Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Customer Success Manager - Digital
$80K - $120K *
Elevate customer success by driving engagement and adoption within digital platforms. Collaborate with cross-functional teams to enhance user experience, support onboarding, and ensure long-term value...
4 weeks ago
Customer Success Manager - Digital
$80K - $120K *
Join a team that's dedicated to enhancing customer success through strategic onboarding and digital engagement. Collaborate with cross-functional teams to drive adoption and satisfaction, ensuring cus...
4 weeks ago
$80K - $90K *
Pioneer exceptional client experiences by managing a diverse portfolio, ensuring project success, and fostering strong relationships. Collaborate with teams to identify growth opportunities and transl...
3 weeks ago
Senior Commercial Account Manager
$80K - $130K *
Advance your career by managing a $4M national construction account, collaborating with leadership, and shaping processes in a dynamic insurance brokerage as it expands...
1 week ago
$80K - $90K *
Lead the charge in enhancing customer success by building strategic relationships, understanding workforce needs, and driving measurable outcomes for enterprise clients in the Eastern region. Collabor...
5 days ago
$80K - $90K *
Champion customer success by managing strategic accounts, driving retention, and ensuring satisfaction through effective onboarding and ongoing support. Collaborate with internal teams to achieve cust...
Reposted 6 days ago
Senior Strategy & Ops Lead, Post-Sale Product Adoption
$145K - $212K *
Drive new product adoption across post-sale processes by integrating strategies, analyzing data, and executing plans. Collaborate with cross-functional teams to ensure successful implementation and me...
2 weeks ago
$70K - $95K *
Unlock client success by managing relationships and driving technology adoption. Collaborate cross-functionally to enhance client satisfaction, identify growth opportunities, and ensure effective use...
2 days ago
Senior Product Manager, Emerging Technology
$172K - $260K *
Champion innovation by transforming cutting-edge technologies into impactful solutions. Collaborate with diverse teams to drive product execution, engage with customers, and shape the future of techno...
2 weeks ago
$97K - $130K *
Join a dynamic team to drive product innovation and marketing strategies for major clients. Collaborate across departments to enhance consumer engagement and ensure client satisfaction while adhering...
Reposted 1 week ago
Enterprise Customer Success Manager
$110K - $130K *
Build lasting relationships and drive customer success by leveraging insights and data to enhance client engagement and retention. Collaborate cross-functionally to inform product improvements and sup...
3 weeks ago
$90K - $120K *
Join a team that's dedicated to enhancing client partnerships and driving revenue growth. As a strategic advisor, you'll manage relationships with mid-market and enterprise merchants, ensuring their s...
6 days ago
Senior Public Relations Manager
$95K - $115K *
Empower the future of healthcare communications by leading strategic initiatives, advising executives, and developing PR professionals to elevate client relationships and drive impactful media visibil...
Reposted 1 week ago
Senior Client Partnership Manager
$90K - $98K *
Drive client success by managing partnerships, advising on strategies, and identifying growth opportunities. Collaborate with teams to meet KPIs and enhance retail execution in a fully remote role foc...
2 weeks ago
Senior Client Partnership Manager
$90K - $98K *
Unlock potential by managing client partnerships and driving sales growth. Collaborate with internal teams and clients to achieve strategic goals, enhance marketing strategies, and identify new revenu...
2 weeks ago
$132K - $181K *
Shape the future of organizational effectiveness by leading complex advisory cases. Provide advanced coaching to senior leaders, navigate sensitive challenges, and enhance team capabilities through in...
2 weeks ago
$148K - $203K *
Transform complex organizational challenges into effective solutions by providing advanced coaching and trusted counsel to leaders. Elevate team effectiveness through peer coaching and insights that e...
2 weeks ago
Senior Product Marketing Manager, Lifecycle & Consumer Education
$120K - $145K *
Empower customer retention and education by leading lifecycle marketing initiatives. Drive feature adoption, upsell opportunities, and consumer trust through strategic communication across multiple ch...
2 weeks ago
Senior Lifecycle Marketing Manager
$110K - $130K *
Innovate user engagement strategies to enhance activation and growth across the customer journey. Lead lifecycle marketing initiatives that drive conversion and pipeline development through data-drive...
Reposted 2 weeks ago
Senior Lifecycle Marketing Manager
$125K - $150K *
Transform user engagement and growth by owning lifecycle marketing strategies that drive activation, conversion, and retention across the customer journey, leveraging data-driven insights and innovati...
Reposted 2 weeks ago
Senior Lifecycle Marketing Manager
$130K - $155K *
Drive user engagement and growth by owning lifecycle marketing strategies. Design and implement behavior-driven programs to convert signups into loyal customers, optimizing the entire customer journey...
Reposted 2 weeks ago
Senior Lifecycle Marketing Manager
$110K - $130K *
Elevate your career by owning the lifecycle marketing strategy, engaging users from onboarding to re-engagement. Drive conversion and pipeline growth through innovative, behavior-driven programs in a...
2 weeks ago
Senior Lifecycle Marketing Manager
$110K - $130K *
Drive user engagement and growth by owning lifecycle marketing strategies, optimizing onboarding, and implementing behavior-driven programs to enhance conversion and retention across the customer jour...
Reposted 2 weeks ago
Senior Lifecycle Marketing Manager
$110K - $130K *
Shape the future of user engagement by developing and executing lifecycle marketing strategies that drive activation, conversion, and growth across the customer journey, leveraging data-driven insight...
Reposted 2 weeks ago
Senior Lifecycle Marketing Manager
$120K - $145K *
Drive user engagement and growth by owning lifecycle marketing strategies that convert signups into loyal customers. Design behavior-driven programs to enhance activation and retention across email an...
Reposted 2 weeks ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.