Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$169K - $232K *

Join us to drive product strategy for securing AI agents, defining capabilities for identity management and governance. Collaborate with cross-functional teams to deliver innovative solutions that enh...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $232K *

Shape the future of AI security by driving product strategy for Okta's AI agent identity solutions. Collaborate with cross-functional teams to develop robust features that ensure secure, identity-driv...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$189K - $260K *

Drive the product strategy for securing AI agents, defining capabilities for identity management, permissions, and audit trails. Collaborate with cross-functional teams to ensure robust governance and...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion a high-growth sales strategy by developing a results-driven team to achieve revenue targets, expand market presence, and foster strategic client relationships while ensuring continuous improv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$155K - $200K *

Join a team that's redefining AI management by shaping product vision and strategy. Collaborate with engineers and customers to deliver complex software solutions that ensure reliable AI performance a...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Manage complex cybersecurity verification programs across large-scale data center projects. Lead coordination among diverse teams, ensuring operational readiness and technical integration throughout c...

United StatesRemote

5 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$144K - $242K *

Lead the development of an AI-driven seller experience, shaping product strategy and engaging homeowners throughout their selling journey. Collaborate across teams to define success metrics and protot...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Explore new growth opportunities as you drive product innovation, validate ideas, and shape strategies. Collaborate with cross-functional teams to deliver impactful solutions for real estate investors...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$84K - $143K *

Elevate your career by managing end-to-end employee lifecycle processes, optimizing workflows, and ensuring compliance across the Americas. Collaborate with HR partners to drive strategic initiatives...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $143K *

Optimize employee lifecycle processes across the Americas, ensuring compliance and operational excellence. Collaborate with HR partners to enhance workflows, manage complex cases, and lead projects th...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Champion the integration and implementation of talent management applications, ensuring seamless configuration, testing, and support. Collaborate with cross-functional teams to enhance user experience...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$125K - $150K *

Drive operational excellence by leading multi-team managers in executing compliant money movement flows. Collaborate cross-functionally to enhance customer experiences while ensuring risk mitigation a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$153K - $207K *

Unlock potential by designing and implementing AWS solutions that drive customer success. Collaborate with stakeholders to assess needs, optimize performance, and manage risks throughout the project l...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$153K - $207K *

Help us drive customer success by designing and implementing AWS solutions. You'll leverage your technical expertise to manage complex projects, ensuring optimal performance and adherence to best prac...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion the evolution of our ML Platform, collaborating with cross-functional teams to define priorities, enhance scalability, and ensure reliability while driving innovative AI solutions that meet u...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $155K *

Join a team that's redefining Field Intelligence by leading technology strategy and product management. Drive innovation in analytics and AI to enhance decision-making and field effectiveness across a...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $155K *

Unlock your potential as a Senior Manager in Product Management, leading the technology strategy and roadmap for a unified Field Intelligence platform. Drive innovation and enhance decision-making thr...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$104K - $144K *

Lead the charge in nurturing and expanding relationships with 200+ law firm clients, driving retention and upsells while building a foundational post-sale strategy in a dynamic, high-impact role...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$116K - $148K *

Transform enterprise operations by guiding customers in AI adoption and maximizing Asana's capabilities. Own post-sales relationships, ensuring measurable outcomes and strategic success across a portf...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Transform client relationships by managing employee health benefits, ensuring compliance, and strategizing renewal processes. Leverage your expertise to enhance coverage options and deliver exceptiona...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Transform partner ecosystems by driving growth through strategic alliances. Leverage your entrepreneurial sales mindset to deliver measurable revenue and establish EPAM as a leader in AI-enabled digit...

Today

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Unlock potential by driving growth through our AI partner ecosystem. Leverage your entrepreneurial sales mindset to deliver measurable revenue via new-logo acquisition and partner-led strategies, whil...

New York, NYRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower partner marketing initiatives by developing strategies that drive qualified referrals and pipeline growth across diverse partner ecosystems in North America and EMEA. Collaborate with stakehol...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Staffing

$150K - $159K *

Analyze and build evaluation frameworks for AI agents, ensuring quality and performance meet client and business standards. Collaborate with cross-functional teams to establish testing methodologies a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock client potential by driving adoption and optimizing solutions across legal accounts. Serve as a trusted advisor, ensuring clients maximize their investment in Intapp products while fostering lo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.