Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$123K - $186K *

Drive customer success by partnering with enterprise clients to optimize integration strategies, ensuring seamless adoption and long-term value realization through tailored solutions and proactive eng...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$136K - $225K *

Join as a Senior Product Manager to lead the development of innovative data and AI-driven marketing solutions. Drive product strategy, engage with clients, and enhance customer loyalty through advance...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Empower client success in the sports and entertainment sector by managing relationships with leagues and teams. Drive adoption and expansion while ensuring measurable outcomes through strategic engage...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by managing relationships, driving adoption, and maximizing value from solutions. Collaborate with stakeholders to ensure effective implementation and ongoing support, fosteri...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Transform customer supply chains by defining strategic planning solutions. Collaborate across teams to shape product vision and drive measurable outcomes, ensuring market leadership and growth in a dy...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $140K *

Drive business growth by delivering strategic insights and exceptional service to Sellers. Collaborate to create tailored solutions, manage complex accounts, and enhance Seller satisfaction in a fast...

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$160K - $180K *

Transform enterprise customer success by owning key accounts, driving adoption, and building workflows collaboratively. Leverage technical skills and financial fluency to enhance client relationships...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$103K - $208K *

Unlock potential by driving customer success and retention through strategic engagement and tailored solutions in a dynamic, collaborative environment focused on maximizing the value of enterprise clo...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Empower community growth by driving sales initiatives, fostering relationships, and executing strategic marketing plans. Collaborate with teams to enhance resident experiences and ensure compliance wh...

2 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$95K - $115K *

Lead the charge in shaping client relationships and agency presence in the US. Drive account growth, manage projects, and collaborate with creative teams to deliver exceptional employer branding solut...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$176K - $327K *

Unlock potential by leading product marketing strategies for a cutting-edge data platform. Collaborate with cross-functional teams to create compelling content that simplifies complex technology, driv...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $165K *

Join a team that's dedicated to enhancing client success through strategic guidance and exceptional service delivery in Workday Application Managed Services. Drive performance, optimize outcomes, and...

Today

  •   5 - 7 years exp.  •   Business Services

$79K - $157K *

Drive impactful clinical data management across global projects, ensuring high-quality data delivery from start to finish. Collaborate with cross-functional teams and lead process improvements while m...

Durham, NCRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Drive customer adoption and satisfaction with Retail Lending solutions, ensuring value realization and proactive risk management. Champion post-sale experiences and collaborate cross-functionally to a...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$138K - $165K *

Shape the future of product management by owning a defined subdomain, driving outcomes, and mentoring peers. Collaborate closely with engineering to navigate ambiguity and deliver impactful results in...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $210K *

Shape competitive compensation strategies for the Revenue organization, ensuring alignment with market standards and internal equity. Collaborate with cross-functional teams to support scalable growth...

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$102K - $119K *

Partner with us to enhance client experiences, drive customer satisfaction, and improve retention. Leverage your expertise in strategic relationship management to ensure clients maximize the value of...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $210K *

Shape the future of Sales compensation by leading benchmarking, pay mix strategy, and salary design to ensure competitiveness and fairness across the Revenue organization while collaborating with cros...

Reposted 1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$102K - $159K *

Optimize customer success by serving as a key liaison across teams, driving account strategies, and enhancing security outcomes. Leverage technical expertise to guide clients through deployment and ad...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$151K - $204K *

Empower innovation by leading product management for a groundbreaking global solution. Drive the technical roadmap, collaborate with cross-functional teams, and enhance customer experiences through in...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Engage customers by owning the onboarding experience from contract to go-live. Manage multiple implementations, ensuring timely execution and exceptional service. Collaborate cross-functionally to enh...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$210K - $258K *

Join a team that's dedicated to delivering innovative solutions and superior client experiences. You'll build relationships, mentor junior staff, and drive strategic business initiatives while managin...

Today

  •   5 - 7 years exp.  •   Healthcare

$115K - $158K *

Champion customer success by driving adoption and value alignment for high-value clients, ensuring they achieve significant ROI through strategic advisory and proactive risk management across various...

Vancouver, BCIn-Person

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $158K *

Join a team that's dedicated to enhancing customer success through strategic advisory and technical expertise. You'll manage key accounts, drive platform adoption, and ensure clients achieve maximum v...

Toronto, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$210K - $258K *

Engage with clients and lead a team to deliver innovative solutions, ensuring superior client experiences while mentoring junior staff and driving business strategy through research and analysis...

Today

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.