Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$80K - $120K *

Elevate customer success by driving engagement and adoption within digital platforms. Collaborate with cross-functional teams to enhance user experience, support onboarding, and ensure long-term value...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Join a team that's dedicated to enhancing customer success through strategic onboarding and digital engagement. Collaborate with cross-functional teams to drive adoption and satisfaction, ensuring cus...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $90K *

Pioneer exceptional client experiences by managing a diverse portfolio, ensuring project success, and fostering strong relationships. Collaborate with teams to identify growth opportunities and transl...

Vancouver, BCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $130K *

Advance your career by managing a $4M national construction account, collaborating with leadership, and shaping processes in a dynamic insurance brokerage as it expands...

Vaughan, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $90K *

Lead the charge in enhancing customer success by building strategic relationships, understanding workforce needs, and driving measurable outcomes for enterprise clients in the Eastern region. Collabor...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Champion customer success by managing strategic accounts, driving retention, and ensuring satisfaction through effective onboarding and ongoing support. Collaborate with internal teams to achieve cust...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $212K *

Drive new product adoption across post-sale processes by integrating strategies, analyzing data, and executing plans. Collaborate with cross-functional teams to ensure successful implementation and me...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $95K *

Unlock client success by managing relationships and driving technology adoption. Collaborate cross-functionally to enhance client satisfaction, identify growth opportunities, and ensure effective use...

Phoenix, AZRemote

2 days ago

  •   Less than 5 years exp.  •   Media

$172K - $260K *

Champion innovation by transforming cutting-edge technologies into impactful solutions. Collaborate with diverse teams to drive product execution, engage with customers, and shape the future of techno...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$97K - $130K *

Join a dynamic team to drive product innovation and marketing strategies for major clients. Collaborate across departments to enhance consumer engagement and ensure client satisfaction while adhering...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Build lasting relationships and drive customer success by leveraging insights and data to enhance client engagement and retention. Collaborate cross-functionally to inform product improvements and sup...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Join a team that's dedicated to enhancing client partnerships and driving revenue growth. As a strategic advisor, you'll manage relationships with mid-market and enterprise merchants, ensuring their s...

Toronto, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Empower the future of healthcare communications by leading strategic initiatives, advising executives, and developing PR professionals to elevate client relationships and drive impactful media visibil...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $98K *

Drive client success by managing partnerships, advising on strategies, and identifying growth opportunities. Collaborate with teams to meet KPIs and enhance retail execution in a fully remote role foc...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $98K *

Unlock potential by managing client partnerships and driving sales growth. Collaborate with internal teams and clients to achieve strategic goals, enhance marketing strategies, and identify new revenu...

Charlotte, NCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$132K - $181K *

Shape the future of organizational effectiveness by leading complex advisory cases. Provide advanced coaching to senior leaders, navigate sensitive challenges, and enhance team capabilities through in...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$148K - $203K *

Transform complex organizational challenges into effective solutions by providing advanced coaching and trusted counsel to leaders. Elevate team effectiveness through peer coaching and insights that e...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Empower customer retention and education by leading lifecycle marketing initiatives. Drive feature adoption, upsell opportunities, and consumer trust through strategic communication across multiple ch...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Innovate user engagement strategies to enhance activation and growth across the customer journey. Lead lifecycle marketing initiatives that drive conversion and pipeline development through data-drive...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Transform user engagement and growth by owning lifecycle marketing strategies that drive activation, conversion, and retention across the customer journey, leveraging data-driven insights and innovati...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Drive user engagement and growth by owning lifecycle marketing strategies. Design and implement behavior-driven programs to convert signups into loyal customers, optimizing the entire customer journey...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by owning the lifecycle marketing strategy, engaging users from onboarding to re-engagement. Drive conversion and pipeline growth through innovative, behavior-driven programs in a...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive user engagement and growth by owning lifecycle marketing strategies, optimizing onboarding, and implementing behavior-driven programs to enhance conversion and retention across the customer jour...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of user engagement by developing and executing lifecycle marketing strategies that drive activation, conversion, and growth across the customer journey, leveraging data-driven insight...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive user engagement and growth by owning lifecycle marketing strategies that convert signups into loyal customers. Design behavior-driven programs to enhance activation and retention across email an...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.