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Lead the charge in optimizing paid media strategies, driving demand generation, and enhancing brand awareness across diverse digital platforms. Collaborate with teams to maximize campaign performance...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $183K *

Unlock potential by leading NPI manufacturing initiatives in a dynamic team, overseeing all aspects from production setup to logistical coordination. Drive innovation and collaboration to ensure succe...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$160K - $195K *

Lead the charge in shaping innovative AI-driven products by owning the roadmap, collaborating with cross-functional teams, and driving customer-centric solutions that enhance user experiences and meet...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $125K *

Lead the charge in managing strategic relationships with government and military aviation customers, driving retention and growth across Latin America and South America while ensuring operational inte...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Champion customer success for public sector accounts by driving onboarding, adoption, and retention. Collaborate with government agencies to ensure seamless deployment and growth, while presenting ins...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading product marketing initiatives that shape market positioning and drive customer engagement. Collaborate across teams to influence product decisions and create compelling nar...

Montreal, QCIn-Person

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$232K - $319K *

Accelerate progress at the forefront of cybersecurity by leading a dynamic team of Solutions Engineers. Drive partner engagement, foster relationships, and execute strategic initiatives to enhance per...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Unlock your potential as a Senior Financial Analyst, driving financial insights and models to support growth. Collaborate across teams to enhance forecasting accuracy and optimize performance, playing...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.