Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$150K - $227K *

Unlock potential by driving strategic customer success initiatives for complex, multi-org clients. Leverage deep Salesforce expertise to enhance adoption, mitigate risks, and deliver measurable busine...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Drive innovation as a Senior Product Manager, leading strategic initiatives in Adaptive Training and Continuous Learning. Collaborate with cross-functional teams to enhance user experiences and achiev...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Manage and lead complex technical programs across cross-functional teams, ensuring high-quality delivery against business objectives while fostering collaboration and mentorship, with a global impact...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Champion your career by driving product marketing strategies in a dynamic B2B SaaS environment. Collaborate cross-functionally to create impactful enablement materials and programs that empower sales...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Shape impactful product marketing strategies to empower sales teams, drive enablement, and enhance customer engagement in a dynamic B2B SaaS environment, leveraging AI technologies and Salesforce's ex...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $101K *

Empower client success by building strong relationships and delivering tailored solutions. Engage with diverse professionals to drive value, enhance retention, and maximize ROI through collaborative e...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$152K - $205K *

Join a team that's transforming clinical trials through AI innovation. Lead product development, guide cross-functional teams, and redefine user experiences to accelerate life-saving therapies from di...

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$166K - $242K *

Analyze complex tax-related challenges to enhance product offerings, ensuring compliance and accuracy while collaborating with cross-functional teams to deliver impactful solutions for small businesse...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$170K - $220K *

Advance customer engagement strategies, driving onboarding, retention, and growth through key enterprise client interactions, collaborating closely with cross-functional teams for market impact and su...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$170K - $220K *

Engage enterprise clients by executing onboarding and adoption strategies. Collaborate with cross-functional teams to drive growth, retention, and satisfaction, while influencing market presence and d...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$170K - $220K *

Unlock potential by managing enterprise client relationships, driving engagement, and ensuring client success while collaborating with cross-functional teams to enhance product offerings and market pr...

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$77K - $90K *

Champion customer success by managing onboarding and ongoing support for clients, ensuring they achieve desired outcomes and maximize value from our services. Collaborate with internal teams to drive...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Transportation

$77K - $90K *

Elevate customer success by managing onboarding and ongoing support for clients. Collaborate with internal teams to ensure seamless implementation and advocate for customer needs, driving value and st...

Montreal, QCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Transportation

$77K - $90K *

Join a team that's dedicated to enhancing customer success by managing onboarding and ongoing support for clients. You'll ensure they achieve their goals while collaborating with internal teams to dri...

Vancouver, BCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Transportation

$130K - $150K *

Elevate customer success by managing key enterprise accounts, driving adoption, and ensuring measurable outcomes. Collaborate with cross-functional teams to enhance customer value and retention while...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $150K *

Drive strategic customer success by managing key enterprise accounts, ensuring value realization and fostering long-term partnerships. Lead implementation, adoption, and retention efforts to maximize...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $150K *

Champion customer success by managing key enterprise accounts, driving adoption, and ensuring measurable outcomes. Collaborate cross-functionally to enhance customer value and retention while fosterin...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of agent management by leading product direction, creating roadmaps, and ensuring reliable execution for agent systems. Drive governance, instrumentation, and cross-team alignment to...

Utah, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $140K *

Join a team that's dedicated to enhancing customer success by managing mid-market accounts, driving product adoption, and fostering strong relationships to ensure maximum value and satisfaction in a d...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $170K *

Join us to shape the player experience for a groundbreaking FPS MMO. In this senior role, you'll collaborate globally, influence product strategy, and drive live operations, ensuring success in Wester...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K *

Empower senior living communities by driving measurable outcomes and adoption. Collaborate with care teams to enhance performance, ensuring impactful use of technology while fostering trusted relation...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $125K *

Take ownership of client relationships by guiding enterprise clients through technical integrations and offering strategic insights. Leverage your expertise in digital marketing to enhance client succ...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Media

$84K - $90K *

Champion client success by building strong relationships and delivering tailored solutions. Leverage advanced AI tools to enhance efficiency and drive project execution, ensuring alignment with client...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Join us to redefine field marketing strategies and execute innovative ABM programs. Collaborate with sales to create impactful experiences that drive engagement and revenue growth across strategic acc...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower strategic sales through innovative field marketing and ABM initiatives. Design and execute impactful programs that engage key accounts, drive revenue, and enhance market presence while adaptin...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.