Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$120K - $145K *

Shape innovative marketing strategies by leveraging emerging technologies like AI. Collaborate with senior stakeholders to craft compelling narratives and lead client engagements, ensuring impactful s...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $190K *

Innovate the deployment process by leading two squads to ensure seamless integration and self-service capabilities for customers, driving measurable outcomes and enhancing product effectiveness in a d...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $179K *

Collaborate with cross-functional teams to drive material strategy and execution, ensuring timely product availability and supply chain efficiency in a dynamic, regulated environment. Your expertise w...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $110K *

Engage with clients to enhance their advertising success through strategic guidance and support. Collaborate closely with internal teams to optimize product experiences and drive performance, ensuring...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Advance your career by managing client relationships and driving success with programmatic advertising. Collaborate with top brands to optimize their campaigns and enhance their experience with innova...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Lead a dynamic team to define and execute product strategies, translating market needs into innovative solutions for industrial and commercial applications, while driving cross-functional collaboratio...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$87K - $110K *

Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer satisfaction and growth as the first Customer Success Manager, overseeing account health, facilitating onboarding, and collaborating with teams to enhance product offerings based on cus...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$161K - $191K *

Unlock potential by leading a growth-driven team in environmental consulting. Drive business development and deliver innovative solutions while managing diverse projects across various sectors. Make y...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Staffing

$110K - $130K *

Champion strategic partnerships with global carriers to optimize connectivity costs, manage procurement processes, and enhance collaboration across teams. Drive IoT carrier strategies and ensure compl...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Pioneer innovative strategies to enhance partner engagement and revenue growth. Collaborate across teams to optimize account management processes and ensure exceptional experiences for commercial supp...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $155K *

Elevate your career by driving impactful marketing initiatives in the AI sector. Collaborate with cross-functional teams to enhance brand presence and engage key stakeholders through innovative events...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$160K - $200K *

Champion innovative banking solutions for small businesses by owning product strategy and delivery across payment experiences, account services, and security, ensuring simplicity and trustworthiness i...

4 days ago

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Shape the future of customer engagement by driving success and value for clients. Collaborate with cross-functional teams to enhance customer journeys, ensuring alignment with their security objective...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Join a team that's redefining talent acquisition by leading complex Engineering and ML searches. Collaborate with executives, influence hiring strategies, and enhance candidate experiences while drivi...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Join a team that's redefining technical recruitment by leading complex Engineering and ML searches. Collaborate with executives, influence hiring strategies, and enhance candidate experiences while dr...

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Engage with us to drive account growth by identifying opportunities, strengthening client relationships, and executing strategic sales initiatives. Leverage your expertise to exceed targets and enhanc...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $200K *

Build the US hiring function from the ground up, owning end-to-end recruitment for go-to-market roles. Collaborate with leadership to innovate processes and enhance talent acquisition in a fast-paced...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead complex IT programs with strategic oversight to ensure successful delivery and alignment with organizational goals in a dynamic federal environment. Foster stakeholder engagement and continuous i...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $120K *

Transform integrated marketing strategies for diverse client events. Lead multiple campaigns, optimize performance, and drive measurable outcomes while collaborating with teams to enhance audience eng...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Drive customer success and revenue growth by managing relationships, upselling, and ensuring satisfaction for existing clients in the SaaS property management sector. Leverage strong communication and...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $139K *

Drive customer success by managing a portfolio of Private Sector accounts, ensuring product adoption, renewals, and growth. Build relationships with security teams to deliver exceptional outcomes and...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $139K *

Contribute to customer success by driving adoption and growth across strategic accounts. Build trusted relationships with security teams, execute account strategies, and leverage data to enhance produ...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Engage with healthcare clients to maximize value from innovative software solutions. Collaborate on onboarding, account health, and usage strategies to enhance customer satisfaction, adoption, and ret...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Shape the future of customer success by managing key relationships, driving retention, and identifying growth opportunities. Collaborate with cross-functional teams to ensure customer satisfaction and...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.