Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $120K *

Empower customers to achieve measurable success by managing relationships, driving adoption, and ensuring value realization. Collaborate across teams to identify risks and opportunities, fostering gro...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Pioneer innovative strategies to enhance partner engagement and revenue growth. Collaborate across teams to optimize account management processes and ensure exceptional experiences for commercial supp...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $90K *

Optimize client success by managing a diverse portfolio, leading teams, and aligning strategies with client goals. Drive results through effective project management and relationship building across v...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $101K *

Shape client success by building strong relationships with diverse stakeholders. Engage in virtual meetings to understand needs and recommend tailored solutions. Collaborate internally to enhance valu...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$222K - $247K *

Transform enterprise customer success by guiding strategic clients through AI adoption, ensuring measurable value and retention while collaborating with cross-functional teams to align business priori...

New York City, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$222K - $247K *

Lead the charge in transforming customer service for enterprise clients by developing success strategies, fostering executive relationships, and driving measurable value through AI adoption and implem...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $222K *

Transform enterprise customer success by guiding strategic clients through AI adoption. Collaborate with cross-functional teams to drive measurable value, enhance relationships, and influence business...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Join our team as a Customer Success Manager, where you'll drive customer satisfaction and success through strategic relationship management, onboarding, and product insights, ensuring our clients achi...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Manage customer success initiatives for a portfolio of strategic clients, ensuring satisfaction and retention. Collaborate with cross-functional teams to deliver tailored solutions, drive product adop...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Empower customer success by guiding strategic clients through onboarding, implementation, and growth. Collaborate cross-functionally to enhance product value and ensure satisfaction, retention, and op...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Engage with clients to drive success and retention in a dynamic B2B SaaS environment. Manage a diverse portfolio, ensuring seamless onboarding, renewals, and upsells while fostering strong relationshi...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Deliver exceptional support to SLED customers by managing relationships, driving platform adoption, and ensuring measurable value from investments. Collaborate with stakeholders to enhance customer su...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate customer success by managing SLED accounts, fostering relationships, and driving adoption of our Observability platforms. Collaborate with stakeholders to ensure measurable value and long-term...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Transform customer experiences by managing SLED accounts, fostering relationships, and driving adoption of our Observability platforms to ensure measurable value and success throughout the customer li...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Empower clients to maximize their ROI through expert guidance on the Skai platform. Leverage your project management and technical skills to enhance client satisfaction and drive growth in Paid Search...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Manage customer relationships to drive product adoption and satisfaction. Collaborate with clients to identify growth opportunities, ensure strategic alignment, and maximize ROI through effective comm...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Take ownership of client relationships, driving retention and revenue growth through strategic account management and campaign optimization. Leverage expertise in programmatic advertising to ensure cl...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $215K *

Join a dynamic team to manage technology partner relationships, ensuring integration health and driving revenue growth. Collaborate with engineering and commercial teams to resolve issues and optimize...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in customer engagement and service management, ensuring seamless delivery and long-term value through collaboration with stakeholders and proactive support strategies...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $140K *

Optimize client relationships by ensuring seamless communication and operational excellence. Collaborate across teams to drive client success, manage deliverables, and enhance platform utilization whi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a transformative healthcare initiative, managing the launch of new nurse practitioner practices. Leverage your project management skills to ensure seamless implementation and ongoing success, whi...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Healthcare

$78K - $97K *

Transform public sector organizations by driving AI adoption and workflow redesign. As a trusted advisor, you'll ensure measurable outcomes and long-term value for enterprise customers while collabora...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$78K - $97K *

Empower public sector agencies to transform content management and workflows. Drive AI adoption and measurable outcomes as a trusted advisor, collaborating across teams to ensure customer success and...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$86K - $108K *

Drive customer success by partnering with public sector agencies to enhance AI adoption, streamline workflows, and achieve measurable outcomes. Collaborate cross-functionally to ensure clients realize...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.