Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$240K - $310K *

Champion analytical excellence by leading a high-performing Business Intelligence team, driving strategic insights, and fostering self-service capabilities that empower stakeholders to make data-drive...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Partner with us to enhance client success by designing tailored solutions, onboarding enterprise clients, and driving growth through consultative selling and relationship management, ensuring exceptio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$108K - $130K *

Lead the charge in SAP S/4HANA Cloud implementations, guiding clients through best practices and ensuring project success. Manage multidisciplinary teams, oversee project milestones, and drive innovat...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $115K *

Engage with customers to ensure successful onboarding and implementation of solutions. Collaborate across teams to drive value, manage projects, and advocate for customer needs while building trusted...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$127K - $141K *

Champion the growth of healthcare organizations by leading complex sales cycles, engaging multi-stakeholder groups, and driving successful implementations. Leverage your expertise to optimize solution...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$114K - $127K *

Shape the future of healthcare sales by driving complex B2B solutions for mid-market organizations. Leverage your expertise in navigating multi-stakeholder environments to close significant deals and...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$127K - $141K *

Lead the charge in transforming healthcare sales by driving complex B2B solutions. Engage with multi-stakeholder organizations, manage long sales cycles, and collaborate cross-functionally to deliver...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$272K - $374K *

Drive strategic growth by managing enterprise accounts, leveraging big data and AI insights to enhance customer value and exceed sales targets. Collaborate with key stakeholders to expand business opp...

Texas, USRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$127K - $187K *

Join a team that's driving growth by building strategic partnerships with K-12 education leaders. This role focuses on managing a regional portfolio, executing sales strategies, and presenting innovat...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$128K - $192K *

Drive growth by prospecting and managing relationships with Fortune 500 brands. Own your territory, lead complex sales cycles, and expand accounts through strategic engagement and value-driven solutio...

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $192K *

Join a team that's driving growth by engaging Fortune 500 brands. You'll manage your territory, build relationships, and lead complex sales cycles, ensuring clients maximize their investment in our pl...

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$76K - $97K *

Champion exceptional service delivery for complex enterprise accounts, ensuring timely execution of processes and data reporting. Influence cross-functional teams to enhance customer loyalty and lifet...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$168K - $252K *

Join a team that's shaping the future of API platforms and data standards. As a Senior Product Manager, you'll drive strategic initiatives, collaborate across teams, and enhance developer experiences...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$168K - $252K *

Champion the API platform roadmap, collaborating across teams to drive clarity and prioritize impactful outcomes. Lead product direction, ensuring alignment and successful delivery while enhancing dev...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $190K *

Champion customer success by leading strategic software deployments for electric utilities. Manage a high-performing team, ensuring seamless integration and long-term value realization while navigatin...

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Engage with electric utilities, driving complex software deployments and enhancing customer success. Lead a team, act as a trusted advisor, and optimize operational workflows to deliver measurable bus...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K *

Accelerate progress at a dynamic sales team focused on new business acquisition, driving revenue growth through strategic prospecting and relationship building with key enterprise stakeholders...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Transform customer success by designing and automating workflows that enhance retention and streamline processes. Collaborate with a dedicated team to create impactful systems for educators, driving m...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$130K - $150K *

Shape the future of communication by leading consultative sales cycles across mid-market and enterprise segments. Drive full sales processes with a focus on value-based selling and collaboration with...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $162K *

Join us to empower strategic financial planning and analysis, driving insights and operational efficiency across a dynamic organization. Collaborate with leaders to build robust financial models and s...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Champion the management of complex IT projects, leading multidisciplinary teams to ensure successful contract operations and integration across multiple locations while meeting mission objectives...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform your career by leading complex, multi-channel projects. Drive strategic execution and financial stewardship while building strong partnerships to deliver quality outcomes across diverse init...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Unlock potential by leading a dynamic Customer Success team, managing key accounts while coaching and driving performance. Collaborate across departments to enhance customer retention and satisfaction...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $164K *

Unlock impactful insights by leading advanced analytics projects, collaborating with cross-functional teams, and mentoring junior data scientists to drive data-driven decision-making and enhance patie...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$101K - $182K *

Lead the end-to-end delivery of enterprise-scale Data & Digital platform initiatives, managing cross-functional teams and driving successful execution of cloud transformation programs while ensuring s...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.