Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$110K - $130K *

Partner with us to enhance executive productivity by managing administrative tasks, facilitating meetings, and providing strategic insights. Your expertise will drive alignment and accountability acro...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $171K *

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5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $175K *

Join a team that's driving transformation in insurance technology by leading complex SaaS programs. You'll ensure delivery excellence, manage risks, and enhance client confidence while shaping the fut...

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1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

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3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$106K - $121K *

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2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

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6 days ago

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$113K - $126K *

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$120K - $140K *

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1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$110K - $130K *

Engage with customers to enhance service delivery, manage expectations, and ensure satisfaction. Collaborate across teams to execute service agreements, monitor performance, and drive continuous impro...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$145K - $170K *

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4 weeks ago

  •   5 - 7 years exp.  •   Business Services

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Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $160K *

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4 days ago

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$150K - $180K *

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Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Champion strategic territory management and full-cycle sales execution, driving large-scale agreements with enterprise clients. Leverage technical fluency and sales methodologies to deliver business v...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

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4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

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4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

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4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by leading enterprise sales initiatives, managing complex accounts, and driving strategic growth. You will navigate technical discussions and deliver value-driven solutions to top-tie...

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4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Accelerate customer success by leading strategic software deployments for electric utilities. Manage a high-performing team, ensuring effective program delivery and long-term value realization while c...

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $192K *

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4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $192K *

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1 month ago

  •   8 - 10 years exp.  •   Information Technology

$128K - $192K *

Unlock potential by leading enterprise sales efforts with top global brands. Drive growth through strategic prospecting, relationship building, and complex deal management while ensuring customer succ...

1 month ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.