Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Customer Success Manager, MuleSoft
$123K - $186K *
Drive customer success by partnering with enterprise clients to optimize integration strategies, ensuring seamless adoption and long-term value realization through tailored solutions and proactive eng...
Reposted 2 weeks ago
Senior Product Manager, Data & AI - Marketing & Loyalty
$136K - $225K *
Join as a Senior Product Manager to lead the development of innovative data and AI-driven marketing solutions. Drive product strategy, engage with clients, and enhance customer loyalty through advance...
2 weeks ago
Customer Success Manager, Sports
$100K - $115K *
Empower client success in the sports and entertainment sector by managing relationships with leagues and teams. Drive adoption and expansion while ensuring measurable outcomes through strategic engage...
1 week ago
Manager, Customer Success Management.
$110K - $130K *
Empower customer success by managing relationships, driving adoption, and maximizing value from solutions. Collaborate with stakeholders to ensure effective implementation and ongoing support, fosteri...
Yesterday
Senior Product Manager - Planning Solutions
$120K - $145K *
Transform customer supply chains by defining strategic planning solutions. Collaborate across teams to shape product vision and drive measurable outcomes, ensuring market leadership and growth in a dy...
2 weeks ago
Senior Customer Success Manager, Strategic Account Services-Hardlines
$80K - $140K *
Drive business growth by delivering strategic insights and exceptional service to Sellers. Collaborate to create tailored solutions, manage complex accounts, and enhance Seller satisfaction in a fast...
4 weeks ago
Senior Technical Account Manager, US
$160K - $180K *
Transform enterprise customer success by owning key accounts, driving adoption, and building workflows collaboratively. Leverage technical skills and financial fluency to enhance client relationships...
3 weeks ago
Senior Subscription Account Manager - Federal
$103K - $208K *
Unlock potential by driving customer success and retention through strategic engagement and tailored solutions in a dynamic, collaborative environment focused on maximizing the value of enterprise clo...
6 days ago
$100K - $120K *
Empower community growth by driving sales initiatives, fostering relationships, and executing strategic marketing plans. Collaborate with teams to enhance resident experiences and ensure compliance wh...
2 days ago
$95K - $115K *
Lead the charge in shaping client relationships and agency presence in the US. Drive account growth, manage projects, and collaborate with creative teams to deliver exceptional employer branding solut...
Yesterday
Senior Product Marketing Manager
$176K - $327K *
Unlock potential by leading product marketing strategies for a cutting-edge data platform. Collaborate with cross-functional teams to create compelling content that simplifies complex technology, driv...
3 weeks ago
Workday Client Success Manager - AMS
$135K - $165K *
Join a team that's dedicated to enhancing client success through strategic guidance and exceptional service delivery in Workday Application Managed Services. Drive performance, optimize outcomes, and...
Today
$79K - $157K *
Drive impactful clinical data management across global projects, ensuring high-quality data delivery from start to finish. Collaborate with cross-functional teams and lead process improvements while m...
2 days ago
Customer Success Manager, Retail Lending
$95K - $115K *
Drive customer adoption and satisfaction with Retail Lending solutions, ensuring value realization and proactive risk management. Champion post-sale experiences and collaborate cross-functionally to a...
Reposted 5 days ago
$138K - $165K *
Shape the future of product management by owning a defined subdomain, driving outcomes, and mentoring peers. Collaborate closely with engineering to navigate ambiguity and deliver impactful results in...
2 weeks ago
$160K - $210K *
Shape competitive compensation strategies for the Revenue organization, ensuring alignment with market standards and internal equity. Collaborate with cross-functional teams to support scalable growth...
1 month ago
$102K - $119K *
Partner with us to enhance client experiences, drive customer satisfaction, and improve retention. Leverage your expertise in strategic relationship management to ensure clients maximize the value of...
Reposted 2 weeks ago
$160K - $210K *
Shape the future of Sales compensation by leading benchmarking, pay mix strategy, and salary design to ensure competitiveness and fairness across the Revenue organization while collaborating with cros...
Reposted 1 month ago
Sr Customer Success Manager ( Armis/ Veza)
$102K - $159K *
Optimize customer success by serving as a key liaison across teams, driving account strategies, and enhancing security outcomes. Leverage technical expertise to guide clients through deployment and ad...
4 weeks ago
Senior Product Manager-Tech, AWS Field eXperiences
$151K - $204K *
Empower innovation by leading product management for a groundbreaking global solution. Drive the technical roadmap, collaborate with cross-functional teams, and enhance customer experiences through in...
1 week ago
Senior Customer Onboarding Specialist
$100K - $110K *
Engage customers by owning the onboarding experience from contract to go-live. Manage multiple implementations, ensuring timely execution and exceptional service. Collaborate cross-functionally to enh...
3 weeks ago
Senior Engagement Manager - Commercial Strategy
$210K - $258K *
Join a team that's dedicated to delivering innovative solutions and superior client experiences. You'll build relationships, mentor junior staff, and drive strategic business initiatives while managin...
Today
Customer Success Manager - Core Clouds
$115K - $158K *
Champion customer success by driving adoption and value alignment for high-value clients, ensuring they achieve significant ROI through strategic advisory and proactive risk management across various...
6 days ago
Customer Success Manager - Core Clouds
$115K - $158K *
Join a team that's dedicated to enhancing customer success through strategic advisory and technical expertise. You'll manage key accounts, drive platform adoption, and ensure clients achieve maximum v...
6 days ago
Senior Engagement Manager - Commercial Strategy
$210K - $258K *
Engage with clients and lead a team to deliver innovative solutions, ensuring superior client experiences while mentoring junior staff and driving business strategy through research and analysis...
Today
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.